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All reviews close to the airport renovated recently top floor internet works short stay business trip junior suite average hotel rooms are big clean rooms saudi gym taxi maintenance
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Reviewed April 25, 2019 via mobile

One of the worse hotels you could visit in your life, it’s dirty and not tidy , not worth the money l, they don’t clean the rooms they don’t do any good food
I have never seen a worse hotel . Am really surprised how would the Marriott give them the name
Never again in this hotel and will never recommend it even if my work is in the airport I would stay in the city instead
Cleaners never answer the phone , staff are not trained to serve to standards .
It shouldn’t be a Marriott hotel nor in the chain by all means

Not to mention they don’t know how to do the bed and they do it upside down

Date of stay: April 2019
Trip type: Traveled on business
Thank steveaP4602JG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Ariport, Front Office Manager at Riyadh Airport Marriott Hotel, responded to this reviewResponded April 27, 2019

Dear stevea,

Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again.
Sincerely

Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019 via mobile

Comfortable, cozy, great lobby area, excellent restaurant for breakfast, lunch and dinner. Only airport near the hotel but it's a good getaway and has round the clock service. Only thing is for females there is no gym - they only have a males-only gym. No other facilities either. They have a starbucks coffee cafe in the lobby.

Date of stay: March 2019
Trip type: Traveled on business
Thank chrissy2901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Compass12404785865, Front Office Manager at Riyadh Airport Marriott Hotel, responded to this reviewResponded April 22, 2019

Dear Chrissy,

Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests. Thank you and looking forward to serve you again.

Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2019

2 week stay on business staff work work there could not be more helpful, great service at breakfast, also from the F&B team for the conference and also in the bar and room Service. All the duty managers at reception were willing to listen to requests for assistance and were very helpful. Many thanks you made the stay very pleasing

Room tip: Pick a room at the front but will hear call for prayer, room at the back noisy as new building going up next door
Date of stay: March 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank PaulDH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomriyadh, Front Office Manager at Riyadh Airport Marriott Hotel, responded to this reviewResponded April 8, 2019

Dear Paul,

Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests.
Thank you and looking forward to serve you again.

Hotel Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2019 via mobile

At 0600hours construction/demolition began just outside my room. Funny enough, no Arabs were living in this side of the hotel. Tv and Tv remote didnt work in my room.
The only reason the hotel got the score bad, is that the bed and shower in the room, was comfortable, the few houers it was used.

Date of stay: March 2019
Trip type: Traveled on business
Thank PSHave10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomriyadh, Front Office Manager at Riyadh Airport Marriott Hotel, responded to this reviewResponded March 31, 2019

Dear Sir,

Thank you for taking the time to share your feedback. While I wish you had a better experience during your stay with us, your feedback helps us to learn from this and to improve our services. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, thank you again for giving us one more opportunity to serve you again.
Sincerely

Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2019

I only stayed for 11 days but what luxury! The rooms are big and airy, beds and pillows are dead comfy and the food was gorgeous. One star lost purely due to location.........a bit stuck in the middle of nowhere so taxis are necessary for trips to the shops etc.

Date of stay: March 2019
Thank Tenerifediver140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomriyadh, Front Office Manager at Riyadh Airport Marriott Hotel, responded to this reviewResponded March 21, 2019

Dear Sir,

Thank you very much for staying with us during your recent visit to Riyadh and your positive comments about your stay will certainly enhances makes, and reflects positively on our staff to development and improve our performance in order to reach satisfaction level of our guests.
Thank you and looking forward to serve you again.

Hotel Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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