Good location and room, bathroom is strange, stayed in 109 and the shower had no curtain to the bathroom, the whole thing flooded! Otherwise it was fine, what you would expect there, would probably stay there againMore
Good location and room, bathroom is strange, stayed in 109 and the shower had no curtain to the bathroom, the whole thing flooded! Otherwise it was fine, what you would expect there, would probably stay there againMoreShow less
Thank you for your review regarding the Hotel room and location which met your expectations. I appreciate your concern regarding the bath room and assure you we take each guest comment to heart, especially areas where improvements can be made. Normally we have shower curtains in all rooms except the accessible rooms, which were allocated in your case as the Hotel was full that night. Following your review we have made necessary changes to ensure that this situation doesn’t reoccur in accessible rooms as well.
We strive to always ensure that our product is as exceptional as our service. We hope to welcome you back to our hotel very soon.
The location is great for both business and shopping, a very professional staff specially in the reception area and I would like to thank Mr. Faris who is always excellent to respond to our different needs.
Also would like to thank the cafe person during the day ,, he was really excellent
Other than the great staff the hotel have, the hotel still need to have lot of improvement to match with the over priced, as with these prices the hotel should not stick with the Novotel bathroonm supplies and they should offer higher standard such as what is supplied by the SOFITEL and Pullman.
Thank you for sharing your experience regarding your recent stay with us at the Novotel Al Anoud Riyadh. Guest feedback is the most important of all, thus we all would like to extend our appreciation for taking the time to comment on each aspect of your stay with us. I am pleased that Faris and the Café Lounge Team were able to impress you and meet your expectations – It is the training provided by the Hotel and appreciation from guests which raises the spirit of the team.
We have taken your constructive comments regarding toiletries on board. I am pleased to confirm that we are already reviewing additional regional amenities which can be added on to the existing brand standard Eco Friendly toiletries which have been specially designed for Novotel Hotels worldwide. We do hope that we will have the opportunity of hosting you in the near future.
Stayed at the Novotel during January on a extended business trip. The hotel is well run with plenty on staff around throughout the day. Breakfast is very good but the restaurant menu choice is limited to buffet only or room service in the evening. The gym is modern and well equiped though the pool is very small and was closed for the duration of my stay. Good choice for a business trip in Riyadh.
Thank you for staying at Novotel Al Anoud Hotel during your recent trip to Riyadh, and thank you for taking the time to post your detailed feedback. I am glad to hear that overall you enjoyed your stay with us.
While we appreciate that there is only buffet option available in the restaurant, hence we have introduced various theme nights throughout the week to offer choice and variety. Alternatively A la Carte Menu is still available in the Cafe Lounge and Room Service for our valued guests.
I am really sorry that the pool was closed while you were here but I am glad to inform you that it is now fully operational and available for your next stay. We look forward to welcoming you back hopefully in the near future. Please feel free to reach out to me directly if I can be of any assistance for your future stays.