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Reviewed April 18, 2019 via mobile

I use this hotel as a home away from home for over a decade and it is overdue that I rate it. The bellboys and lobby staff (like Tarique) are extremely helpful and serviceable and retain customer memory/information exceptionally well. Room service is the most efficient 24/7 room service I have dealt with anywhere in the world. (Food comes quicker than anywhere else and they never seem to be out of anything). New Saudi male staff need more training though and some have a weak attitude but the Saudi female staff manning customer service phones are excellent and very helpful.
Rooms well maintained despite age but need plugs next to beds for all modern mobile equipment and wifi service is patchy (as it seems to be in most hotels in the world for some reason).
On balance the best hotel in Riyadh by far.

Date of stay: April 2019
Thank AShihabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlFaisaliahHotel, E-Commerce Executive at Al Faisaliah Hotel, responded to this reviewResponded May 12, 2019

Dear AShihabi,

Thank you for sharing your Al Faisaliah experience and kind comments with the Tripadvisor community. It is very rewarding to know that our hotel and team made such a positive impression, and will definitely share your wonderful feedback with our Al Faisaliah family. We hope that your travels will bring you back at Al Faisaliah soon!

Yours in hospitality,

Sudheer Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2019 via mobile

It was the first time to visit Riyadh
Capital of Saudi Arabia for me. I have a good time to see my relatives, and it was a good choice to stay in Al Faisaliah Hotel. It was close to their house.

The staffs were super nice and the welcoming was overwhelming.

The room was nice with normal furniture.
The bathroom was specious.

I had one issue: During my staying in the hotel the alarms went off
(It was false alarm), non of the employees
were in my floor knew how to handle that situation. We didn’t get any calls or even messages to tell us what to do.

I think the hotel managers need to given awareness procedure to the the staffs.

Date of stay: April 2019
Trip type: Traveled with family
Thank ali_almasaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlFaisaliahHotel, E-Commerce Executive at Al Faisaliah Hotel, responded to this reviewResponded May 12, 2019

Dear Mr. Ali Al Masaad

It was a pleasure to welcome you to Al Faisaliah Hotel. It is gratifying to read your appreciation through so many kind words. We are glad you have enjoyed your stay with us, the comfort of our room and the staffs. We would like to thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them. The false alarm is being addressed to the concerned department and we will take necessary action, We sincerely value your feedback and we hope to welcome you back very soon!

Yours in hospitality,

Sudheer Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2019

Our room was on the suites or residence side of the hotel. Very well appointed suite with very attentive butler service and chauffeur service. This has to be one of the very best in Riyadh, great choice of amenities updated daily. very good location in the heart of the city. the property inludes several nice restaurant - both on the hotel side (try the churrascaria-style brasilian restaurant on the hotel side, italian on the residence side, and Globe atop the skyscraper!). The only thing missing was France 24 on TV. Highly recommended

Room tip: best views look over the entrance - rooms on the other side are less desirable
Date of stay: March 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 222ola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlFaisaliahHotel, E-Commerce Executive at Al Faisaliah Hotel, responded to this reviewResponded May 12, 2019

Dear 222ola,

It was a pleasure to welcome you at Al Faisaliah Hotel. We are pleased to read that you enjoyed the facilities and services at the hotel. We would like to thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them. We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future. Once again, thank you for your feedback and we hope to welcome you back in the near future.

Yours in hospitality,

Sudheer Ahmed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2019 via mobile

Talking of luxurious, you haven’t seen luxurious until you try this hotel. Nothing in this hotel falls short of 7 stars. It is the best I’ve seen. They offer the best of everything you can possibly think of. You must try this phenomenal hotel to see what I am talking about. Their restaurants are out of this world. They offer the best quality food your mouth has ever tasted. No words would satisfy the description therefore you just need to try it to believe it. I highly highly recommend it. I stayed there for 3 months and didn’t want to check out. These people become your family from day one!!

Date of stay: June 2018
Trip type: Traveled as a couple
1  Thank 962adid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlFaisaliahHotel, E-Commerce Executive at Al Faisaliah Hotel, responded to this reviewResponded March 24, 2019

Dear 962adid,

It was a pleasure to welcome you at Al Faisaliah Hotel. It is gratifying to read your appreciation through so many kind words. We are glad you have enjoyed your stay with us, the comfort of our room and the selection of restaurants. We would like to thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them. We sincerely value your feedback and we hope to welcome you back very soon!

Best Regards

Sudheer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2019 via mobile

I was there with my business colleagues for a gala dinner which we were invited. Service was perfect and in order, there were millions of things to eat and they were all delicious, i tried camel meat first fime and i really like it. Go there and enjoy good food with elite service.

Date of stay: March 2019
Trip type: Traveled on business
Thank srdrtmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlFaisaliahHotel, E-Commerce Executive at Al Faisaliah Hotel, responded to this reviewResponded March 24, 2019

Dear srdrtmr,

It was a pleasure to welcome you at Al Faisaliah Hotel. We are pleased to read that you enjoyed the facilities and services at the hotel. We would like to thank you for highlighting the genuine hospitality of our dedicated team members and we shall ensure that your kind recognition is shared with them. Once again, thank you for your feedback and we hope to welcome you back in the near future.

Best Regards

Sudheer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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