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“Just brilliant alhamdulilah”
5 of 5 bubbles Review of Swissotel Makkah

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Swissotel Makkah
Ranked #11 of 343 Hotels in Mecca
St Albans
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Just brilliant alhamdulilah”
Reviewed May 11, 2014

I spent a week at this hotel when I visited for Umrah (17/4) and Alhamdulilah from start to finish it was brilliant! From Jeddah airport its approx 45 mins away but be prepared for a very un-organised/long wait to get through immigration, 4 hours!

When we arrived the check in was quick and easy, we had a small problem that I was given a twin room (with a view of a wall!) and was told to put the beds together but after calling and speaking with Md Bayoumi (General Manager) who was very understanding he promised to change the room (floor 14 I think room 33) the next day. True to his word the room was changed and Alhamdulilah my room was overlooking the Haram Sharrif- truly blessed! The room itself was lovely and spacious, the only disappointing bit was the bathroom was a cramped but that's just me nit picking. The hotel itself was less than 2 mins walk to the Haraam Sharrif and is perfectly placed! Anyone with kids or elderly parents who don't want to have to travel too far and want to be able to pop back to their room when needed its ideal. Equally you are close to all the restaurants and shopping facilities which I know its not what its about but nonetheless is useful.

In terms of staff at the hotel I found everyone helpful but I need to especially mention our room service personnel Brother Md Ismail Hannan who was brilliant, he was always helpful and most of all was happy and talkative and Alhamdulilah so knowledgeable about Islam when I asked him questions. I pray Allah swt looks after this brother and if anyone from the hotel responds to this then please pass on my salaams to the brother.

In terms of the facilities they were great, the breakfast room was lovely and well equipped as everyone else has written. The hotel is connected to the mall which includes lots of restaurants and leads to the Haraam Sharrif too.

I also said I would mention Brother Walid who took us on Ziyarat (also does transportation between Makkah and Madinah) to all the main places in his GMC. His English is perfect as he has travelled well and is a great character- his number is 0532220423. I paid 200 Riyal for just the two of us- maybe not the cheapest but having someone speaking perfect English and his character was well worth it.

I will iA return to Makkah again one day soon and will definitely be happy to visit this hotelagain.

I hope this helps and anyone who reads this/visits Makkah please make dua for me/my wife and the Ummah.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riaz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, May 12, 2014
Dear Riaz,
Greeting from Makkah!
What a wonderful detailed review ! And what a wonderful words! We are so happy that our staff helped you and made your stay brilliant. Thank you for choosing to stay with us during your recent visit to the Holy City and for reviewing our hotel in the Trip Advisor site. We and all of our staff shall be looking forward to welcome you again in swissotel Makkah!
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
1 review
Reviewed May 9, 2014

Good experience rooms were good, receptionist was good, had a wide selection of food items hence had couple of issues such as the room AC, the quality of the food and others which I have listed earlier.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Asem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, May 12, 2014
Dear Asem,
Greeting from Makkah!
Thank you for your wonderful comments! We love to hear when our guests enjoy their stay! We are so happy you liked the rooms and breakfast. We look forward to seeing you again soon!
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed May 9, 2014

Lift to upper floors -43 and above had to wait a long time
Journey down to reception most of the time had to take 2 lifts!!
They don't greet you at the entrance and no one attended to carry bags. Had to carry on my own.


  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Syed Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, May 12, 2014
Dear Seyd,
Greeting from Makkah!
Thank you for letting us know about your experience. We are extremely saddened to see that you did not have a positive stay with us. We’ take all guest comments seriously and would work to resolve issues highlighted by your good self
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 9, 2014 via mobile

Excellent location. Modern rooms with great views. Service and friendliness of staff is good. Everyone is very helpful especially Muhammed Rizan who prepared and maintained our rooms 2434 &35.
The food was diverse and well prepared as well as facilities which all worked. High levels of maintenance and cleanliness.

Stayed May 2014, traveled with family
Helpful?
Thank Yusuf L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 8, 2014 via mobile

I took 4 rooms for me & my family in 6th floor(6,7,8,9) all the rooms are very good very good hk staff polite,helpfull,attitude & behavior he giving very good hospitality service everyday restaurant also very good thanks for all the staff especially hk 6th floor room boy mr.shanu abdul jabbar & supervisor mr.abdul jabbar

Stayed April 2014, traveled with family
Helpful?
Thank sds00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, May 12, 2014
Dear sds,
Greeting from Makkah!
Thank you for your wonderful comments! We love to hear when our guests enjoy their stay! We are so happy you liked the rooms and the staff were really helpful. We look forward to seeing you again soon!
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed May 7, 2014

Spent a week here. Staff are friendly and accommodating. Room was pleasant and having an expresso machine a good bonus. A relative of min was unwell and not able to go down for breakfast so they sent it upstairs to the room (many thanks to Restaurant Manager Abdulmajeed and Supervisor Shakeer). Our regular room cleaner Amjad Haidre very polite and good worker ad well.
All in all, pleasant and stress free stay. Been here twice now and no second thoughts about having to come back here.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank F H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, May 12, 2014
Dear FH,
Greeting from Makkah!
Thank you for your lovely review and for choosing Swissotel Makkah TWICE!. we are glad that you liked our rooms and you found our staff friendly. We shall be looking forward to welcome you again in the holy city.
Many Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 6, 2014

Very nice hotel within a ten minute walk to the holy shrine. Rooms are small though but the nespresso machine makes up for that!
Breakfast is amazing and the staff are on the whole friendly and attentive. Would definitely stay here again!

However If booking soon ask for a room at the front as building work at the back means sleep is a luxury. As we had gone to prey it wasn't really an issue.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AFNaji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Makkah

Property: Swissotel Makkah
Address: Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Family Hotel in Mecca
#11 Best Value Hotel in Mecca
#11 Luxury Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Makkah 5*
Number of rooms: 1487
Official Description (provided by the hotel):
Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more   less 
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Also Known As:
Swissotel Makkah Mecca

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