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“Best hotel in the city”
Review of Al Faisaliah Hotel

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Al Faisaliah Hotel
Ranked #11 of 218 Hotels in Riyadh
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best hotel in the city”
Reviewed February 13, 2014

Perfect service staff very welcoming and address you by name even my family members, they took care of my kid by providing him some toys . very good product it is a real meaning of luxury . A restaurant called il terrazo serve the best grill in Saudi Arabia .I really enjoyed my stay at the hotel.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear soleman66,

I am delighted to read that you really enjoyed your recent stay with us and appreciate your recognition as the "Best hotel in city", our team really go all out to deliver the highest levels of personalized service and it truly motivational when it is recognized.

It is great that your son also felt pampered and enjoyed our Rose Buds® program which provides a range of special services, amenities and activities especially for our younger guests.

We are delighted that you enjoyed your experience at Il Terrazzo particularly the extensive range of succulent and scrumptious meats.

Once again thank you for your kind comments, we look forward to welcoming you and your family back again soon.

Kind Regards



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

432 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Level 5 Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 30, 2014

I can't say enough good things about this hotel. What a very pleasant experience for my husband and I. My butler's name was Marvin. He is from the Philippines. Anything we needed was provided with a smile.
The carpet needs to be replaced on the 3rd floor.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, General Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear frankpo1946,

Thank you for your kind comments following your recent stay with us, I am delighted that both your husband and you enjoyed your stay with us, in particular the personalized service provided with a smile by your Butler Marvin. I will ensure your feedback is shared with him and his efforts recognized.

We very much look forward to having the opportunity to welcome you back again in the near future.

Yours sincerely,



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level 5 Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 28, 2014

Just a personal note to thank you for your incredible hospitality on my birthday at The Globe restaurant and cigar bar overlooking Kingdom Tower-I have very rarely received such service excellence and I will be commenting on it further both on Trip Advisor and in my book out next year..” Deliver delight and exceptional profits follow!”
Simply outstanding restaurant,view,food and service:Thank you Riad Majzoub - Restaurant Manager and James- Cigar Lounge Manager:

Thank you for the birthday cake, the book on Al Faisaliah Hotel and Rosewood Hotel Resorts-I am a fan and I very much appreciate your warm hospitality which was above and beyond exceptional-also James was first class and please pass on my thanks.

The table overlooking The Kingdom Tower was one of the best in the World!

I will see you for dinner with guests when I next stay in Riyadh, soon.

Room Tip: This is the best location in Riyadh, The Capital of Saudi Arabia and views from the roof are outstan...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, General Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear Mumbo14U,

Thank you for choosing to celebrate your birthday with us at The Globe Restaurant and Asir Lounge set within the stunning golden geodesic orb that tops Al Faisaliah Tower.

I am delighted that you enjoyed the unique perspective over Riyadh and found the food, and service simply outstanding and beyond exceptional. Chef Markus, Riad, James and the team do their utmost to "deliver delight" and feedback such as your only encourages them even more. I will ensure your feedback is shared with them and their efforts recognised.

We hope you do not wait until your next birthday to visit us again and look forward to welcoming you back soon.

Kind Regards



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2014

The pick and drop was arranged by the hotel in a Mercedes. The experience was royal. The hotel is one of the best in the world. Rooms were extremely spacious will almost all facilities one can ask for. had a wonderful view of the city from the room. Enjoyed the carrot juice at the buffet breakfast.

Room Tip: book well in advance as the hotel is always occupied
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, General Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear Kapeeshr,

Here at Al Faisaliah Hotel, A Rosewood Hotel we make every effort through our personalized service to make each and every guest feel like Royalty. I am touched that you not only felt this but that you also rate our hotel as one of the best in the world. It is extremely gratifying for our team to receive such feedback and it only encourages them to continually push the boundaries.

We hope that you plan another stay with us soon and look forward to welcoming you back.

