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Courtyard by Marriott Riyadh Diplomatic Quarter
Ranked #24 of 227 Hotels in Riyadh
Reviewed February 27, 2013

The rooms are all the same with connecting doors. That can cause some noise if the next room is occupied.

I feel the hotel as a 4 stars hotel although it is ranked as a 5 stars hotel.

Food is limited and expensive. There is only one restaurant which is limiting your choices.

There are rooms with no view and rooms with good view.

The staff are not experienced and there should be a lot of improvement.

The security is very high. There is a car check point where they inspect the car and another one in the main gate. That might cause problem to some people.

  • Stayed: February 2013
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1  Thank Buomar98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JebbBC, Cluster eCommerce Executive at Courtyard by Marriott Riyadh Diplomatic Quarter, responded to this reviewResponded March 2, 2013

Dear Mr. Buomar98,

Thank you very much for your message on TripAdvisor about your recent visit to the Courtyard by Marriott Riyadh Diplomatic Quarter.

I appreciate your feedback regarding your experience and assure you that we take it very seriously.

The reason for some of the rooms having no view is due to the privacy requirements of the local neighborhood which the hotel overlooks. Also the level of security, though an inconvenience, is necessary and in place due to the safety we place on our guests and staff alike.

With regards to the staff service levels, I do apologize if you found shortcomings in our service levels. I would greatly appreciate if you would kindly call me at your convenience so I can get specific details about your experience and learn from it.

Thank you again for your feedback. I look forward to the opportunity to serve you again in the near future.

Regards,

Mr. Farhan Lone
General Manager
Courtyard by Marriott Riyadh Diplomatic Quarter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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153 - 159 of 200 reviews

Reviewed February 19, 2013

Decent hotel, good sized rooms, restaurant was fine and coffee bar quite pleasant. Not a bad place to use as a jumping off point for Riyadh. No outside space, that doesn't deafen you with traffic noise, but very well place for the diplomatic quarter

  • Stayed: February 2013, traveled on business
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Thank rupertg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

I am really surprised from the level of the receptionist. They are moody and not cooperative. There is a clear problem with the the receptionists.

The location of the hotel is away from city center. The price of the hotel is very high and expensive. The quality of food very poor. Toilets always have bad smell which will never go.

All rooms have connecting doors to the other room. sometimes it is noisy.

They have the nonsmoking rooms or levels with cigarette smell!

Room Tip: All rooms have connecting doors to the other room. they have the nonsmoking rooms or levels with ci...
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  • Stayed: February 2013, traveled with family
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Thank jamil J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JebbBC, Cluster eCommerce Executive at Courtyard by Marriott Riyadh Diplomatic Quarter, responded to this reviewResponded February 21, 2013

Dear Mr. Jamil J,

Thank you sincerely for your feedback about your recent stay at our hotel. I am truly disappointed that your experience fell short of your expectations.

This is not a reflection of the service we pride ourselves on providing as it is evident by other comments posted by other guests. Regardless, this was your impression and your feedback is extremely important.

I would appreciate if you would contact me personally to discuss your experience so we can learn from it and strive to do better. I look forward to hearing from you at your convenience

Sincerest thanks and regards,

Farhan I. Lone
General Manager
Courtyard by Marriott Riyadh Diplomatic Quarter

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

I stayed there five nights for an expo in next door Ritz Carlton. I found service in the hotel very good. Fathy at reception was quick, friendly, and always helpful. Internet speed was very good and connection stable. Gym is of moderate size. Sauna was pretty good, pity steam bath was out of order (the only thing I noticed not working).

Staff at gym were also very friendly. I used airport pick-up and drop. Both trips were good; cars clean and drivers friendly and well-behaved.

They should get a few more copies of English newspaper. Price-wise there can be cheaper alternatives in downtown. Overall, I highly recommend it!

Room Tip: I was in a room facing Makkah Road. Sound insulation was not that good. May be rooms on the other si...
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  • Stayed: February 2013, traveled on business
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Thank Sanjay V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

The newest hotel in the city. Hotel staffs were accommodating and nice specially Hussam in the front desk. Room is very clean, eco friendly and affordable. Even my husband enjoyed our stay. We will come back surely.

  • Stayed: November 2012, traveled as a couple
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1  Thank ging s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

We stayed for 3 Days , all inclusive, and had the best vacation ever. The hotel was beautiful and very clean. The staff incredibly friendly and the food was Excellent, even Room service variety of dishes were good. The service was great The breakfast food was Excellent, the lobby area which is as are most public spaces - we were given a tour of the hotel which took and dining areas all of which are really impressive

Room Tip: room was very clean beautiful
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  • Stayed: November 2012, traveled solo
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2  Thank mark713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012 via mobile

New it was opened in 8/2012 .
good price : 160 usd , frindly staff , near the ritzcarlton riyadh ..


I'm always like to try a new hotels .
And i was searching room in a fourseassons riyadh in same dates it was 1000 USD for a normal room !!!



My opinion about this hotel is : 7/10

  • Stayed: November 2012
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Thank fbuzwair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Riyadh Diplomatic Quarter

Address: Al-Hada District, Abdullah bin Huzafah, Al-Sahmi Street, Riyadh 64819, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 227 Hotels in Riyadh
Price Range: $98 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard by Marriott Riyadh Diplomatic Quarter 4*
Number of rooms: 286
Official Description (provided by the hotel):
The new state-of-the-art lobby at Courtyard provides greater flexibility and choices for our guests. At the center of it all is Olea - Cafe, Kitchen and Lounge. It is your destination for a great breakfast, or drinks and dinner during the evening. You'll also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center, indoor pool and Jacuzzi will help you stay refreshed and energized. Whether traveling for business or pleasure, your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before! ... more   less 
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