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“Service Excellence”

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Makkah Hilton Hotel
Ranked #6 of 360 Hotels in Mecca
Certificate of Excellence
Johannesburg, South Africa
1 review
“Service Excellence”
Reviewed March 11, 2014

This was our first stay at Hilton in Makkah for Umrah. The location to the Haram was very appropriate. The services were par excellence. All Staff were friendly, warm and pleasant and ever helpful. The room was always refreshing, very clean and pleasant.. The value for money was worth it.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ismail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 15, 2014
Dear Sir,

Yes, it is your first visit, but not the last. We look forward to welcoming you again and again to Makkah Hilton & Towers. Until then, please accept our regards.

Ibrahim Atwa,
Direector of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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877 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Perth, Australia
1 review
Reviewed March 10, 2014

Enjoyed my trip. Highlights was the delicious buffet with desserts I could not go one day without. Hygiene and service was well organised and staff were very friendly and helpful. Beds were very comfortable and slept very well. Bathrooms well maintained and free of faults. Definitely worth a five star rating.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ibrahim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 15, 2014
Dear Sir,

What an impressive comment. We are all there for our valuable customers. We pray to Allah that you return back soon.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat Governorate, Oman
Level 6 Contributor
160 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 9, 2014

It's one of the old Makkah hotel but still it's well kept the service is good very efficient staff and good ambiance and location to die for and plus the affordable mall within the hotel .This is my sixth time
Staying in this hotel fully recommend

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hilmiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 10, 2014
Dear Madam,

We definitely look forward for your seventh, eighth, and even more stays to come. We are content to have you as a valuable customer who appreciates our services and facilities.

May God accept all your prayers and supplications. Please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 5 Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 5, 2014

I stayed here with my family and groups. In my opinion the location of the hotel is excellent. The room was above my expectation. The service was average. But it took around 5-10 minutes to get to your room during the day, because there are plenty of of people with only couple elevators.
Overall I really enjoyed it, and Hilton Makkah will always be in my umroh experience.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eddie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 8, 2014
Dear Sir,

Thank you for your positive comments. Let us assure you that we will share these comments with the rest of the team. One point to clear-out is the elevators' issue. Please note that we have added three new panoramic elevators in the hotel, totaling the number of elevators to seven panoramic elevators and four side elevators. All this is for the convenoience of our customers.

Please feel free to contact me for any further query. I will be happy to hear from you with further booking requests in the near future. Until then, please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 4, 2014

I stayed here for 3 nights Feb/March 2014 Just come back from Umrah.
This is an excellent hotel.
Managed extremely well.
Great Staff, very helpful and polite.
Rooms are clean and tidy.
Breakfast is the best I have ever had.
I would highly recommend to all doing Umrah/Hajj
Just 1 thing, do not dive into the chocolates and drinks as soon as you get into your room as they cost £1 each

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abs0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 5, 2014
Dear Sir,

Thank you for your comments. We definitely look forward for more and more stays to come at Makkah Hilton & Towers.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 4, 2014

We have just come back after visiting the Holy Mosques in Makkah and Madinah.We stayed for Six nights at the Hilton and was assigned a partial Kaaba View Room.As usual the service from check in to to the room was very good.The room was a fair size and bedding very good.the bathroom had all the amneties expected from a top notch Hotel.a word of warning ,taking a Kabaa Room comes with a shower over the bath tub.Unlike the City view rooms that comes with walk in showers.
Breakfast still remains Top Notch,although Lunch/Dinner is on a pricey side.
To compensate there are various Food Courts nearby.
Please note due to construction in and around the Holy Mosque,noise can be irritating.

Stayed February 2014, traveled with family
Helpful?
Thank r1r2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 5, 2014
Dear Sir,

We look forward for more and more stays to come. We are happy to understand that you have enjoyed our services and especially our breakfast and food and beverage experience.

Please keep visiting us again and again. We definitely enjoy serving you.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 3, 2014

We stayed in the makka hilton for 4 nights and i was so pleased that i chose this hotel. Staff were absolutely fantastic always said salaam and smiled rooms were clean nothing was too much. We got there on just before jumma prayer time on the 14th feb 2014 after after a very hectic morning the manager i spoke to managed to get the rooms early he was very understanding, polite and professional our rooms were on the 29th floor which in it self was amazing we had the kabba view and the children and my mum had the city view .i would defiantly recommend this hotel . cannot say enough on how good the stay was here like the title it just dosen't get any better.

javid yousuf

Room Tip: if possible ask for the 29th floor its the executive floor any room would be good
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank javid y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 5, 2014
Dear Sir,

WOW! We are thrilled reading your comments. These comments will fill the team with enthusiasm and motivation. We look forward for more and more stays in the near future.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Makkah Hilton Hotel

Property: Makkah Hilton Hotel
Address: Ibrahim Al Khalil Street, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Mecca
#4 Romantic Hotel in Mecca
#6 Luxury Hotel in Mecca
#7 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Makkah Hilton Hotel 5*
Number of rooms: 614
Official Description (provided by the hotel):
The spectacular entrance to this grand complex adds opulent style, along with seven panoramic elevators and five elegant restaurants. Main Makkah attractions are on your doorstep including the Kaaba and the ZamZam Well, with other important Islamic holy sites less than five miles away. Find a refreshing range of on-site recreational activities, entertainment, amazing restaurants and business facilities. Located in the center of Makkah, our hotel is close to many holy sites, among which is the largest mosque in the world, the Holy Haram, and the Kaaba, the most sacred place in Islam. Pray amongst the deep Islamic history, or climb the 600 steps up the nearby Mountain of Jabal Al-Nūr to reach the Cave of Hiraa. ... more   less 
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Also Known As:
Hilton Makkah Hotel Mecca
Hilton Hotel Mecca
Hilton Hotel Makkah
Hilton Mecca
Mecca Hilton
Makkah Hilton Hotel Mecca

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