We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“fantastic stay” 5 of 5 bubbles
Review of Swissotel Makkah

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Swissotel Makkah
Ranked #11 of 337 Hotels in Mecca
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“fantastic stay”
5 of 5 bubbles Reviewed April 19, 2014

fantastic service, absolutely unavailable breakfast choice. i am disabled and needed a chair for tawaf and umrah,immediately receptionist had one for me free of charge, room was cleaned regularly. the view from the window of haram sharif was so unbelievale. thank you to all the staff at swissotel for a pleasurable stay. definitely recommend and will inshallah return again,

Room Tip: if u can select the haram view
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Parveenrani786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,537 reviews from our community

Traveler rating
    752
    403
    186
    67
    129
See reviews for
974
237
71
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 18, 2014 via mobile

Hai
First I would like thank the receptionist who upgraded our room haram view what ever reason it may be
$ In the case of room
it was excellent
comfortable bed
but pillow is very poor I felt very bad and I thaught its better not to have pillow because the effects will be same
Bathroom were modern type
$ Food
very well attractively arraged but taste was only just good
$ staffes
very very friendly staff one Bangladesh man I met he was nice guy I forgot his name I think something like jahirudheen any well talked and your word inspired me to as indian try to learn Hindi as its a language of your nation as well tryed to learn my mother tongue language malayalam (sughano,sughanu) felt very happy
$ security
super I was just enjoying your security because when ever I go out for prayer,purchase and come they will ask swissotel and key 2 times they asked later on I started to show the key before I reached.
notice:security you are providing I said here about only that and I love your this security checking also

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 4dapeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed April 18, 2014

good hotel.except they did not have a bath in my room,and as i was travelling with young children,that was vital.
also,we arrived there early but they would not check us in because we were there earlier than four o'clock.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Rabah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 17, 2014

Everything was oustanding really. And i urge everyone family friends to try this excellent hotel and you will be surprise with every single kind of hotel facilities The housekeeping staff Jamael Abdullah was very friendly even remembered our names which made us fell very special clean our rooms so nice always smile. Very enternaining staff. The complex is opposite to the main gate.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ifrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tripoli, Lebanon
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 16, 2014

Positive sides: the location, the hotel is so close to haram, less than 5 minute walk. It has an access through the mall abraj el beit which can avoid walking at the road under the sun. (In the last floor of the mall abraj el beit there is a restaurant and a court food that serve a large selection of food and beverage). The buffet breakfast is rich with a wide selection of food especially the Arab food. Complimentary bottle of mineral water every day in room. Availability of rooms with connected door for family. Friendly and helpful staff (special thanks to Haroun at the concierge who help us to find a taxi to Jeddah airport and he provide us a gallon of Zamzam water.
Negative sides: the bathroom is too small. Some finishing in the hotel especially in the bathroom is bad and does not fit in with a five star hotel. When we arrived at four o'clock one of the two rooms that we booked wasn't ready. When we left the room to pray Asser at the haram, we finded that all elevators were break down so we wait about 30 minutes in the room before they repair the breakdown. The room that we booked was supposed to be with haram view however the view that we got was too disappointing. (Look at the photo uploaded below).

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fatima791980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, April 28, 2014
Hi Fatima,
Greeting from Makkah!
Thank you for taking to review our hotel and we are glad that you found our location close to al Haram and our Breakfast buffet rich. We are sorry that you faced some issues with the elevators . we hope you give us a second chance in your next visit to the holy city of Makkah Al Mukarmah.
best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City
1 review
5 of 5 bubbles Reviewed April 16, 2014

room is beautiful and internet is very fast and tv contain many sport Chanel .lobby is big and comfort . Location is the best and near to mall . Staff is good .check in and check out is fast . Thanks.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Ahmad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, April 20, 2014
Dear Ahmad,
Greeting from Makkah!
Thank you for you lovely post and taking the time to review your stay at Swissotel Makkah. We shall be looking forward to welcome you again in the holy city of Makkah Al Mukarmah.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamabad
1 review
4 of 5 bubbles Reviewed April 15, 2014

It was one of the great experience which I had in my live while staying at the facility at Mecca. It is located at the best location and has very pleasing staff. The cleanliness of the outfit including the rooms is good, besides very nice breakfast.

  • Stayed April 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Muhammad Pervai... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samah Z, Social Media Manager at Swissotel Makkah, responded to this review, April 20, 2014
Dear Muhamed,
Greeting from Makkah!
Thank you for you lovely comment and taking the time to review our hotel. We happy that we were a part of your amazing experience and our staff were able to please you. We shall be looking forward to welcome you again in the holy city.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Mecca hotels
0.2 mi away
Makkah Hilton Towers
Makkah Hilton Towers
#6 of 337 in Mecca
4.5 of 5 bubbles 970 reviews
0.1 mi away
Makkah Clock Royal Tower, A Fairmont Hotel
0.1 mi away
ZamZam Pullman Makkah
ZamZam Pullman Makkah
#9 of 337 in Mecca
4.0 of 5 bubbles 811 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Movenpick Hotel & Residences Hajar Tower Makkah
0.3 mi away
Conrad Makkah
Conrad Makkah
#1 of 337 in Mecca
5.0 of 5 bubbles 250 reviews
0.2 mi away
Makkah Hilton Hotel
Makkah Hilton Hotel
#5 of 337 in Mecca
4.5 of 5 bubbles 782 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Makkah? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Makkah

Property: Swissotel Makkah
Address: Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Family Hotel in Mecca
#11 Luxury Hotel in Mecca
#15 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Makkah 5*
Number of rooms: 1487
Official Description (provided by the hotel):
Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline and Fairmont Hotels so you can book your Swissotel Makkah reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Makkah Mecca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing