When we booked out hotel we wanted a 5 star hotel with good service and close proximity to the mosque because we were travelling with small children. The hotels location was great and the elevators were rarely congested. The room service menu although limited was nice and off good quality. However for much of the day they do not take orders which was not great with kids. Upon arrival we were surprised that they did not provide cots for 1 year olds instead we were told we would have to upgrade or pay £200 a night extra in cash! When checking in they tried there best to tell us we were not booked there, even though the receptionist had our booking details in front of him. We would often walk through reception and see disgruntled and crying guests! The accommodation was good we stayed in a 2 bed suite. The room was generally clean the furniture was looking a bit worn and tired. If I was not travelling with children I would have probably spent all my time at the mosque in which case the hotel would have been great. I would think twice about booking this hotel with small children and they are not very flexible or willing to help. If we ever are lucky enough to be called back to Mecca again inshallah, I will not stay at zam zam. Apart from the issues I have mentioned the hotel was a 3 star in service and accommodation which would be all you would need if not travelling with kids.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Cancelon, Orbitz, Hotwire, getaroom.com, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Pullman ZamZam Makkah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pullman ZamZam Makkah Mecca