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All reviews kingdom tower business hotel business trip king fahad walking distance the heart of the city rooms are spacious nice room central location coffee shop very nice hotel gym wifi mall
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Reviewed May 4, 2019

stayed there for 3 nights on business, Will avoid it next time unless I ran out of options.

Negatives:
There is no value for money
Room is very dirty and the cleaning is not up to the standards.
There was no power plug in the room to work or to recharge the mobiles, only near the toilet door.
Menu prices are very expansive compared to what you are getting. ( one small water bottle costs 19 SAR while outside it is 1 SAR !)
Toilet flush needs maintenance
AC Thermostat is not working
Bed Sheets Smell
Reception support is poor.

Positives:
They offered a free drink and room upgrade as part of the accor club
Many varieties in the breakfast
Good Gym although with some faulty machines.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank HR8283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FarisA578, Front Office Manager at Novotel Al Anoud, responded to this reviewResponded May 6, 2019


Dear Valuable Guest,

Thank you for taking the time to tell us about your experience at Novotel Riyadh Al Anoud

At Novotel Riyadh Al Anoud, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Samir Yehia
Cluster General Manager
Novotel Riyadh Al Anoud
Novotel Suites Riyadh Dyar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2019

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FarisA578, Front Office Manager at Novotel Al Anoud, responded to this reviewResponded April 24, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 17, 2019 via mobile

Fair enough for a short stay in RIYADH .
Good gym , good breakfast , good bed and lot of pillows , that what we need isn’t it ?
Internet in the room works well, they have limousine service drop you anytime ,
Price is reasonable .
Only issue , is lack of BEIN SPORT in the room and no Champion League games ...

Date of stay: April 2019
Trip type: Traveled on business
Thank 917remyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FarisA578, Front Office Manager at Novotel Al Anoud, responded to this reviewResponded April 20, 2019

Dear Valuable Guest,

We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud
At Novotel Riyadh Al Anoud, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Thank you again for sharing your experience, and we hope to welcome you again to Novotel Riyadh Al Anoud in the near future.
Sincerely,

Samir Yehia
Cluster General Manager
Novotel Riyadh Al Anoud
Novotel Suites Riyadh Dyar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2019

Stayed here as tried the third Novotel I know of in Riyadh and this for me the best one. Nice rooms, very comfy well appointed with friendly and professional staff. Restaurant had a good variety for breakfast plus things ran smoothly which I like,. Credit to all the staff and on my next visit later on the year I will stay here again for sure

Well done everyone as you set a great standard in my view

Date of stay: April 2019
Thank RiceyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FarisA578, Front Office Manager at Novotel Al Anoud, responded to this reviewResponded April 18, 2019

Dear Valuable Guest,

We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience, and we hope to welcome you again to Novotel Riyadh Al Anoud in the near future.

Sincerely,

Samir Yehia
Cluster General Manager
Novotel Riyadh Al Anoud
Novotel Suites Riyadh Dyar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2019

the hotel is very good and the breakfast was very good the WIFI was very strong i think i will go there again all the staff was very helpful and the location is greant around five minutes walking to the kingdom tower

Date of stay: March 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Mina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FarisA578, Front Office Manager at Novotel Al Anoud, responded to this reviewResponded April 2, 2019

Dear Valuable Guest,

Thank you very much for your feedback and your nice comments about our hotel, it is always gratifying to receive such support from our loyal guests.
I was delighted to read your motivating words and to know that you always had a memorable experience with us.

We do hope that we will be able to welcoming you and your family again to Novotel Riyadh Al Anoud in the near future.

Sincerely,
Samir Yehia
Cluster General Manager
Novotel Riyadh Al Anoud
Novotel Suites Riyadh Dyar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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