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“Consistent Movenpick quality and service.”

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Movenpick Hotel & Residences Hajar Tower Makkah
Ranked #8 of 346 Hotels in Mecca
London, United Kingdom
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Consistent Movenpick quality and service.”
Reviewed October 3, 2012

I have stayed in a number of Movenpick hotels around Saudi Arabia and this hotel provides the same consistency of quality and service I got in Jeddah and Medina.
Hotels in Makkah is about location and it doesnt get better than this as this based near the clock tower and leads to gate number 1. As a result, you are paying for a premium price.

Wifi access is avaliable in the lobby and wired access in the room (both free).

Breakfast is very good and would have no issues staying there again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mali81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NThodi, Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, October 6, 2012
Dear Guest,

Warmest greetings from Movenpick Hotel Makkah!

We thank you for your valuable feedback, as it helps keep us inclined towards our commitment in maintaining our hallmark of quality service.

The Mövenpick Hotel & Residences Hajar Tower Makkah forms part of the prestigious Abraj Al Bait complex. The hotel is located directly on the Haram Court, facing the King Abdul Aziz Gate. Movenpick Hotel Makkah enjoys a prime location with magnificent view of the sacred site.

It pleases us to take note that you have enjoyed our buffet breakfast, as we always strive to serve our guests with unique recipes and worldwide cuisines at our Restaurants.

A Wi-fi internet connection is available in the Lobby and in Al Diwan Lounge and a wired connection in all guest rooms, free of charge, were you could keep always connected with your beloved family, friends and business.

We thank you for your patronage & looking forward to the pleasure of continued visits in the near future.

Warm regards
Naseer T. Thodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Spanish first
  • Turkish first
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English first
New York
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 28, 2012

Occasion was the Hajj (Pilgrimage) last year. My wife and I bought a package that included a 5-day stay at the Movenpick Hotel in The Holy Makkah. This hotel is part of the prestigious Abraj Al Bait complex which is a straight shot from The Holy Ka’aba and located directly on The Haram court (Premises of The Holy Ka’aba), facing the King Abdul-Aziz gate and offers the rare view of The Holy Ka’aba through most of the rooms!
Abraj Al Bait complex has a few adjacent hotels and boasts over 20000 rooms! It is known to be owned by the royal family. We got a room on the 27th floor (Lift whisked us up like we were riding on clouds, so smooth and quick) and straight went to the window to see if we had a view of The Holy Ka’aba. We only saw the far end of The Mosque. I went on to take a shower and when I returned my wife, a newly converted Muslim, shouted with happiness and said, “We can see The Ka’aba from here”! I rushed to the window and looked in the direction she was pointing, voila! We really could see The Holy Ka’aba through the bottom left of the window! We forgot all about how tired we were from the journey.
Breakfast and dinner was inclusive in the package. Buffet breakfast had so much choice that even if you tried one little bite of each item, you still missed many items! To top that, there was a chef who stood by a stove ready to make you an omelet of your choice! You pick up whatever cheese or meat or fruit you want and take it to the chef’s table; he’d make you a pan-cooked omelet!
At dinner again, so much to choose from and a tiny stomach you’ve got. They offer you the best cheese in the world, the best cold cuts, the best dried fruit; I mean everything offered is the best brand available anywhere. We never saw the size of dried figs and dates that were served and were so delicious you couldn’t stop eating.
The beds were very comfortable. Room service was excellent. Immaculate bathrooms, plenty of fruit and sweets are there for you to pick on in your room, no charge. There are plenty of coffee and different kinds of tea for you to prepare yourself. They’ll come every day to fill up the empty jars. The room service comes to check on you if you need anything. I mean you’re treated like a star.
Adan can be heard coming direct from the Holy Haram through the speakers in your room! Salat being offered and Talawat can be heard through the room audio system. You see the Holy Ka’aba and you hear the Quran e Majid being recited right through your window, if you’re the unlucky one who’s not in the congregation offering salat.
It doesn’t matter if you’re at the 48th floor; the lifts are lightning fast; you’ll be at your destination before you know it. They are so quiet and quick you’ll be surprised; and plenty of them. Walk a few yards and you’ll find another set of lifts.
Is there something that bothered us during our stay? Maybe a tiny bit? Can’t think of any! All we think of is how to get back to this hotel, walk two minutes and step in the Haram! My wife and I want to live in that particular spot where we can see the Holy Ka’aba 24 hours a day, where we can smell the fragrance coming from the cover of The Ka’aba.
On the other hand, I felt this was a great disservice to the Hajjis who come every year to perform Hajj. If you need to do Wadu but your hotel is far away, you’ll be in a big trouble because the public bathrooms are very few in numbers as compared to the huge influx of Hajjis. Bathrooms are so overcrowded that lines can extend to a block or two. I personally think that all these hotels that are hovering The Holy Haram should be demolished; place should be opened up to accommodate the Pilgrims and offer more services like bathrooms all around the premises of The Holy Ka’aba. By the way how would you feel if you need to do wadu and you’re unable to enter any of the limited number of bathrooms and your bus leaves in an hour and you’ve to perform Tawaf al wida (The farewell circumambulation), the last leg of Hajj? This happened to us, when we had left Movenpick Hotel for Mina, performed our Hajj and now ready for the farewell Tawaf. This time we didn’t have the privilege of having a room right on the Holy Haram’s court, this time we were at Mina and must use the public bathrooms available. Our bus had to leave at a given time. We were getting late running from one bathroom to another but couldn’t get into any of them. Finally I asked my wife to hold a sheet around me and that’s how I did my istanja in the middle of thousands of people. Time was running out and I had to do something for my wife’s wadu. I suggested her to go into the Movenpick and tell them we were staying there for 5 nights and all she wanted was to do wadu. The person at the Hotel honored her request and guided her to a private bathroom and that’s how she made it back to the Tawaf Al Wida. But what about hundreds of thousands of others who must do istanja and wadu? Towering Hotels are all around squeezing the Holy Haram to the maximum. My suggestion would be that for now, at least do this: All around the Holy Haram, hotels and other businesses should donate their ground floors for Toilets, bathrooms and other facilities for the Hajjis and all for free. Other choice is to demolish all buildings within a mile of the Holy Haram in all directions. Times are here about which the prophecy says, “people will join Islam in groups”. THEY ARE NOW joining in groups! The custodian of The Two Mosques should get ready for it. Last Hajj showed the signs of over-crowding already. But my kudos to the King and his staff, not a single soul was thirsty, food was in abundance and things were in control.
My advice to all: if you’re in Makkah, stay at Movenpick or any other adjacent hotel of Abraj Al Bait Complex. Pay a little more money than other hotels in vicinity, you’ll get closest to The Holy Ka’aba than you’ll get in a lifetime. Pray at The Haram whole night, offer Fajr, come back to the hotel and have their excellent breakfast and sleep till Dhur. What a life you going to have! Good Luck!

Room Tip: Ask for one with a view of The Holy Ka'aba. They have many of them.
See more room tips
  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MirrorMalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, March 31, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
154 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed September 23, 2012

I was in this beautiful property last week for 2 nights when I did not Umrah. This hotel is bang opposite the Haram, barely a minute from its gate. There is a food court and the rooms are beautiful. Only problem it is too big a hotel and check in and check out takes some time. I would highly recommend staying there mainly because of the location.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HussainNalwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, April 1, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 30, 2012

We stayed at the hotel as a family straight after Ramadan 2012.

entrance to the hotel complex is really good. The taxi drops you off right outside the secure underground entrance to the hotel, and lifts wisk you off to an impressive reception area.

The hotel is approximately 4 years old.

Check in was quick, with all staff speaking english fluently.

We had reserved 2 x triple rooms....and unfortunately one of the rooms only had 2 beds. As we were in ehram we decided to go and perform umrah, and sort the problem out later.

Upon our return i had a quick chat with one of the managers who was extremly helpful and sorted our problem out within a few minutes.

After this we had a really pleasent stay in the hotel. Rooms were modern, clean and with everything you would expect.

The hotel has plenty of lifts to accomodate its guests and you never had to wait more then a few seconds for one.

From leaving your room you would be in the haram within 3 to 4 minutes maximum. Location is hard to rival.

The cleaners were all english speaking and very thourough in ensuring the hotel was maintained to a very high standard.

You get complimentary newspapers delivered to your door!

Breakfast in the numerous restaurants was of a very high standard and plentiful in variety to suit all tastes.

When you return to the hotel after Asar prayers you are greeted with complimentary dates and arabic coffee.

We have been fortunate enough to stay in a number of hotels in Makah in the past, and this is certainly one of the best currently available.

The hotel tries hard to impress its guests and we look forward to visiting it again in the future insha allah. We would have no hesitation in recommending the hotel to anybody.

Room Tip: Ask for a room with haram view if at all possible.
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mohamed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, March 31, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 24, 2012 via mobile

First time to stay at any moevenpick hotel, and it was good stay, hotel is clean staff is trying to do their best to serve you. Also the location is great. I think I will stay there if I go back to Mecca..........

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elnadory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, April 1, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2012

Transportation from the air port goes right to the hotel intrence.
Rate in week days and offthe sesison is resnopel.
It's worth what would you pay.
Distance to Haram is very short.

Bard mt spilling. Good luck

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ibrahim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, March 31, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mecca
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2012

The Hotel is very good with sumptous breakfast,Friendly staff.
Great Location.
The only issue was construction near our room and was almost impossible to sleep.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Naeem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmed A, Guest Relations Manager at Movenpick Hotel & Residences Hajar Tower Makkah, responded to this review, April 1, 2016
Dear Guest,
Thank you for your stay and your time by providing us with your valuable feedback.
It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.

Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.

Sincerely yours,
Ahmed Al Hasawi
The Management
Mövenpick Hotel Residences Hajar Tower Makkah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel & Residences Hajar Tower Makkah

Property: Movenpick Hotel & Residences Hajar Tower Makkah
Address: Abraj Al Bait | P.O.Box 17700, Mecca 21955, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Makkah Province > Mecca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mecca
#3 Family Hotel in Mecca
#8 Luxury Hotel in Mecca
#21 Best Value Hotel in Mecca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Movenpick Hotel & Residences Hajar Tower Makkah 5*
Number of rooms: 1026
Official Description (provided by the hotel):
A part of the prestigious Abraj Al Bait complex, the Movenpick Hotel & Residence Hajar Tower Makkah is superbly located directly on the Haram Court facing the King Abdul Aziz Gate. ... more   less 
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Also Known As:
Moevenpick Hotel And Residence Hajar Tower Makkah
Movenpick Hotel & Residences Hajar Tower Makkah Mecca

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