Kind Regards



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 24, 2014

Many new hotels are popping up in Riyadh, but the al-Faisaliah is still the best. The only hotel in Riyadh to offer a personal butler service to every guest (hotel or suites), the service is impeccable. It remains the 'hub' as a gathering spot for the who's who in Riyadh, as the lobby is famous as a meeting place (and the cappuccino and Arabic gahwa/coffee are the best). I've stayed in many hotels in Saudi Arabia over the years, and this still beats them all. Others are too chain reminiscent, outright a shambles, or over-the-top in gilt and velvet (the Ritz) and embarrassing for serious meetings. If you want glamour and French fluff, go elsewhere and pay the same. You won't get the service, atmosphere, bespoke care, or grand central hub of Riyadh, and none are interconnected (see below) as is the al-Faisaliah.

On this trip I stayed in both the suites wing (one week) and the hotel wing (second week). They are quite different although the service is superlative in both. The suites are quieter (lobby and surrounds), connect to the spa and La Cuccina, and are decorated in the 'boudoir' style of boutique hotels with rooms divided into different areas - some too cramped when opening wardrobe doors. Wifi is included with the rooms, but I was not keen on having the computer area right in front of the giant flat screen TV - much to harsh. Embedded TV screens in the bathroom mirrors were a great help if one needs to rely on European or Western news (and time differences).

The hotel side is still by far my favourite, as it's where everything happens. The rooms are spacious and well presented, but even these are getting a makeover this summer. I hope they keep the open plan well designed spacious bathrooms; these are what makes them fabulous! Here you have the business centre, several restaurants (don't eat anything before going to Il Terrazzo though - the food keeps on coming), and the famous lobby.

Both the suites and hotel connect directly to the tower (Globe and Entrecote restaurants), the al-Faisaliah Mall (Harvey Nichols and upscale shopping), and the King Faisal Foundation and al-Khozama Hotel.


Need anything in your room? Ask the butler to bring you a coffee machine, or tea kettle. Need bespoke breakfasts? Rely on your butler. Need the room re-arranged slightly or tweaked to your requirements? Go straight to the head of housekeeping, Fazil, who has been looking after the hotel for years and knows every preference you have. If you have other requests, Rami the concierge (hotel side) will get it done. Butlers Gopal (suites) and Osama (hotel) are excellent, and finally the hotel has brought back Mr. Alec Blair - the dedicated hotel manager from years ago. As Riyadh grows and competition attempts to sprout up, under his wing the al-Faisaliah will remain the first choice in Riyadh.

Room Tip: Tip: if you are staying on a Thursday or Friday, ask for a room in the central area. Wedding music i...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, General Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear Tanya_C_H,

Thank you for taking the time to complete such a detailed review on your recent stay with us here at Al Faisaliah Hotel and Al Faisaliah Suites, we truly appreciate it.

It is so rewarding for the entire team that you find our service impeccable and continue to rate us the best in Riyadh. As you highlighted competition is spouting up rapidly however we are fortunate that in addition to our prestigious location and luxurious facilities our biggest asset is our people who are diligent in pushing the boundaries in the art of personalized service. Thank you for recognizing the service provided by Fazil, Rami, Gopal and Osama, I will ensure your feedback is shared with them and their efforts recognized. I am very humbled with your kind comments regarding my leadership but I am truly blessed to have such a wonderful team.

Your Al Faisaliah family eagerly awaits your return to your home in Riyadh.


Kind Regards



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level 6 Contributor
105 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed January 23, 2014

