The good: Close proximity to the Holy Mosque (five minute walk or less); the lunch buffet in the Tea Garden restaurant was very good to excellent, room service was decent, and the breakfast buffet was varied and of good quality; prayers from the Haram are piped into the rooms via loudspeaker; our room was billed as having a Kaaba view, and it did (albeit a partial one).
The bad: This hotel is extremely crowded (at least during our stay--we were there from Tuesday, May 27, 2013 until Friday, May 31, 2013). The lobby is always overflowing, as are the elevators--good luck squeezing in (or out--people start piling in before the previous occupants can exit!). It's hotel is billed as a five-star, but it is badly in need of refurbishment. We stayed in a "Presidential Suite"--it was certainly big, but not palatial in any way, shape, or form. The beds were the most uncomfortable I've ever slept in--lumpy and sagging. Everything in the suite was tired and worn-looking. If we had been paying a cheaper rate, perhaps it would not have rankled so much, but we paid almost $300 per night.
The ugly: The first suite had black mold in the bathroom, the air conditioner was not working properly (it was around 112 F in Makkah during our stay), and the master bedroom smelled of urine. To be fair, after complaining to the concierge, I was able to change the suite (which I made sure to inspect before moving!). However, even the new suite was worn and not too clean--but at least the bathroom didn't have moldy walls. The shower in the smaller bathroom leaks all over the floor, i.e. floods it. The shower curtains are stained and dingy.
Bottom line: not worth the money. Black mold is not only disgusting, but a health hazard! Management: your staff is nice enough, but obviously overwhelmed. Please take some of the money you are undoubtably making and clean up what was probably once a beautiful property. Next time, I think I'll give Raffles a try...my first umrah experience was definitely marred by my stay in your property.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Hotwire, TripOnline SA, getaroom.com, Orbitz, Cancelon and HotelQuickly so you can book your Pullman ZamZam Makkah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pullman ZamZam Makkah Mecca