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“A disappointing experince for a supposed 7 stars hotel !!”

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Makkah Clock Royal Tower, A Fairmont Hotel
Ranked #15 of 378 Hotels in Mecca
Reviewed August 28, 2012

I went to this hotel after i have heared about such a wonderful hotel in makkah to the extent that many sites categorizes this hotel as a 7 stars hotel !!! (i really wondered).
I went there for Umrah during the feast days and i really was expecting an exceptional experience.
From the first moment we entered the hotel entrance , we felt the luxury of buildings and decorations starting from elevators ,furniture and passing through the walls, floors and ceilings ,flowers are everywhere and colours are perfectly selected.

Loctation:
This is the most considering point as this hotel has a perfect location directly facing King Abdulaziz gate as one of Abraj Al Bait complex with its direct access to Al-Masjid Al-Haram.so it is an ideal location especially for our old parents.

Check in:
We have to wait for more than 15 minutes till we reached the recptionist who was an asian man not good in english at all !!

Room:
We had a City view room, well furnished,clean and i really enjoyed it. you have to select a higher floor rooms as u can to enjoy the view. Kaaba view rooms are amazing
Room service is very good and rapidly responding.
I couldnt imagine ... this is the first time of my life in a 5 star hotel that many times i tried to call the reception from my room yet NO BODY ANSWER ?!!!!!

Resturant:
VERY RUDE STAFF NOT PROFFESIONAL AT ALL.
I had 2 very bad experiences; the first: when i tried to have my lunch in the main resturant. when i entered the resturant a man standing told me roughly that i have to pay 185 SR for my lunch, i answered no problem and i gave him my room no. As i have just sitdown to eat the waiter get me the receipt !!! . i tried to sign it but he told me that it is not allowed !!!, i told him i will pay after i eat he told me its not possible?!!!!.. i got angry and i called the resturant manager he was very cold person and he said ok no problem and he will send with me someone as soon as i finished to pay him!!! .. i called the night duty manager, i told him i wonna make a complaint , THEY ARE TREATING ME AS IF I AM A THEIF !!, he said : am so sorry sir , no more actions were taken !!!!
The second: when i am about to take my breakfast and i told the waiter to prepare a table for me, beleive it or not he didnt changed the towels except when i insisted !!!

Food:
I enjoyed the bread soooo much yet the quality of food was good but not superb

Spa:
Jacuzzi has cold water and tthe massage towels were dirty !!!!

Check out:
Smooth. a saudi receptionist there was kind

Overall experience:
A very bad hotel service , not even a 3 stars hotel standards, i will never tried it again
If you dreaming of a 7 star experience you can try Raffels Makkah Palace and if you are searching an excellent 5 star hotel with better price you can try Al Marwa Rihanna by Rotana.

Room Tip: you have to select a higher floor rooms as u can to enjoy the view. Kaaba view rooms are amazing
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  • Stayed: August 2012, traveled with friends
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8  Thank Dr-Bassim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this reviewResponded September 6, 2012

Thank you for posting your review. Please accept our sincerest apologies if we didn’t meet your expectations. We work hard to maintain an excellent reputation and we take complaints very seriously. As a first step, we have relayed your comments about check-in to our Front-of-Office Manager directly who will be following up with our colleagues. We are also currently undergoing further team expansion and training to help expedite check-in and checkout and to accommodate for as many different language preferences as possible. Lastly, we are very proud of our world renowned signature Fairmont service, but clearly we were not performing to our usual level in the restaurant – and for that we apologize. We have discussed this incident in detail with our Food and Beverage Director who will be exploring this further to avoid a repeat. As a general policy, guests can charge their meals to their rooms. Please do contact me directly at socialmediamakkah@fairmont.com if you would like to share any more details about this incident or if you would like me to update you with any progress. We hope that you don’t take this lapse of service as a reflection of our true standard at the hotel, and please let us know if you intend on visiting the Holy City again soon so that we can ensure you stay is as pleasant as possible. Thank you.

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1,275 - 1,281 of 2,141 reviews

Reviewed August 25, 2012

its not that close as dar al tawhid , but its close also but u have to walk inside the mall to get to it, stuff are more than friendly and helpful to all ppl and more to old ppl ,food is gd and fresh ,lobby and rooms are luxury and modern more than others macca hotels

  • Stayed: July 2012, traveled with family
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3  Thank mmmm002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

usually i never found any chain in makkah as same they are somewhere else e.g movenpick or le meridian in Dubai is something else and in makkah it is else. brand in somewhere else is different and in makkah it is different . but first time in makkah i found tow things
#1 truly five star
#2 same as fairmont out side makkah say fairmont Dubai. the Bed /room/shower/amenities everything was beyond my expectation in makkah .

Amazing room and bed comfort and more shocking that amenities was same as all other fairmont . by default from next time this hotel will be my first choice in makkah inshallah.

  • Stayed: August 2012, traveled with family
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3  Thank AMMAR971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this reviewResponded August 27, 2012

Thank you for taking the time to post your review! We are so happy that you enjoyed your stay and that you felt Makkah Clock Royal Tower, A Fairmont Hotel stayed true to the Fairmont signature service and standards. We look forward to welcoming you again soon!

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Reviewed August 4, 2012

After asking many people , we were able to locate the reception ,and of course waited so much for elevators.Check in was smooth , very nice receptionist checked us in , we got a good room, space wise it is good,has desk,water for 2 pax,fruit platter , large safe box you can you 15 inch laptop in,good bathroom amenities,Tv channels are somehow boring maybe coz of destination,the bed linen is fine but somehow annoying because it locked in a way that you have to pull it all before sleeping and this spoils the bed sheet on the mattress , ac is freezing although i put it on 24 but useless , taxis are really expensive if you take them through the bellmen , just walk a small distance ahead and you can find a taxi for 1/3 of what is asked in front of the hotel.
Corridor carpet seems to be needing carpet shampoo and the elevators without AC!
One remarkable guy Slamin from Housekeeping , he is great.

  • Stayed: August 2012, traveled with friends
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1  Thank Shafik A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

one of the best hotel in holy city of Makkah, very near to haram sharif, only few minutes distance. Hotel staff, facilities and food quality are excellent. Rooms are very well decorated and comfortable.

Room Tip: rooms on corner have good city view.
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  • Stayed: July 2012, traveled with family
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5  Thank Khursheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

come to luxury hotel to eat outstanding food, to sleep,and to be near Al Haram , I book a 5 nights in suite at fairmont Gold everything was perfect luxury and outstanding.
staff was very helpful especially Mr. sherif tollba

Room Tip: if you can book at fairmont gold (gold flour) , totally different
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  • Stayed: July 2012, traveled with family
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3  Thank Yahiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siwar B, Social Media Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this reviewResponded August 6, 2012

Dear Sir/Madam,
Thank you for taking the time write your wonderful review! We are very happy to hear that you enjoyed your stay at Fairmont Gold and that our service and suite met your expectations. We have passed along your remarks to the team and Mr. Tolba and we look forward to welcoming you back in the future!

Best Regards, The Makkah Clock Royal Tower Team.

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Reviewed July 21, 2012

Pernah menginap di hotel ini . sangat bagus! Really really Awesomeee !

  • Stayed: July 2012, traveled with family
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6  Thank dlanisthi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Mecca
#5 Family Hotel in Mecca
#15 Luxury Hotel in Mecca
#24 Best Value Hotel in Mecca
Price Range: $150 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Official Description (provided by the hotel):
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 
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Makkah Clock Royal Tower, A Fairmont Hotel Mecca

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