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Reviews (124)
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Reviewed January 20, 2012

Although the hotel is categorized by the Saudi tourist authority as a five star Hotel, it is not really at that standard, I would give it 3 - 4 stars.
Despite that one of our twoo booked rooms was not ready when we arrived at 17:00, Check in was smooth, and the 3 level underground parking is a blessing, especially considering the parking rushin Makkah. Bus shuttle is arranged to an from the Grand mosque. But the trafic make it a bit unpleasant, especially during rush seasons.
The occupants of our neighboring room put their waist just next to our door in a plastic bag, where dirty diapers could be seen, when we came back after more then three hours the waist was still there.
With a bit of patience the stay was considered ok, but don't expect 5 star service!

  • Stayed: January 2012
    • Value
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    • Service
1  Thank Gass1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be
meet upon arrival. On behalf of Umm Al Qura management we thanked for appreciating our services. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2012

Hotel check in was smooth, rooms had cotton sheets. We were a family of six from California and I would put this hotel on par with a Marriott. Breakfast was good, but not over the top in the way of choices. They gave us a late check out of two pm with no extra fees. Rooms were a bit dark would really be my only complaint. We used the shuttle to the Kaaba and it was timely and orderly. Not in a shopping district so spending time outside on the streets is not really an option. Really a nice hotel overall. Oh, and it has a tight, but sufficient underground parking.

  • Stayed: December 2011
    • Value
    • Location
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5  Thank Travel-World101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
a_nashat, General Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded December 27, 2014

Thank you for your kind feedback and We are looking forward to welcome you in Makarim Umm AlQura Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2011

Travelled to Mecca from Riyadh in a business trip. The stay was for one night. The hotel is not so far from the Holy mosque (Almasjid Al-haram) with easy drive/walk. The room was very clean and well furnished. The restaurant also was nice. The breakfast menu was serving regular arabic breakfast-food. The price compared to the quality and vicinity is very good.

  • Stayed: December 2011, traveled on business
    • Value
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Thank Granddream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
a_nashat, General Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded December 27, 2014

Thank you for your kind feedback and We are looking forward to welcome you in Makarim Umm AlQura Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2011

Its my second time there..
Quick check in at midnight..
Yes its far from haram but there s shuttle 24 hours two ways to haram
The breakfast open buffet is not bad (Foul, egg, cheeses, labna, lanchon, corn flacks, jam, butter, salad, olive, juice, tea, cakes, croissant,..
Rooms are clean, big enough for 3 adults and infant and beds are comfortable..
Room service good and fast
I'll go there next time!

  • Stayed: December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank AMYsalah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be
meet upon arrival. On behalf of Umm Al Qura management we thanked for appreciating our services. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2011

My Family and I went for Omra during the Holy month of Ramadan, one of the HIGHEST season in the area. Waiting for 20 minutes to check-in in the hotel was something we expected but did not appreciate since the receptionist were very slow, the manager had to come help them out and speed up the process. The room was beautiful, neat and tidy. The 2 extra beds were as comfortable as beds. They room is initially a 2-bedroom so the bathroom was equipped in that way, when we asked for extra towels, it took them 2 hours and 3 reminder calls; also expected during the high season but they should have made them available at the time we checked-in. The Buses are available from hotel to Haram and back on prayer times since the hotel is far from Haram

What we really did not like is the Iftar and Shoor prices. These basic meals during the holy month are not offered by the hotel and you will have to pay for them separately. They were extremely expensive and obviously taking advantage of the fact that no one have the energy to even look for a restaurant after Omra. We payed for these 2 only as much as 1/3 of the room price; which is not acceptable.

There is a Mecca-related gift shop which for us was perfect and similar to market prices.

Room Tip: Early booking
  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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5  Thank arz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MakaremHotels, Front Office Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded March 10, 2016

Greetings from Makarem Umm AlQura Hotel,
Thank you very much for taking the time to review our property.
Your input, and the feedback is vitally important to us and we always want guest expectations to be meet upon arrival. we have noted your comment and we make sure to work towards improvement, On behalf of Umm Al Qura management wewe apologize for the inconvenience caused. In future we make sure to provide you our best of services at all times.
Remarkable hospitality service are Umm Al Qura Hotel top priorities.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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