I went to this hotel after i have heared about such a wonderful hotel in makkah to the extent that many sites categorizes this hotel as a 7 stars hotel !!! (i really wondered).
I went there for Umrah during the feast days and i really was expecting an exceptional experience.
From the first moment we entered the hotel entrance , we felt the luxury of buildings and decorations starting from elevators ,furniture and passing through the walls, floors and ceilings ,flowers are everywhere and colours are perfectly selected.
This is the most considering point as this hotel has a perfect location directly facing King Abdulaziz gate as one of Abraj Al Bait complex with its direct access to Al-Masjid Al-Haram.so it is an ideal location especially for our old parents.
We have to wait for more than 15 minutes till we reached the recptionist who was an asian man not good in english at all !!
We had a City view room, well furnished,clean and i really enjoyed it. you have to select a higher floor rooms as u can to enjoy the view. Kaaba view rooms are amazing
Room service is very good and rapidly responding.
I couldnt imagine ... this is the first time of my life in a 5 star hotel that many times i tried to call the reception from my room yet NO BODY ANSWER ?!!!!!
VERY RUDE STAFF NOT PROFFESIONAL AT ALL.
I had 2 very bad experiences; the first: when i tried to have my lunch in the main resturant. when i entered the resturant a man standing told me roughly that i have to pay 185 SR for my lunch, i answered no problem and i gave him my room no. As i have just sitdown to eat the waiter get me the receipt !!! . i tried to sign it but he told me that it is not allowed !!!, i told him i will pay after i eat he told me its not possible?!!!!.. i got angry and i called the resturant manager he was very cold person and he said ok no problem and he will send with me someone as soon as i finished to pay him!!! .. i called the night duty manager, i told him i wonna make a complaint , THEY ARE TREATING ME AS IF I AM A THEIF !!, he said : am so sorry sir , no more actions were taken !!!!
The second: when i am about to take my breakfast and i told the waiter to prepare a table for me, beleive it or not he didnt changed the towels except when i insisted !!!
I enjoyed the bread soooo much yet the quality of food was good but not superb
Jacuzzi has cold water and tthe massage towels were dirty !!!!
Smooth. a saudi receptionist there was kind
A very bad hotel service , not even a 3 stars hotel standards, i will never tried it again
If you dreaming of a 7 star experience you can try Raffels Makkah Palace and if you are searching an excellent 5 star hotel with better price you can try Al Marwa Rihanna by Rotana.
- Official Description (provided by the hotel):
- Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more less
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- Also Known As:
- Makkah Clock Royal Tower, A Fairmont Hotel Mecca