I am trying to keep my review short and fair. I booked two quad rooms for 4 nights from 24/03/13. It was my lifetime umra trip with my brothers, sisters and mum. Hotel’s location is absolutely superb, the best location you can have nearest to Kaba with all amenities and shops you need which are in adjacent shopping mall. The hotel breakfast was good.
Check-in was without much delay; however the allocated rooms were not made-up after the last guests have left. Therefore they were in such mess. It was not a pleasant welcome by hotel after 20 hours journey. Once room were cleaned they were fine but the both bathrooms were smelly. Upon continues request of bad smell in bathrooms, hotel staff cleaned the bathroom drain on our third day which did get rid of bad smell.
After continues request for an iron staff fail to provide us one. But before checking-out they came to collect iron which they did not even provided us. What an inefficient Housekeeping.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
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- Also Known As:
- Pullman ZamZam Makkah Mecca