Currently staying here. My agent booked a suite for me for Umrah but when I arrived at 4 pm I was rudely told ' Room is dirty check in after 5' all cause I am a Pakistani while the Arabs were handled immaculately. I had to call my agent and when I went back again with reservation number, the ' suite' I was given , room 144, was more like v army barracks with 4 beds side by side and no room to walk . The bath shower drain was broken and I had to insert an amenity bottle under it for it to operate.
I went to reception to change and made to run from counter to counter , I was in Ahram had to perform my Umrah , but to no avail and after a while I gave up.
Mr and my family returned to the room at 12am extremely tired and when I lied on the bed it was akin to lying on bricks it was that hard.
I again went to the reception and after much persuasion and threats that I will write to Pullman Head Office was moved to room 607 a twin , with the promise that the third bed will be sent soon. Well a night and a day has passed the third bed hasn't arrived . The front desk is you busy to listen to my request so hence the review
Any Pakistani or any one from sub continent planning to stay here remember to leave your dignity outside as you will be treated like crap , will be lied to and eventually cheated from what you have reserved all at the Holiest place for Muslims.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
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- Also Known As:
- Pullman ZamZam Makkah Mecca