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Al Marwa Rayhaan by Rotana-Makkah
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Reviews (970)
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All reviewsexcellent locationfood courtharam viewshaa allaheasy accesshotel is locatedclock towerabdul azizsame buildingspecial thankshajj seasonumrah tripabraj al baitmemorable stayexcellent servicebreakfast buffetdouble room
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Reviewed July 16, 2012

I came with my 8 month old and husband for a weekend umrah trip.

We arrived an hour before check in. My husband tried to check us in early to no avail. However, we noticed that other people were getting checked in (it was mainly women who were standing in line and checking their family in.) My husband asked me to try to check us in as this might be the trick. I went up to the counter and the men behind the counter were trying to get overly friendly in their conversation. Regardless, we got a hotel room within minutes of a WOMAN having to ask.

It doesnt have basic ammenities:

No crib for my infant
No clock to tell the time. You had to go by the adhaan to figure out what time it is.
It has a stove but has no pans.
No Iron
----
I think the only nice thing is the location but thats about it.

Room Tip: Tell the woman to do the check in, but keep the men behind the counter in check.
  • Stayed: July 2012, traveled with family
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2  Thank gulmast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded August 11, 2012

Dear Guest,

Thank you for taking the time to review our hotel.

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2012

We stayed at this hotel for Hajj in October 2011 and it was a great experience. The rooms we're very very nice, pleasant and clean, the best beds I've ever slept on. Room service was to a high standard with no complaints, the hotel staff were helpful and very friendly. And the breakfast had an endless variety to choose from and very tasty too. I would definitely stay here on my next visit to Makkah.

  • Stayed: October 2011, traveled with family
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3  Thank arif l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Dear Guest,

Thank you for your kind words and taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2012

الفندق مقابل الحرم ولكن الكلفة مرتفعة خصوصا بانه لا توجد خدمات اخرى كفندق خمس نجوم.
The hotel is good. Good location opposite to haram but its expensive and no 5 stars facilities are provided.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Easytobook.com
3  Thank Meshaal79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest,

Thank you very much for taking the time to review our hotel

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2012

I had a marvelous stay inAl Marwa Rayhaan by Rotana-Makkah. Wonderful interiors, very good service and some excellent dining too.II am thankfull to all the service staff Especially i was impressed by Mr. Mohammed Yousuf Ahanger in the manner he is showing his hospitable nature to the guests and the quality and type of service he is offering to them is really remarkable .........
he should get a good reward with regard to the way he is working . Thank you!

  • Stayed: May 2012, traveled with family
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1  Thank BilalAhmed304554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded June 16, 2012

Dear Guest,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back at Al Marwa Rayhaan

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

It was a wonderful experience to dwell in Al Marwa Rayhaan .The guest services are excellent and In room dining is outstanding.I thank all the staff for providing me such a great ambiance and care.Mr Bilal In- dining supervisor really is doing wonderful job to satisfy guests in the hotel.A special thanks to him.

Room Tip: Haram view is the best view in the hotel
  • Stayed: April 2012, traveled solo
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2  Thank Rouf Ahmad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this reviewResponded June 16, 2012

Dear Guest,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back at Al Marwa Rayhaan

Yours sincerely

Hany Khorshid

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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