I just arrived home from a weekend in Makkah at the Fairmont hotel. I have never in my life encountered such rude disrespectful staff. We had been planning this weekend to Makkah for a while and had been looking forward to a peaceful spiritual couple of days - little did we know it would turn to the weekend from hell! The service was slow and terrible and the staff were incompetent, extremely rude and inconsiderate, to the extent of profanity!!! Bearing in mind that this is a low season in Makkah! I wonder how they handle busier times of the year! I have literally never felt this offended in my life and have decided to submit an official complaint to the Saudi Tourism Authority. This hotel is a disgrace to the Fairmont name and most definitely not worth the 5 stars they claim to hold.
- Official Description (provided by the hotel):
- Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more less
- Reservation Options:
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- Also Known As:
- Makkah Clock Royal Tower, A Fairmont Hotel Mecca