I reviewed this hotel back when it was the Golden Tulip Amman and gave it a very poor rating based mainly on the fact that when I was attempting to check out, the desk clerk accused me of being a prostitute. I complained a LOT to my employer, which frequently books with the hotel due to the nature of our travel, and I haven't experienced anything but super friendly service since. Can't be sure if it's because the service has improved, or because there's a big old note on my file or something, but it's definitely better.
That said, the people running this hotel just simply do not seem to understand how the business works. I've stayed here four times now, and every single time there's something illogically wonky. Last night a fellow traveler and I arrived at the hotel to a nearly empty (!) reception a little before 1 a.m.; I thought, okay, great, this is going to be fast! But upon hearing that we had reservations, the clerk directed us to the VIP room. Quite apart from there being nowhere to sit in the VIP room (was overrun by a family with about a million kids), how does having a reservation make one a VIP? Isn't that standard practice? While we waited (for about half an hour), we watched the regular reception desk check people in and out with stunning (for this place, anyway) efficiency. Finally got into my room somewhere around 1:45. Then the front desk placed my wakeup call a half hour earlier than I'd requested. I'd rather a half hour early than a half hour late, but when I'm not getting to bed until 2 a.m. because of your check-in inefficiencies, I'd rather not be woken at 6:30.
The rooms, etc., are fine. Not luxurious, but this isn't a place you're likely to spend more than a few hours, so it doesn't really matter. The regular advice still holds -- if your schedule allows for you to get into Amman proper then for crying out loud, give this place a miss and go to a hotel where they know how to run things. If not, just grin and bear it. Unless they accuse you of being a sex worker.
- Official Description (provided by the hotel):
- Amman Airport Hotel is a four star hotel, it contains 304 newly renovated rooms. The hotel is located in a distinguished location within the Queen Alia international Airport zone only one mile away from the airport terminal. The hotel offers 24 hours free Meet & Greet and a free shuttle service from the airport to the hotel and vice verse. The hotel offers wonderful recreational facilities such as GYM, outdoor pool, and garden to make your stay unforgettable. ... more less
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- Also Known As:
- Golden Tulip Airport Amman Hotel Amman
- Golden Tulip Amman
- Amman Golden Tulip
- Alia Hotel