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“First Impression matters very much”

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Makkah Hilton Hotel
Ranked #6 of 357 Hotels in Mecca
Certificate of Excellence
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“First Impression matters very much”
Reviewed March 10, 2013

My parents & I have had a great 8 days stay here during our Umrah trip.Everything from the room set up,shower room,amenities & facilities was amazing,from the day we C/IN on 19/03/13 to C/O on 26/03/13.

Even the International Buffet Breakfast was fabulous & delicious.The hotel location was near to Masjidil Haram was indeed a blessing.Sadly,we couldn't get the view of the Holy Mosque although we were on the 23rd floor.Our room was 2308 just next to the Fire Exit,facing only tall buildings with no view.

One thing I am disappointed was,the lack of communication from staffs at the Reception when I approached them for enquiries a coupled of times & the Operators in the Call Centre were a let down,other than that,the rest of the staffs from Housekeeping,Room Service was excellent.Wifi wasn't complimentary for a 5 star hotel.For a 24 hours usage is SAR$100 & for an International call to Singapore was SAR$24 for a minute or 3 minutes if I'm not wrong.Initially,I had to give a missed call to my husband,daughter & my siblings in Singapore in order for them to call me back at the hotel so that I could update them about my parents status & their health conditions.There are a few occasions where my husband's calls & my siblings's calls were disconnected by the operators or being transferred to another operators,when they asked their calls to be transferred to our room,not only that,even one of my siblings who can't remember our room number,tried to get in touch with us,only gave them our names but the operators couldn't understand & then hanged up.There were no greetings or salutations at all from the operators.Imagine how frustrating can it be especially when you are far away from your loved ones...I understand that the hotel are having high occupancy all year round due to people all around the world coming for Umrah daily & Hajs but no matter how buzy you can be,the sincerity,humility & hospitality in serving a guest is very important.We should be able to place ourselves in the guest's shoes,understanding their needs not avoiding the guests.I am working in the Hotel Industry too & serving in 1 of those 5 star hotel but I can place myself in my guest's shoes.First impression matters so much,Despite all that disappointment,I will ensured that I shall come & stay with Hilton again with my family.

Room Tip: Request for higher floor facing the Masjidil Haram Mosque.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Masnarjak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 11, 2013
Dear Madam,

Yes, first impression counts. Thank you for your salient and profound comments. We are glad to have such a loyal customer who, despite the minor negative incidents she has encountered, still believes in the Hilton. This is fabulous and reflects how much our customers are loyal to the brand. On a separate note we promise to set corrective measures to counter the few mis-happenings you have mentioned in your review. Please accept our apologies for any inconvenience caused. We pray that God accepts all your supplications.

We definitely look forward to welcoming you again and again to Makkah Hilton & Towers. Until then, please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Sheffield, United Kingdom
Level Contributor
185 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 5, 2013

Loved my stay here, had all what we needed in our group of 15 people with children and the elderly, nice range of shops and on the doorstep of the Kaaba which was handy with our group.
Rooms were nice with a full set up, seating area with kitchen and a nice view of the Holy Masjid.
They have villas there too but I was not sure if they were private owned or available for travellers.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank junade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 6, 2013
Dear Sir,

Your comments made our day. We are delighted to understand that you and your party have had an enjoyable stay. We look forward for more and more stays to come.

Please contact me for any further assistance.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilotn & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saudi riyad
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 2, 2013

thanks for Makkah Hilton Business Center Staff (Faisal)
actually we have a 3 Executives rooms in 3104,,in each rooms we paid SAR 6000 and aslo we used net in the rooms SAR 100 WiFi,,, when i was visited business center to used net and print out boarding passes for our family, i was request it is possible to used free net and free printing,,, faisal tell to me yes sir with pleasure u can used complementary,,, i explain also to faisal because we have 3 rooms executive in high floors, and we paid also a lot of money,, if you can give free services,,, faisal told mr. abdullah your words is enough and thanks to your trust in makkah hilton,,, sir you our valued and regular guest any time you ca used free net in this place,,,, look this i not a matter of money but this is a matter of excellent services,,, w proud makkah hilton such as good and nice rooms and helpful staff

mr. abdullah mullah- Saudis nationality
check-in feb.27 2013
depart feb.01 2013

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank abdullahmulah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 5, 2013
Dear Mr. Mullah,

Thank you for your encouraging comments. Faisal will be happy to know that you have appreciated his efforts. All the Makkah Hilton & Towers team are there to serve our valuable customers. They are not just guests, but they guests of Allah.

