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“Truly excellent hotel !!”

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Sheraton Riyadh Hotel & Towers
Ranked #16 of 209 Hotels in Riyadh
Certificate of Excellence
Scotland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Truly excellent hotel !!”
5 of 5 bubbles Reviewed October 15, 2010

The Sheraton Riyadh is an excellent property, well-managed and run with charming, helpful staff who do their level best to make your stay in Riyadh as pleasant as possible.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigbeekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, January 1, 2011
Dear bigbeekay,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

My team and I were delighted to see such a thoughtful comment that really inspires us to further enhance our services and exceed all our guest needs. We really appreciate you taking time in sharing your moment & experience with us.

Once again thank you very much and I do look forward to welcoming you back to our hotel.

Sincerely yours,


Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 13, 2010

My reason for staying in Sheraton was its convenient location in middle of city and decent pricing (compared to Four Seasons). The hotel did not disappoint me.
Among the things I liked, primary was the food. Sheraton has decent international fare on offer and even had a few vegetarian choices which was very important for me. The restaurant La Piazza was really good. Second was the health club which had all the facilities and was included with sauna and steam. The beds were comfortable and sleep peaceful. Availability of some decent movie channels on television was another plus.
Among things which could have better - the rooms were all walls with a small window. Used to living in rooms which generally have one full wall of glass to provide view, this seemed a bit restrictive. The swimming pool timings could also be better. They closed at around 9 pm and were shut on weekend mornings for brunch. Internet connection seemed slow during my stay and lack of wireless all over hotel was a bit restrictive.
Overall, having seen few other hotels in Riyadh, I was happy with my stay in Sheraton and would be happy to go back.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssatnalika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, November 7, 2010
Dear Ssatnalika,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. Thank you for your comments on the rooms we shall take that into consideration for future renovations. With regards to the timings of the pool kindly note that it closes at 11PM and opens again at 6AM.

Once again thank you very much for sharing your moment & experience with us and I do look forward to welcoming you back to our hotel.

Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 28, 2010

Well positioned, clean, friendly. Great amenities. Resteraunt serves very good meals. Gym, pool just about everything you could require.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 187069Riyadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, October 2, 2010
Dear 187069Riyadh,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. It is very vital for us to get such important feedback in order that we may continue to deliver and exceed our guest expectations.

Once again thank you very much for sharing your experience with us and I do look forward to welcoming you back to our hotel.


Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 26, 2010

To start with important stuff.... Location, very ideal for your business trips and it is central to all hot spots in the central region. 20 minutes max drive to airport

F&B: excellent breakfast, amazing Italian restaurant.....

Cleanliness: extremely tidy and Clean facilities and rooms

Treatment: it feels like home away from home.... everyone is smiling (and that is rare in Riyadh) and all the staff are professional and efficient.... You get more than what you pay for

Improvement:
Showers are a bit out of date so don't expect an excellent shower experience (in some of the rooms)

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khaldoun1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, September 30, 2010
Dear Khaldoun1,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. It is very vital for us to get such important feedback in order that we may continue to deliver and exceed our guest expectations.

Once again thank you very much for sharing your experience with us and I do look forward to welcoming you back to our hotel.


Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
206 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed August 19, 2010

Stayed 2 nights for business. I was put in a 'club level' room which was large, comfortable and had access to the two club rooms which served light snacks and soft drinks. The bed was outstanding and overall the facilities were adequate. You have to remember that you are not in London or the U.S. or Dubai - if you were, this would be a 3 or 4 star hotel. But again, for the price it's a very comfortable hotel in a good location and probably as good as you will find in Riyadh unless you want to pay 3x the price and stay at the four seasons.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAB430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, August 29, 2010
Dear MAB430,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. It is very vital for us to get such important feedback in order that we may continue to deliver and exceed our guest expectations.

Once again thank you very much for sharing your experience with us and I do look forward to welcoming you back to our hotel.


Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed August 17, 2010

Decent, clean hotel good for business travel as it is in the main Olaya area.
Rooms are spacious and clean. Nothing special but good enough for a good night's sleep.
Internet is chargeable in the rooms but free in the lobby.
TV selection is good.
There's a tea/coffee maker in the rooms.
Staff is a bit dumb but nothing too bad.
The italian restaurant serves fresh and good italian food.
During the fasting period, they still have a breakfast buffet for those who aren't fasting and that's great.
The gym opens from 9am - 4pm and these timings are not very helpful for a business traveller.

Overall, good place.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JunuTrivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, August 29, 2010
Dear JunoTrivedi,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. It is very vital for us to get such important feedback in order that we may continue to deliver and exceed our guest expectations.

Kindly note that Sheraton Fitness (health club) is accessible 24-hours by in-house guests . The closing of the pool at 2pm is due to the Iftar preparation & buffet setup during Ramadan, but in regular working days the pool is open from 6AM until 11PM.

Once again thank you very much for sharing your experience with us and I do look forward to welcoming you back to our hotel.


Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 27, 2010

I have stayed here on several business trips to Riyadh. The "Tower" rooms with their own lounge area serving breakfast and snacks are very comfortable. The cleanliness throughout the hotel is superb and the food and standards of service are first class. The ground floor lounge area is a comfortable place to relax over a drink and a cigar in the evenings.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KDTucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review, July 29, 2010
Dear KDTucker,

Thank you for choosing & staying at the Sheraton Riyadh Hotel on your recent business trip here in Riyadh, Saudi Arabia.

We really appreciate you taking some time to write your comments here at TripAdvisor. It is very vital for us to get such important feedback in order that we may continue to deliver and exceed our guest expectations.

Once again thank you very much for sharing your experience with us and I do look forward to welcoming you back to our hotel.


Sincerely yours,

Stuart G. Birkwood
General Manager
Sheraton Riyadh Hotel & Towers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Riyadh Hotel & Towers

Property: Sheraton Riyadh Hotel & Towers
Address: King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Riyadh
#15 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Riyadh Hotel & Towers 5*
Number of rooms: 192
Official Description (provided by the hotel):
Sheraton Riyadh Hotel & Towers is one of the leading hotels in Riyadh with 193 spacious rooms & suites. Warm and comforting, our rooms are Arabian yet international, traditional yet contemporary. Each will keep you connected to what is most important to you. Located in the heart of the city centre and modern business district, Sheraton Riyadh is two kilometers from the Riyadh Exhibition Center, five kilometers from the diplomatic quarter, and only 30 kilometers from King Khalid International Airport. We are also convenient to the city’s bustling commercial centers and industrial areas – making us a great choice for international business travelers.We look forward to your stay with us at the Sheraton Riyadh ... more   less 
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Also Known As:
Sheraton Riyadh Hotel And Towers
Riyadh Sheraton

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