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Reviews (124)
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Reviewed February 6, 2012

The hotel is located about 1700m from Al-Masjid Al-Haram but has free shuttle buses to transport visitors between the hotel and Al-Masjid Al-Haram approximately every five to ten minutes 24hrs a day.

Although it is categorized as a 5 stars hotel, it does not even reach a 4 star rank.
I went with my family and friends for Omrah trip and as we arrived around 8 pm we had to carry our bags into the hotel since no one came to carry them for us.

The check in was smooth and easy and our room was at the 6th floor. Room was spacious and clean with soft beds and white sheets. but it has a small window that is facing a big building.
Breakfast was fine, not much varieties but was not bad.

Free wireless internet was available at the lobby. Although there was a small welcome note indicating the presence of free cable internet at the room, it was not available, they claimed it was broken down.

Room service was terrible, we had to call them several times every day to clean room or change towels.
Other than that, and as for an overall review, it is not bad and I recommend it.

  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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2  Thank sugarcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be
meet upon arrival. On behalf of Umm Al Qura management we thanked for appreciating our services. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2012

Although the hotel is categorized by the Saudi tourist authority as a five star Hotel, it is not really at that standard, I would give it 3 - 4 stars.
Despite that one of our twoo booked rooms was not ready when we arrived at 17:00, Check in was smooth, and the 3 level underground parking is a blessing, especially considering the parking rushin Makkah. Bus shuttle is arranged to an from the Grand mosque. But the trafic make it a bit unpleasant, especially during rush seasons.
The occupants of our neighboring room put their waist just next to our door in a plastic bag, where dirty diapers could be seen, when we came back after more then three hours the waist was still there.
With a bit of patience the stay was considered ok, but don't expect 5 star service!

  • Stayed: January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Gass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be
meet upon arrival. On behalf of Umm Al Qura management we thanked for appreciating our services. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2012

Hotel check in was smooth, rooms had cotton sheets. We were a family of six from California and I would put this hotel on par with a Marriott. Breakfast was good, but not over the top in the way of choices. They gave us a late check out of two pm with no extra fees. Rooms were a bit dark would really be my only complaint. We used the shuttle to the Kaaba and it was timely and orderly. Not in a shopping district so spending time outside on the streets is not really an option. Really a nice hotel overall. Oh, and it has a tight, but sufficient underground parking.

  • Stayed: December 2011
    • Value
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5  Thank Travel-World101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
a_nashat, General Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded December 27, 2014

Thank you for your kind feedback and We are looking forward to welcome you in Makarim Umm AlQura Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2011

Travelled to Mecca from Riyadh in a business trip. The stay was for one night. The hotel is not so far from the Holy mosque (Almasjid Al-haram) with easy drive/walk. The room was very clean and well furnished. The restaurant also was nice. The breakfast menu was serving regular arabic breakfast-food. The price compared to the quality and vicinity is very good.

  • Stayed: December 2011, traveled on business
    • Value
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Thank Granddream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
a_nashat, General Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded December 27, 2014

Thank you for your kind feedback and We are looking forward to welcome you in Makarim Umm AlQura Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2011

Its my second time there..
Quick check in at midnight..
Yes its far from haram but there s shuttle 24 hours two ways to haram
The breakfast open buffet is not bad (Foul, egg, cheeses, labna, lanchon, corn flacks, jam, butter, salad, olive, juice, tea, cakes, croissant,..
Rooms are clean, big enough for 3 adults and infant and beds are comfortable..
Room service good and fast
I'll go there next time!

  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank AMYsalah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be
meet upon arrival. On behalf of Umm Al Qura management we thanked for appreciating our services. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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