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“Lost wallet”

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InterContinental Dar Al Tawhid
Ranked #9 of 360 Hotels in Mecca
Certificate of Excellence
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lost wallet”
Reviewed December 25, 2012 via mobile

Staff were brilliant. We lost our wallet with all monies and passport. Made our umrah, and returned to hotel. Our wallet was wrapped and sealed in new bag and returned to us. Hotel manager was excellent as well as all staff. Service was great as well..

Stayed March 2012
Helpful?
10 Thank Rauf O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 28, 2012
Dear Rauf,

Greetings from Dar Al Tawhid InterContinental Makkah.

Thank you for your positive remarks in the TripAvisor website.

We are delighted to read your positive feedback regarding our hotel Manager, staff and our honesty; however safety & security of our valued guest is our prime concern. We are delighted to know that our Sincere colleagues returned your lost wallet safely. It is indeed shows that you had a great experience during your stay at our hotel.

We look forward to welcoming you back soon.

Sincerely,


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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260
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12
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level 5 Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 24, 2012

To be able to walk to the Haram from your hotel room in a couple of minutes is just amazing. Perhaps some hotels would have become complacent with such a privileged location but I certainly did not get any sense of this when we stayed here during our Umrah trip. The staff were all very friendly and helpful. It is true that the hotel is showing its age to an extent but it remains a grand building and was very clean. As has been mentioned by other reviewers the elevator system is very efficient. My family and I found the food very good although we only ate breakfast there. We were very happy with our stay and would definitely recommend to others.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank DavidMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 25, 2012
Dear David Murphy,

Greetings from Dar Al Tawhid InterContinental Makkah.

Thank you for your positive remarks in the TripAvisor website.

We are delighted to read your positive feedback regarding our hotel, Location, our efficient Elevators system and Buffet Breakfast. It is indeed encouraging to see that you had a great experience during your stay at our hotel, noting your comments; such fine comments would no doubt further motivate our entire team in going the extra miles and satisfy our valued guest needs.

We look forward to welcoming you back soon.

Sincerely,


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 6 Contributor
81 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 16, 2012

i have stayed in almost all of the 5 star Hotels in Makkah and the Dar Al Tawhid still holds its charm and beats all other hotels in the segment of ease of access to the Haram and having the best elevators system in Makkah which makes it very easy when leaving or entering the hotel.

The rooms are very good and the size of the rooms mostly very large compared to other hotels and the interior of the hotel is very unique and luxurious. but i think a major renovation would be good if it can be done soon as some areas in the rooms needs major renovation.

The food was also excellent both in the buffet restaurant for breakfast and also in room dining.

definitely would return for my next trip to Makkah.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dubai976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 17, 2012
Dear Reviewer,

Greetings from Dar Al Tawhid InterContinental Makkah.

Thank you for your positive remarks in the TripAvisor website.

We are delighted to read your positive feedback regarding our elevators, guestrooms and restaurant buffet food / service. It is indeed encouraging to see that you had a great experience during your stay at our hotel, noting your comments Such fine comments would no doubt further motivate our entire team in going the extra miles and satisfy our valued guest needs.

As for the rooms renovation, it is already on-going in phases and some floors have been completed already. Probably during your next booking, you may request for a renovated room.

We look forward to welcoming you back soon.

Sincerely,


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 16, 2012

It's not a boutique hotel, but it sure has seen years, or seems to. Having said that, excluding the Bin Daud hotels, this hotel is for me the best option to stay in. Its proximity to the Masjid Al Haram is a pulling factor. Pilgrims and natives literally pray a few feet from the doorsteps of the hotel. If one is very connected to the spiritual pilgrimage of being in Mekkah, the ambience that surrounds it is full of serendipitous calm and the evenings are just indescribable, walking along the perimeter of the Masjid Al Haram. The meals are also adequately diverse. One thing that I had to get used to was the elevator system, but a few days made me accustomed. The living space in the rooms are sufficient, the amenities good and the beds and temperature I found comfy. Bin Daud is just right up the corner for any sundry needs.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank shaiomarali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 16, 2012
Dear Mr. Shaiomarali,

Greetings from Dar Al Tawhid InterContinental Makkah.

