The hotel is located about 1700m from Al-Masjid Al-Haram but has free shuttle buses to transport visitors between the hotel and Al-Masjid Al-Haram approximately every five to ten minutes 24hrs a day.
Although it is categorized as a 5 stars hotel, it does not even reach a 4 star rank.
I went with my family and friends for Omrah trip and as we arrived around 8 pm we had to carry our bags into the hotel since no one came to carry them for us.
The check in was smooth and easy and our room was at the 6th floor. Room was spacious and clean with soft beds and white sheets. but it has a small window that is facing a big building.
Breakfast was fine, not much varieties but was not bad.
Free wireless internet was available at the lobby. Although there was a small welcome note indicating the presence of free cable internet at the room, it was not available, they claimed it was broken down.
Room service was terrible, we had to call them several times every day to clean room or change towels.
Other than that, and as for an overall review, it is not bad and I recommend it.More
- Free Wifi
- Breakfast included