Unbeatable location and prestige. Excellent standard of room but little niggles to be improved such as flooding bathrooms but it was a luxurious room and bathroom compared to many hotels I have visited.
They could do with keeping all five lifts working as opposed to 3 and 2 always out of order at such busy times.
Poor customer service and impersonal service. With one day of our stay left our room had a problem with the air con which meant it smelt like a sewer. On request for another room the request for a haram view for our last night (which most of the other guests in our group had), we were curtly informed they were only available to those that were already booked in them althoughj there were rooms available. Very curt and not the kind of response expected.
Location is great but in peak times people start sitting for prayer right outside the mall which does make it difficult to get through to haram if not well before salah times.
- Official Description (provided by the hotel):
- Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more less
- Reservation Options:
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- Also Known As:
- Makkah Clock Royal Tower, A Fairmont Hotel Mecca