I went on a trip to Makkah for performing Umrah with my family, the check-in took some time as the reception was under staffed, although the receptionist was pleasant (Abdul Aziz).
Without any hassle I got connecting rooms and had a nice stay.
The shuttle service is fine and can be improved by, may be, adding another bus (they just have two) to handle the rush periods.
Not to forget, the room service was prompt, especially when you come back to the room tired.
- Room Service