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Khalifa
Dhahran, Saudi Arabia

Disappointed

3.0 of 5 bubblesReviewed Feb 8, 2013
I am a frequent visitor to Riyadh city. I normal be there at least 5-8 nights a month staying in one of Riyadh brand hotels. This time I decided to stay at Riyadh Sheraton for a change. Sheraton is located in a very strategic location in Riyadh in the crossing of King Fahd and King Abdulla. It is ideally located to reach the city fast as well as avoids most of the traffic congestion if you are off to the airport. Also and just behind it you will enjoy the famous high fashion street of Olyaia where the two best towers of Al Mumlaka and Fisalia are located. The rooms is clean and very nice . The beds is comfortable. TV and the rest of amenities are adequate. But that in consideration however I was disappointed for these reasons:
1- Parking is not provided inside the hotel premises. Yes it is available in a nearby (outside) site. To me this is a negative.
2- Internet is for charge in the room for almost $25 a day.
3- Breakfast is (very) limited ,,,, I am surprised really !!
4- In the lounge , that is outside your room , a free internet pass can be obtained for a 30 minutes only.
5- I find no coffee / tea making (water heater) inside the room ,,,, another surprised.
The above observations are enough to not to go there again.
Date of stay: February 2013
Trip type: Traveled on business
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this review
Responded Mar 24, 2013
Dear Khalifa_161,

Thank you very much for your feedback following your recent stay. Firstly, allow me to apologise for the issues that you had during your visit but also to thank you for your very positive feedback which I have conveyed to my team.

I understand all of the points that you have raised. There is an explanation for each one so I would really appreciate it if you would contact me directly so I can discuss with you directly.

Thank you again for your business and I hope we can welcome you back very soon

Very best regards

Paul Dunphy
General Manager

paul.dunphy@sheraton.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed February 7, 2013

As any frequent guest at this hotel will know, it's been due a refurbishment for some time now. I was recently fortunate enough to stay on one of the recently refurbished floors - it was worth the wait.
The rooms and environment are transformed, and are now fully up to "Sheraton standard". The staff could not have been more helpful either, from airport pick up to check out I'll be back again

Date of stay: February 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GouldN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this reviewResponded March 29, 2013

Dear GouldN,

Thank you very much for your very kind feedback.

We look forward to welcoming you back in the future.

Many thanks

Paul

Paul Dunphy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

This is the second time I stay in this hotel.. The location is very good, rooms are clean, service is great and the gym pretty much has everything you need.. Reasonably priced.. Would stay here again..

Date of stay: January 2013
Trip type: Traveled on business
1  Thank 787HS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this reviewResponded March 24, 2013

Dear H S,

Thank you very much for your very positive feedback. The score is only readying 3/5 so perhaps you could let me know whether there were other issues I am not aware of for such a low score.

We look forward to welcoming you back.

Many thanks

Paul

Paul Dunphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2013

This was my 3rd stay in this hotel. They did not care my SPG status this time either,so I got a first floor dirty, old designed room, which they changed to the club floor per my request the next day. The new room was clean, nice and comfortable. Shower could be better though. I was happy that finally they opened a lady's gym, which is small,but has all cardio equipments and open 24/7, but no locker, etc, and you have to go in abaya there, so no change room makes it difficult. The lounge food was much better, than in most SPG. The stuff is nice. Had a good stay.

Date of stay: January 2013
Trip type: Traveled on business
Thank MiamiOscar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 24, 2013

This was my second stay at the Sheraton in Riyadh and it has improved a little since I was last there. When I first checked in I was given a room on the 4th floor for the first night, then moved to the 6th floor the following day. The 6th floor room was newly refurbished - in fact I was the first person to stay in the room since the refurb. The refurb on one side of the 6th floor was pretty much finished, but they were still working on the other wing. They finished the day I left. The noise was minimal, however as they move down the hotel floors I can see the noise increasing. The new rooms have larger TVs, a media panel in the wall to allow you to plug your gadgets into the TV, and smarter brighter decor.