May God accept all your prayers and supplications. We look forward to seeing you son again at Makkah Hilton & Towers.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 1, 2013

location is super
huge room suitable for big family compare to all Mecca Hotel
just few meter from Haram
car parking available in site with charge
shopping mall and ATM machines and place to pray and shopping center in same building

its place i sure advice to go

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank waelOufy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 2, 2013
Dear Sir,

Thank you for your comments. We are happy to read your recomendations. We look forward to seeing you agian and again at Makkah Hilton & Towers. Until then, please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
270 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed February 28, 2013

we are a couple ( 2 doctors from cairo, egypt ). this is the second time we stayed in this hotel, 2 successive years. great location, very near to the haram. you will also be in the tower surrounded by all kind of shops, and places to eat, so you are -in fact- in a small city, with all you need at the touch of your fingers. the staff of the hotel will do all effort they can do to make you feel so special. you will find all you need in your room. lifts are so good ( very recently renovated ), 30 floors with no problems what so ever. you will not think about anything, or need to ask for any everyday request, so all your strength, and thinking will be reserved for your main purpose -Umrah, and praying-, we do recommend staying in this hotel.

Room Tip: a room overlooking the haram would give you the best view in the world
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rafa e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, March 2, 2013
Dear Sir,

Thank you for your positive comments. We are glad to know that you have enjoyed your stay and that you have appreciated the services provided by our team members. I understand that you have also enjoyed the hotel's facilities and its surroundings. I will definitely share your comments with all the team to boast their morale.

We pray God The Mighty to see you again and again at Makkah Hilton & Towers. Until then, please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
durban South Africa
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 22, 2013

we had spent a better part of ramadaan in madinah and then went onto stay at the hilton in makkah..when we had got to our room which was 1023, we found that to be too small, i then contacted the manager in the lobby foyer and asked if we could stay in room 1010 as we had stayed there in 2011, unfortunately that room was taken but we were given room 2211 and found that to be satisfactory.we have been staying here since 2007 and only last year signed up for hilton honors. inshallallah we are going to be at the hilton after ramadaan for a week and am sure that the standards will be as high as always..we thank the manager , reception and all staff at hilton..we enjoy our stay there as usual....Dr Ahmed and fatima ahmed..i will request room 2211 again hopefully we will be given same..
well recommnded

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Fatima A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, February 23, 2013
Dear Madam,

What a positive comment. Thank you for your appreciation. I will share your comments with the rest of the team. We look forward for your forthcoming stay at Makkah Hilton Hotel. Please email me your booking details nearer the time to ensure that you enjoy your stay again.

Until then, please accept our regards.

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2013

I consider the internet service as a really important aspect of the hotel review. in Hilton Makka the internet service was really disappointing, the lobby lacks the internet service, but there is a cafe half floor bellow, have a wifi service costing 60 SR per day. thats mean you have to stay @ the cafe to have a wifi connection. One more thing is that there was no wifi internet @ the rooms !! there was only a wired internet service, which was unfortunate because I didn't brought my laptop, because I thought I can use my cell phone.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AL_owd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbrahimAtwa, Director of Business Development at Makkah Hilton Hotel, responded to this review, February 21, 2013
Dear Sir,

Thank you for your comments. Please rest assured that we are in the process of adding Wi-Fi internet access in rooms and in public areas. Hopefully you will enjoy this service the next time you stay with us.

We look forward to welcoming you agian to Makkah Hilotn & Towers soon.

Regards,

Ibrahim Atwa,
Director of Business Development,
Makkah Hilton & Towers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Makkah Hilton Hotel

Property: Makkah Hilton Hotel
Address: Ibrahim Al Khalil Street, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Mecca
#4 Romantic Hotel in Mecca
#6 Luxury Hotel in Mecca
#19 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Makkah Hilton Hotel 5*
Number of rooms: 614
Official Description (provided by the hotel):
The spectacular entrance to this grand complex adds opulent style, along with seven panoramic elevators and five elegant restaurants. Main Makkah attractions are on your doorstep including the Kaaba and the ZamZam Well, with other important Islamic holy sites less than five miles away. Find a refreshing range of on-site recreational activities, entertainment, amazing restaurants and business facilities. Located in the center of Makkah, our hotel is close to many holy sites, among which is the largest mosque in the world, the Holy Haram, and the Kaaba, the most sacred place in Islam. Pray amongst the deep Islamic history, or climb the 600 steps up the nearby Mountain of Jabal Al-Nūr to reach the Cave of Hiraa. ... more   less 
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Also Known As:
Hilton Makkah Hotel Mecca
Hilton Hotel Mecca
Hilton Hotel Makkah
Hilton Mecca
Mecca Hilton
Makkah Hilton Hotel Mecca

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