the convenient location which is right in front of King Abdul Aziz gate of Masjidil Haram is marred by the poor service from the front office staff. My room key card doesn't work for several times a day so I kept coming back to the front office to get it fixed. However it seems that they are not trained to handle women properly. I have stood in line and just when I got right in front of the staff, he chose to ignore me and served another Arabic male. I don't know what's the problem because this happens several times. Because of this, I have to ask another male in my group to fix my room key card to the front staff and he was just served well. I've been meaning to ask to the manager, "What is your staff's problem with serving women?".
I've stayed in other hotels in Mecca and Medina and have never been treated as poorly as I was in Grand Zamzam suites. The hotel's service really doesn't reflect the "Grand" name.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. ... more less
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- Also Known As:
- Pullman ZamZam Makkah Mecca