Water pressure for the showers is pretty low - certainly not the blast I expect from a hotel shower these days.

The 3rd floor lounge is pretty decent, although they could change the choice of food daily rather than serving exactly the same things every evening.

The buffet restaurant was somewhat disappointing - they currently have a Turkish them for a few weeks but I had more authentic Turkish food at my office from a fast food place. The Italian restaurant is decent, and the food in the lobby is OK if uninventive.

With a little more thought and imaginitive, all the restaurants could be better.

I also loath paying the cost of the Internet in the room. Yes, they have free wifi in the lobby, but this is not really helpful for work purposes and is more of a scheme to get you to have a coffee while you use the wifi.

There is no reason a hotel should need to charge $24 a day for internet access. I have seen the new managers comments about remaining competitive, basically it is a money spinner for the hotels. The bandwidth is pretty shoddy too, although it is faster than my last visit.

Hotel choices in Riyadh aren't that great, and the Sheraton is one of the better ones. With a little thought and imagination, it could be the best.

Room tip: Try and get on the high floors on the side away from the main roads. 6th Floor has been refurbished. All others will eventually be done.
Date of stay: January 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mdearlove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this reviewResponded March 29, 2013

Dear Mdearlove,

Thank you very much for your very constructive feedback. Your points are well made and we working on many of them already.

The renovation is progressing well and I hope that all of the Rooms, the Lobby and Al Bustan Restaurant will be complete by October 2013.

We look forward to welcoming you back in the future.

Many thanks

Paul

Paul Dunphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

If you are an SPG member you have very little choice in Riyad. The good news is that the Sheraton is actually pretty good. I recently spent a couple of weeks here. The rooms are typical size and have a good desk area for working. There are plenty of power outlets (220v but you can also request a 110v transformer). Wifi and wired Internet in the room is very good. If you want tea/coffee in your room just ask for it. The gym is average with a good variety of cardio equipment as well as weight training machines (full circuit plus free weights). There is also a Sauna and an indoor pool, though I never saw anyone in the pool the whole time I stayed. I may have been tempted to use it but they also serve meals occasionally on the pool terrace so it's a little off-putting knowing how sensitive locals are to swimwear. The gym has full locker, changing and shower facilities. The buffet restaurant serves what I can only describe as mediocre buffet food but the breakfast buffet is substantial (I really enjoyed the varieties of fresh fruit). The Italian restaurant is again nothing to write home about. On the plus side, Almost everything is available in room-service at no additional charge. The SPG lounge offers very good service with breakfast and light evening meal (leftovers from the buffet lunch as far as I could tell). You can also get afternoon tea and coffee in the lounge. The lobby has a cigar shop, barber, florist and a coffee shop but no shop for accessories or souvenirs. On the plus side you are very close to one of the biggest shopping malls (Kingdom Galleria I believe it's called) - a 10 SAR taxi fare will get you there. The grounds of the hotel are pretty secure but there isn't really any garden to walk in. All the staff were very friendly and helpful. To his credit the manager took time to meet with me. I was particularly impressed with Ronaldo in the restaraunt - he remembered my name and made me feel welcome every morning.

Room tip: In general the rooms on the higher floors will be quiter. Right now (dec 2012) they are rennovating the 6th floor so you may be better off on the 4th floor (the 5th can be a little noisy during the day if you are working in your room but nothing too bad). Check to see if the renovation is compete.
Date of stay: December 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NigelMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sheratonriyadh, General Manager at Sheraton Riyadh Hotel & Towers, responded to this reviewResponded April 7, 2013

Dear NigelMA,

Thank you very much for your very kind and constructive review following your visit in December. It was a pleasure to meet you also.

Let me know when you are passing thro' , it would be great to meet up again.

All the best

Paul

Paul Dunphy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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