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“Great hotel; Awful staff”
Review of Kenzi Hotel

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Kenzi Hotel
Ranked #139 of 346 Hotels in Mecca
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel; Awful staff”
Reviewed February 3, 2014

The hotel was a godsend after a gruelling Umrah, but the staff were cold, non-responsive and utterly oblivious to customer service. The desk manager won't talk to me and routed all his answers non-verbally or by grunts. His demeanor suggested that he'd be much happier if I just vanished so he won't have to deal with me. Very disappointing!

To top it off, their credit card machine was broken and I ended up paying extra when I paid in dollars to compensate for that.

Room service is non-existent. After trying for about 30 minutes, we decided to just walk down to the main souk and find something to eat there by ourselves.

Rooms are clean and showers work. Locks on the doors don't (at least didn't in our room)

Room Tip: I think being an Arab or at least speaking Arabic would help a lot. The staff won't consider you...
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Faisal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Arabic first
  • English first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
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Additional Information about Kenzi Hotel

Property: Kenzi Hotel
Address: Jabal Al Kaba Street, Mecca, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#54 Luxury Hotel in Mecca
Hotel Class:4 star — Kenzi Hotel 4*
Number of rooms: 400
Also Known As:
Kenzi Hotel Makkah/Mecca

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