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“Very convenient and pleasant”

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Al Marwa Rayhaan by Rotana-Makkah
Ranked #13 of 372 Hotels in Mecca
Certificate of Excellence
Reviewed February 6, 2013 via mobile

We stayed for four night. Last time I stayed after Haj we had a classic room. This time we had a premium room which gave us a small exta room with a big table and a place to spread out the sit cases. Also a nice coffee-tea service tray on the table. The price difference is 50sr so worth the extra.

  • Stayed: January 2013
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2  Thank ajww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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445 - 451 of 815 reviews

Reviewed February 4, 2013

a hastle free,welcoming check in by smiling abdullaha were in the luggage was delicately handled by asif and a welcome drink personely looked by food and beverages manager mr bilal.room as if by the side of kabba,clean, decorative,beautifully furnished,calm and cozzy,round the clock house keeping with multi cuisine brekfast , lunch and dinner served by well behaved and smiling waiters managed by mr aiman.want to stay again and again insha allaha.thank you everybody

  • Stayed: January 2013
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2  Thank aliasif4277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2013

I stayed in this hotel last week after I performed my Omrra at Makkah, I should say it was a wonderful experience everything was just perfect. although I stayed only for two nights now when I am planning for my next Omrra I will stay there ,perfect location the professional staff of the hotel had managed to make an exceptional experience which will always be in my mind, great sense of Hospitality, dedication to Courtesy and genuine attention to Details. even the airport drop off was top class.

Room Tip: take a room with Kaaba view
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  • Stayed: January 2013, traveled as a couple
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5  Thank ahmed298061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded January 22, 2013

Dear Guests,

Warm greetings from Al Marwa Rayhaan Makkah by Rotana!

Thank you for staying with us during your last trip to Makkah – Kingdom of Saudi Arabia.

And thank you very much for taking the time to review our hotel.

Your comments will be shared with all concerned departments.

We very much look forward to welcoming you back to our hotel.


Sincerely,


Mostafa Tantawi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

My reservation was for "City View" for 4 people but they gave me the room with two bed with view to next building concrete wall. The reception staff very rude. It is not five star hotel even you can find better staff in 1 star or in Motels.
no iron in the room.
they advertise fruit basket in the room but nothing provide to us.
It took us couple hour to get an extra bed.
Room was too small for 4 people.
Bathroom was broken / dirty. (toilets are rusty)
Furniture is worn out and old.
It was total waste of money.
I'll never go back to this hotel.

Room Tip: I do not recommend to book this hotel.
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  • Stayed: December 2012, traveled with family
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5  Thank Saeed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2013

I have stayed many hotels and Motels. This Hotel was one of the third class. Please do not book this hotel. you will be wasting your money. The rooms were terrible, third class and staff was rude. the breakfast was disgusting, and the service...rubbish! Bathrooms (rest rooms) were dirty and broken (urine on the bathroom floor). I'll rate this hotel very very bad. It was the worst hotel experience we ever had.

  • Stayed: December 2012, traveled with family
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6  Thank aslambaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded January 18, 2013

Dear Guests,

Thank you for staying with us during your last trip to Makkah - Kingdom of Saudi Arabia.

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana or at any of our Rotana properties.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.

Yours sincerely

Mostafa Tantawi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2013

We were a family of 6 and got 3 rooms. My room got upgraded to the renovated floor due to my Saudi Arabian airlines loyalty program membership and the rest of my party had to do with a non renovated room which was not good at all.

The complimentary breakfast was just average with very little choice.

The location is a killer and you can leave your room AFTER the call to prayer and still make it to the holy mosque on time.

Room Tip: Ask for a room on the renovated floor
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  • Stayed: December 2012, traveled with family
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4  Thank AZKLahore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded January 14, 2013

Dear Guests,

Thank you very much for taking the time to review our hotel.

Your comments will be shared with all concerned departments.

We very much look forward to welcoming you back.


Sincerely,


Mostafa Tantawi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

Rooms look very tired, surprising for such a new hotel. Spare bedding not clean, though primary bedding ok. Bathroom design very poor, one room had a terrible foul smell. Breakfast very average, definitely not 5 star. Location is the only 5 star aspect of this hotel!

Local authorities should act against complacent hoteliers who abuse the privilege granted to them in this sacred location.

  • Stayed: December 2012, traveled with family
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6  Thank TravelTheW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded December 28, 2012

Thank you for staying with us during your last trip to Makkah - Saudi Arabia

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana or at any of our Rotana properties

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Mecca
#27 Best Value Hotel in Mecca
Price Range: $120 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Official Description (provided by the hotel):
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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