I along with my family stayed at the hotel from September 24 till 28, 2013. We went to perform Hajj this year; however, due to poor service and indifference on part of the hotel administration we have to return back without performing Hajj. As I suffered from nerve compression pain I requested for wheal chair however, they told me that they have more than 70 wheelchairs but all of them are in bad shape. Then they told me that I can get it from haram free of. Cost. I walked all the way to haram only to learn that they are provided only to those with prior permission letter from the Makhab / Muallam. While returning from Haram I collapsed and could not make it to my room. Moreover, we were four of us and were supposed to be given a suite, instead they gave us a double room with two extra beds and blankets. Toilet accessories were also provided daily for two, besides, there was no prayer mat or copy of Quran in the room.
The cleaning staff despite knowing English as they were phillipinos pretended that they didn't know any language except for Arabic.More
- Free Wifi
- Breakfast included