I had a very good stay at the Faisaliah. The reception area is extremely tasteful, with a very nice café. It is an excellent place to meet people. Moreover, there is another café in the next room, which I also used for meetings, which was equally good. The staff is extremely friendly and helpful. I would specifically mentioned the concierge staff, which helped me quite a lot with the complicated logistics of colleagues arriving from various places. All was done efficiently and without problem. An individual butler is assigned to each room so everything is taken care of and the room is done when you want it to be done. Breakfast, which is not included, is an extensive buffet, with eggs made to order. Unlike other hotels, you don't have to stand around waiting for your special orders. You simply give the chef your table number (there are little cards on each table) and they will bring it to you. A very nice touch. Moreover, all the restaurants in the hotel are excellent.
The rooms are elegant and the bed is very comfortable. The shower was fantastic - and it was difficult to get out of it because it was so perfect! My only criticism was the air conditioning. The lights, curtains and ac were managed by an electric console next to the bed. The climate control had five settings. It wasn't possible to regulate by temperature as in most hotels. I found the middle setting much too cold for a winter stay and the next one down much too hot. The last night I was there I turned off the fan and this was much better. My colleagues also found the settings too cold or too hot.
The gym is excellent. The equipment is new and the staff is extremely helpful. While the gym is somewhat small it has everything you need for a good workout in very a pleasant environment. The gym looks out to a very pretty indoor pool with a waterfall. There is also a fantastic steam room and sauna.
The location of the hotel is really perfect. It connects to one of the main malls of Riyadh. It is an easy walk - less than ten minutes - to the Centria Mall and Prince Muhammed Ibn Abdulaziz Road, which is full of restaurants and cafes.
I was really very happy with my stay at the Faisaliah, as were all of my colleagues, and I will most definitely continue to stay here on future trips to Riyadh.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARBHotelManager, General Manager at Al Faisaliah Hotel, responded to this review, February 14, 2014
Dear Bagherailcane,

Thank you for taking the time to share you recent experience here at Al Faisaliah Hotel, A Rosewood Hotel. I was delighted to read that you had a very good stay, enjoyed our facilities and that you found our staff to be friendly and helpful, particularly the Concierge and Butlers. Our staff work hard to provide exceptional service and it gratifying when it is appreciated.

I am glad that you enjoyed of array of culinary offerings and that you specifically enjoyed the extensive breakfast buffet.

Thank you for your feedback regarding the room control system and the difficulty to regulate the room temperature, we are currently in the planning stages of a room refurbishment and we will ensure this is considered in the new design.

We hope to have the opportunity to welcome you and your colleagues back soon.

Kind Regards



Alexander Blair
Hotel Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul Turkey
Level 6 Contributor
112 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 13, 2014

Not a bad hotel but a little overrated. Can not say value for money, but very centerally located. A nice mall right next to it. I had a very bad experience with the noise in my second stay due to a maintanace in the lobby. Though they were quite helpful to solve it.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexPichelGM, General Manager at Al Faisaliah Hotel, responded to this review, January 20, 2014
Dear Giobull,

Thank you for taking the time complete a review following your recent stay at Al Faisaliah Hotel, A Rosewood Hotel. I apologize that you were disturbed by noise due to maintenance but was delighted that it was quickly resolved and that overall you enjoyed your stay with us and the benefits of our central location.

I am naturally disappointed that you found us "over-rated", the team works extremely hard to maintain and build upon our enviable reputation and I am disappointed that you did not feel this. I would welcome more detailed feedback on how we could have improved your experience at alex.pichel@rosewoodhotels.com.

Thank you once again for your feedback and we look forward to welcoming you back.

Yours Sincerely


Alex Pichel
Managing Director
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Faisaliah Hotel

Property: Al Faisaliah Hotel
Address: 6736 King Fahad Road | PO Box 4148, Olaya, Riyadh 127963365, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Riyadh
#7 Spa Hotel in Riyadh
#11 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Al Faisaliah Hotel 5*
Number of rooms: 330
Official Description (provided by the hotel):
In a city that gracefully melds tradition with sophisticated style, Al Faisaliah Hotel defines the ultimate in modern elegance. A member of The Leading Hotels of the World, the ultra-luxury hotel's dedicated 24-hour butler service, offered to all guests, has elevated the art of personal service to new levels in the Middle East. Situated in Riyadh's Olaya district, the peerless hotel boasts the largest column-free ballroom in the Kingdom of Saudi Arabia as well as six distinct award-winning restaurants, including The Globe and La Cucina, that delight visitors and locals alike. The property's latest addition, Al Faisaliah Suites, blends international contemporary luxury with a hint of local design throughout its exceptionally spacious five-star accommodations. Al Faisaliah Spa by ESPA brings to life the vision of a unique, exclusive, luxurious ladies only retreat within the heart of the city. A tranquil oasis in which to work-out, relax, socialise and enjoy world-class treatments and services. ... more   less 
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Also Known As:
Al Faisaliah a Rosewood Hotel

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