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“excellent location. service needs improvement big time! !!”

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Al Marwa Rayhaan by Rotana-Makkah
Ranked #11 of 346 Hotels in Mecca
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“excellent location. service needs improvement big time! !!”
Reviewed March 28, 2014

stayed here with wife and kids for a couple nights on 25mar in a premium room. Beds and linen are of excellent quality. toilets are ok size and has shower only no bath tub.
housekeeping staff only changed linen and replaced towels everyday. we loved the breakfast, very good quality and serves truly international menu. only bad experience we had when we asked for an extra blanket it took more than 1 hr and after several calls. overall highly recommended hotel

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank syedm4h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 2, 2014
Dear Valued Guest,

Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. .
We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.

Sincerely,

Bassam Khanfar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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598 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
Minneapolis, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2014

I've booked this hotel for tomorrow and will hope I don't have some of the negative experiences listed below. I'll try and meet with almarwarayhaan50, the resident manager, and see how it all goes and update this post accordingly. I will grab some photos of the rooms as well.

Stayed February 2014, traveled with family
Helpful?
1 Thank Figment K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 24, 2014

Just returned from my Umrah stayed at this hotel for 5 nights , the location is very close to the Masjid Al Haram only few walking steps , down the hotel there is a huge shopping mall with so many shops , super market , food court and pharmacies

the hotel is clean but the carpets in the rooms is noticeably stained , bottles of water are offered every day by the room service breakfast is the biggest plus of this hotel it's repetitive but have so many choices .

i hade a very good time and enjoyed the place

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank The-Queen-of-Egypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, February 25, 2014
Dear Valued Guest,

Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. .
We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.

Sincerely,

Bassam Khanfar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chappaqua, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2014

We arrived on Feb 20th from Medina.Checked into room 710-found flies in the room,feces on the commode and a major flood in the bathroom.The housekeeper on our floor was totally disinterested in our complaints.We went down to the lobby and made it very clear that we will not put up with this.We went off for prayers and when we came back- manager Osama had moved us to a new room which was really nice except the phones did not work-we had an amazing view of Kaaba.We were scheduled to be picked up at midnight Saturday 22nd by our travel company provided limo which we had already paid for in New York city.However this jerk decides not to show up-we were panicking.Brother Faisal was an angel at the front desk.He let me use his cellphone and called around himself-e even came down at 2 AM because building security would not let the driver in.I cannot thank him enough- he is really caring and refused money to pay for all his calls-he was selfless- I congratulate the hotel on hiring him and thank him from the bottom of my heart- Dr Salim Contractor ,New York

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SALIM C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nidal A, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, March 5, 2014
Dear Mr. Salim
Thank you for your recent correspondence regarding Al Marwa Al Rayhann Makkah by Rotana, We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Our Hotel a leader in excellence.
Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,
Nidal M, Alayan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 17, 2014 via mobile

Beautifully and newly decorated. The price is good and the location to Haram is magnificient.

Centrally located in marwa tower, one of the towers in Abraj Albait.

Not too crowded and therefore is convinient and exclusive. The family suite with haram view is spacious and comfortable

Stayed February 2014
Helpful?
Thank Mergaspura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, February 18, 2014
Dear Mergaspura,

Thank you for sharing your valuable feedback of your stay at Al Marwa Rayhaan Rotana - Makkah. I was pleased to learn you enjoyed your stay with us.
More importantly, the positive comments mentioned about our excellent location and Renovated rooms, will definitely be shared with our colleagues.
Once again, we acknowledge your feedback and we look forward to welcome you again on your next visit!

Regards

Bassam Khanfar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 15, 2014

Good Points:
- It is near to Haram and easy access to the hotel
- Food court & Barber is in the same tower
- Room was clean & spacious & Partial view of Haram

Not Satisfied:
- Breakfast is very limited and shortage of crockery
- Bathroom is small & old design

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anser_Khan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, February 18, 2014
Dear Mr. Khan,

Thank you very much for posting this review and sharing your feedback regarding your recent experience at Al Marwa Rayhaan Rotana - Makkah.
Your constructive feedback related to breakfast and Crockery’s is much appreciated, we have taken it on board, and were shared with the concerned department head for immediate action.
We certainly look forward to welcoming you back to Al Marwa Rayhaan Rotana - Makkah. Once again.
Regards,

Bassam Khanfar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 15, 2014 via mobile

We went for Umrah and had a chance to stay in this hotel overall a good experience but due to a lot of crowd for Umrah the hotel was Already full. Nice helping staff though little late to clean up the rooms .Breakfast was awesome,but the Premium rooms which I think are recently renovated have very small shower cabins which are quite uncomfortable and we tried to change the rooms but the ones available had same shower cabins in the Bathroom.The only good advantage was every place is easily accessible from this hotel you get down and there you are in The Haram Sharif .Upper floor rooms are recommendable specially Kaaba view ones.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Resident Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, February 18, 2014
Dear Valued Guest,

Thank you for choosing to stay at Al Marwa Rayhaan Makkah by Rotana. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. .
We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments.

Sincerely,
Bassam Khanfar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Property: Al Marwa Rayhaan by Rotana-Makkah
Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Mecca
#22 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Official Description (provided by the hotel):
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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