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“A solid business hotel”
Review of Novotel Al Anoud

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Novotel Al Anoud
Ranked #20 of 218 Hotels in Riyadh
Dubai, United Arab Emirates
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A solid business hotel”
Reviewed April 27, 2014 via mobile

I have not write a review for a hotel in Riyadh because I just have found the consistency to write something meaningful. This trip, my stay at the Novotel, has changed that. The Novotel has long been a 'best option' for business travelers with a budget and a dire requirement for consistent quality and cleanliness. This was my 3rd stay at the hotel and I have simply been floore by the level or recognition, service and overall hospitality I have received. Firas (the front desk agent) recognized me immediately, each staff member from the car service to the restaurant waiter who brought me ice has been simple hospitable and welcoming. I don't know if something in the back of house management has changed but this is the absolute definition of a solid, affordable business hotel with 'international operator' perks.

Well done and keep it up!!!

Stayed April 2014, traveled on business
Helpful?
Thank arajaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser_Ahmed, General Manager at Novotel Al Anoud, responded to this review, May 25, 2014
Dear Arajaram,

Thank you for staying with us at Novotel Riyadh Al Anoud and also for sharing such nice comments here on tripadvisor. We're pleased to hear that you enjoyed all the different services at the hotel, from the reception, to the valet service and restaurant and took time to acknowledge individual staff members who represent the true Novotel spirit. Our goal continues to be the utmost satisfaction of our guests, and it is always a great joy for us to receive positive feedback. I will make sure to share your feedback with our team, which is always happy to be rewarded for their efforts.

Thank you again, and we look forward to your return visit in the near future.

Kind regards,



Yasser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
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English first
Lebanon
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 25, 2014

Good location and room, bathroom is strange, stayed in 109 and the shower had no curtain to the bathroom, the whole thing flooded! Otherwise it was fine, what you would expect there, would probably stay there again

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Khaledksh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser_Ahmed, General Manager at Novotel Al Anoud, responded to this review, May 25, 2014
Dear Khaledksh,

Thank you for your review regarding the Hotel room and location which met your expectations. I appreciate your concern regarding the bath room and assure you we take each guest comment to heart, especially areas where improvements can be made. Normally we have shower curtains in all rooms except the accessible rooms, which were allocated in your case as the Hotel was full that night. Following your review we have made necessary changes to ensure that this situation doesn’t reoccur in accessible rooms as well.

We strive to always ensure that our product is as exceptional as our service. We hope to welcome you back to our hotel very soon.

Kind regards,



Yasser Ahmed
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman
Level 5 Contributor
87 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed April 17, 2014

The location is great for both business and shopping, a very professional staff specially in the reception area and I would like to thank Mr. Faris who is always excellent to respond to our different needs.
Also would like to thank the cafe person during the day ,, he was really excellent
Other than the great staff the hotel have, the hotel still need to have lot of improvement to match with the over priced, as with these prices the hotel should not stick with the Novotel bathroonm supplies and they should offer higher standard such as what is supplied by the SOFITEL and Pullman.

Room Tip: no difference
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nazar091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser_Ahmed, General Manager at Novotel Al Anoud, responded to this review, April 21, 2014
Dear Nazar,

Thank you for sharing your experience regarding your recent stay with us at the Novotel Al Anoud Riyadh. Guest feedback is the most important of all, thus we all would like to extend our appreciation for taking the time to comment on each aspect of your stay with us. I am pleased that Faris and the Café Lounge Team were able to impress you and meet your expectations – It is the training provided by the Hotel and appreciation from guests which raises the spirit of the team.

We have taken your constructive comments regarding toiletries on board. I am pleased to confirm that we are already reviewing additional regional amenities which can be added on to the existing brand standard Eco Friendly toiletries which have been specially designed for Novotel Hotels worldwide. We do hope that we will have the opportunity of hosting you in the near future.

Kind regards,



Yasser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 12, 2014

Stayed at the Novotel during January on a extended business trip. The hotel is well run with plenty on staff around throughout the day. Breakfast is very good but the restaurant menu choice is limited to buffet only or room service in the evening. The gym is modern and well equiped though the pool is very small and was closed for the duration of my stay. Good choice for a business trip in Riyadh.

Room Tip: Corner rooms are more spacious.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank capablue90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser_Ahmed, General Manager at Novotel Al Anoud, responded to this review, March 20, 2014
Dear Capablue90,

Thank you for staying at Novotel Al Anoud Hotel during your recent trip to Riyadh, and thank you for taking the time to post your detailed feedback. I am glad to hear that overall you enjoyed your stay with us.

While we appreciate that there is only buffet option available in the restaurant, hence we have introduced various theme nights throughout the week to offer choice and variety. Alternatively A la Carte Menu is still available in the Cafe Lounge and Room Service for our valued guests.

I am really sorry that the pool was closed while you were here but I am glad to inform you that it is now fully operational and available for your next stay. We look forward to welcoming you back hopefully in the near future. Please feel free to reach out to me directly if I can be of any assistance for your future stays.

Kind regards,



Yasser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Al Anoud

Property: Novotel Al Anoud
Address: 9033 King Fahd Road | Unit No 1, Riyadh 122142370, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Riyadh
#18 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Al Anoud 5*
Number of rooms: 166
Reservation Options:
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Also Known As:
Novotel Al Anoud Hotel Riyadh

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