Stayed here from sept 23 to sept 29 on the 17 floor.I have the same complaints/issues that most people have already talked about. It is not a 5 star simply because things like, sink had no drain web, the tub was cracked, are what no 5 star worth it's salt would ever do.. Kettle was available, which according to some reviews, people didn't get, but no complimentary tea,coffee or sugar .Wifi not free and pretty darn expensive.
The best thing was the proximity to the Haram but that proximity is shared by all the Al-Bait complex hotels so no extra points there. Havent been inside the other hotels in the complex, but Im assuming that most of them don't have the same maintenance issues. I cant simply give any leeway just because it was busy season. Busy also mean more income, so generally the service should be better in those days. The staff was fine, no issues there. Overall the experience was fine, not too bad and not very awesome.
If you are going for religious reasons, the chances are you wouldn't be spending much time at the hotel anyway, so in that case I would rec'd it, with the warning to not expect a 5 star property.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
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- Also Known As:
- Pullman ZamZam Makkah Mecca