Thank you for your positive remarks in the TripAvisor website.

We are delighted to review your feedback and indeed glad to see that you had a great experience during your stay at our hotel.

We look forward to welcoming you back soon.

Sincerely,


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 15, 2012

Our Hajj 2012 has been a wonderful experience. Alhamdullilah with great service, helpful and efficient staff. Good and convenient location. Good dining menu. Excellent stay. Insyaallah will come again soon.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank idza2425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 17, 2012
Dear Mr. / Ms. Idza2425,

Greetings from the Holy City of Makkah Al Mukarramah.

Thank you for choosing to stay with us during your Haj pilgrimage and we appreciate your taking the time to review our hotel.

We are delighted to read your positive feedback and extremely happy to note that you had thoroughly enjoyed your stay with us.

We look forward to welcoming you back soon to Dar Al Tawhid InterContinental Makkah - “your home at the holy city”.

Sincerely,


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahore Cantonment, Punjab, Pakistan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 8, 2012

thank you for great hospitality.. our hajj operators chose this hotel.one of the reasons, my hajj 2012 is a great memory is because of the great location and your well trained ever helpful staff, even in the busiest time of the year.we never had to wear shoes even.:) i heard its site will become a part of haram... sigh....

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Durdana-63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar_Al_Tawhid_IHC, Guest Relations Manager at InterContinental Dar Al Tawhid, responded to this review, December 8, 2012
Dear Reviewer,

Greetings from Dar Al Tawhid InterContinental Makkah.

Thank you for your delightful remarks in the TripAvisor website.

We are delighted to review your positive feedback and indeed glad to see that you had a great experience during your stay at our hotel this hajj season. Such fine comments would no doubt further motivate our entire team in going the extra miles and satisfy our valued guests.

We look forward to welcoming you back soon.

Kind regards.


Guest Relations Manager
Dar Al Tawhid InterContinental Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 5, 2012

What a sight!!! To be able to see the mosque Bab-e-Fahd entrance door from our room. At the call of prayers you feel in your room as if you are right there inside the mosque itself.

I was surprise to read the comment by wsqa titled "The Worst". I am not sure he is writing about the same hotel. This is Darul Tawhid aka InterContinental Makkah.

Our room was as big as a suite. Luxury furnishings all over the room with a luxury bathroom. Yes it is quite expensive at over $200++ but then we were there for Umrah just week before the Haj started this year.

The management sprang into action when I complaint the taste of chicken in Baryani rice dish ordered through room service. The F & B manager called to apologize. Room Division sent in
a hand written card. Then we receive a huge tray of arabic sweets & teas.

Anything we ask was ready & provided immediately. I am a former Fours Seasons Assistant Manager in Georgetown, Washington, DC. so I was impressed by the response from the hotel staff & management. From Bell staff to Front Desk to Manager on duty everyone was highly trained & respectful to us their guest. My compliments to the General Manager & owners of this fine establishement.

Inshallah I will return if Allah is pleased with me & grant my wish to visit the Grand Mosque over & over again & for Haj. Ameen.

Haroon I. Malik
North Springfield, Virginia, USA
September 25 & 26, 2012.

Room Tip: Its all good.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank hmalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Dar Al Tawhid

Property: InterContinental Dar Al Tawhid
Address: Ibrahim Al Khalil Road | P.O. Box 2728, Makkah, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Luxury Hotel in Mecca
#25 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Dar Al Tawhid 5*
Number of rooms: 615
Official Description (provided by the hotel):
InterContinental Dar Al Tawhid Makkah is located in front of the Holy Haram, giving most guests uninterrupted views of the city s religious centre. A number of holy shrines including the Jannat Al Moaalah Graveyard are a short walk or taxi ride away, as are the Touwah Well and the Central Business District. ... more   less 
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Also Known As:
Intercontinental Dar Al Tawhid Hotel Mecca
Intercontinental Hotel Mecca
Dar Al Tawhid Intercontinental
InterContinental Dar Al Tawhid Makkah/Mecca

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