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“Excellent !!!!”

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Al Marwa Rayhaan by Rotana-Makkah
Ranked #12 of 343 Hotels in Mecca
Abu Dhabi, United Arab Emirates
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent !!!!”
Reviewed April 2, 2012

The hotel is one of the best where I have stayed and considering the crowd at the hotel, the services provided by all staff - concierge, reception, housekeeping, restaraunt etc was absolutely fantastic. My wife was dealing with Rizwan of the reservations and he was an absolute gem of a person. All my wife's requirements were met and the room was ready when we arrived around 10pm. All minute details were taken care of by Rizwan - I never met him but just spoke to him. Similarly, the room attendant (Ali) and the Supervisor (Naeem) went out of their way to make our stay at the hotel extremely comfortable. They made sure all necessary conveniences were met if not exceeded ensuring adequate supply of drinking water, clean towels and toilet supplies etc.

The buffet breakfast that was provided was excellent - the spread was far more than what we expected and the service of the restaraunt staff (Tuan, Rizwan and Zahoor - hope I remembered the name correct) was fantastic. Always ensuring that we were comfortably seated and that all needs of the family were met. The view from the restaraunt was excellent - the view of the Haram.

Once again, thanks you Al Marwa Rayhaan for the excellent service provided and for making our Umra a success.

Room Tip: Try for Haram View rooms if possible.
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aisheriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr. Sheriff,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

549 reviews from our community

Traveler rating
    238
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    75
    32
    44
See reviews for
359
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13
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
kuwait
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 23, 2012

Ibooked one king size bed and one twin bed rooms.
Unfortunatly they were in different floors this why I preferede tobe both twin beds but same floor BUT surprisingly one room wasw of 140 cm bed size and the other was 100 cm bed size despite they are the same price
Idid not fight or comment to avoid spoiling my umra but itis teesing and irritating !!
Another point is the restaurant , I can understand not to accept guests after 10.30 ( the closing time) but to drive them out !! Finish your breakfast quickly to close one host said !!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank adel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr. Adel,

Thank you for taking the time to review our hotel

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 22, 2012

The hotel al marwa rayhan is situated just few steps from the holy mosque. i stayed this hotel for four nights in the end of february,2012 with my family. nice hotel, very friendly staffs. the food was great at al al bayt restaurant specialy chicken masala. thanks for mr. hakim whose extra efforts made a memorable stay for us.

Room Tip: choose room kaba view not haram view
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Babar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr. Babar,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2012

I have stayed two nights (one night in room# 834 due to limited availability of Kaaba view and one night in Room 1118)at Al Marwa Rayhaan hotel. Excellent location and Kaaba view. Amazing breakfast buffet, wide variety covering almost all continent, best food in the city in term of taste and variety. special thanks to Mr. Ayman Zaki (Director of Front Desk). i have been so touched with the hospitality given to me by the team during my stay in this hotel and i will come here next Ramadan again ,in Shaa Allah. i also recommend it to all my friends.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank byounis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr Younis,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2012

Although the hotel near AlHaram in Makkah, but to reach the Haram mosque need to use two complicated elevators and then to go cross a very busy mall. The hotel building is not designed as a hotel, its look like an offices building converted to a hotel.
Restaurants and food are good and shopping is easy as the whole hotel is over a male.
The furniture and rooms are less than average five star hotels and not maintained properly. Bathrooms are so small and old with many missing parts.
Communications facilities are good as they use VOIP telephones and WI-FI in the lobby with dissent price.
No hotel shuttle from and to the airport, but there is a car rental company outside the hotel with a very high prices (more than 100$ for 50 minutes airport journey). The staff is good and friendly with lake of experience in holes business.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Faleh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr. Faleh,

Thank you for taking the time to review our hotel

We sincerely regret the inconvenience that it may have caused you and would like to assure you that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Al Marwa Rayhaan by Rotana.

Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2012

The overall hotel is very convinent for families with small children, as many times my wife and myself had to come and go to the Haram. The elevators are also plenty so did not have to wait at salat times.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Amin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
almarwarayhaan50, Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review, April 21, 2012
Dear Mr. Amin,

Thank you very much for taking the time to review our hotel

Your comments will be shared with all concerned departments

We very much look forward to welcoming you back

Yours sincerely,

Hany Khorshid

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Property: Al Marwa Rayhaan by Rotana-Makkah
Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Mecca
#18 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Official Description (provided by the hotel):
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca

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