I am currently staying at this hotel as part of a party of 7. Dont get me wrong location is fantastic. You are situated right in front of the king abdul aziz gate and acces to the haram is easy. Now for the hotel itself! This hotel is far from 5 star! The service has been poor. Firstly they will only give you 2 towels even though there are 7 people when we asked for more they claimed that we were stealing them! Loo roll it takes 2 days to get this! Rooms dont really get cleaned. Look dont get me wrong im not here for luxurious moments. All I am expecting is basic necessaties which they fail on. We asked for a spare blanket for us but again they could not provide this. I have stayed in medina and hand on heart can say the service was great in giving you basics. I complained in the morning at front desk here and the chap was more concerned about going home. I resorted to the manager today I think it went in one ear and out the other.
Alot of arrogance here to the point my wife quoted that she would probably get a quicker response if she wrote a bad review.
Oh before I forget you have to pay for wifi.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
- Reservation Options:
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- Also Known As:
- Pullman ZamZam Makkah Mecca