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“This hotel shocks (literally) !!”
3 of 5 bubbles Review of Crystal Suites

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Crystal Suites
Ranked #51 of 142 Hotels in Amman
Dubai, United Arab Emirates
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“This hotel shocks (literally) !!”
3 of 5 bubbles Reviewed November 7, 2012

I booked this hotel last minute since prices were too high at other places and the pictures looked OK. The location is OK and did not matter much to us since we had a car. We had 2 couples with us who had toddlers with them, hence we booked rooms with kitchenette for them at a high cost (turned out they got same room for money since we had the same room). The hotel rooms are spacious but worn out. The paint is coming off at many places and windows do not properly close. One can hear all the cars passing by the whole night (i checked this in 2 rooms). One of my friend even got an electric shock trying to switch on the stove.

Positives: Central location, parking, spacious rooms
Negatives: worn out, noisy, poor service, shocking !!

Room Tip: In case you cant find anything else and need to choose this hotel, dont overpay for one bedroom with...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HunyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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60 reviews from our community

Traveler rating
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    20
    9
    5
    2
See reviews for
13
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14
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 23, 2012

My room was of a good size and the bathroom was great (despite leaky shower tray) however there were a few issues which would make me think twice about staying again.

Staff were relatively friendly, although we were made to wait for about 20 minutes before we could check in - surprising as we arrived on time and there were no other customers in the reception area. Overall service was good, but very slow!

There was also an issue with my key card for my room - it didn't work one day, and when I went down to reception I was given another, which did not work again, and so on and so forth. This happened several times and the member of staff at the reception didn't seem to be too bothered that the card didn't work, or that I had been up and down from my room to reception about 4 times.

All things aside though, the hotel had a nice feel to it, the breakfast was great and the room was quiet, clean and decorated nicely.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank awonderlanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 8, 2012

3 nights, 2 rooms (106 and 206), neither with working air conditioning and neither looked like the website. 1st room had bad smell from bathroom and then aircon stopped working, staff to their credit readily moved us to second room, still old decor (plaster peeling from walls, old style bathroom with dark shower area, tatty kitchenette) which wasn't great, minibar empty and aircon not working. Thankfully not too hot at the time and didn't fancy moving again for just over a day, although opening windows was not really practical due to traffic noise.

On the bright side, staff attentive, hotel is easy to find, although needs a sign that you see before driving past it and has parking.

Room Tip: Ask for rear of hotel and refurbished room
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrummieTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed March 29, 2012

While the staff who works at the hotel were helpful, professional and appologetic, the ongoing problems we encountered were not attended to. We picked this hotel because it offered wifi in the rooms and the price was reasonable. Unfortunately, for 3 of our 4 days we did not have any Internet service. The first night the Internet service was slow and was often interrupted. I reported the insufficiency to the Manager on the first day that it didn’t work. I was assured that it would be fixed. It was not. I asked for a reduced rate for no service. I did not get it. I read a review about this same issue on line, and believed the responding message from the Manager that it had been repaired. It seems they may be giving all clients the same story.
This hotel is adjacent to a very very loud coffee shop or bar. Although the hotel offered us a new room after the second sleepless night, in the new room the music continued to blast past my earplugs and the pillow on top of my head. This pounding music lasts from 10:00 PM – 2:30 AM. The owner told his staff to call the police; he told us the loud music was illegal.
If you want wifi and a sound sleep, The Crystal Hotel is not the accommodation you are looking for. If however, you want a party area, and don't require Internet, it might be the perfect accomodation.
Breakfast was a fresh Arabic buffet and one could order an omelette from the chef. A fruit bowl and yogurt for guests who wish a lighter breakfast would be an inexpensive alternative.

Room Tip: Rooms in the front (floor 3 or 4) offer a bit of a view of the streets. The suite is larger, ask for...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cholet, France
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 28, 2012

We (young couple from Europe) stayed in the Christal Hotel for one night end of February 2012. The hotel is brand new (only one month old). The staff was very friendly and helpfull. To pay 65 Jordanian Dollar for a 5 star looking room and service is good value for money. Breakfast was excellent as well. It is a 10 minute taxi ride from the centre (for around 1,5 JD you could be in the centre of town).

Room Tip: I have no idea on what side our room was, but I don't think there are any balconies in the hotel...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Talpatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed February 19, 2012

We stayed at the Crystal Suites for 4 nights in February. Hotel staff were very friendly and accommodating, we arrived late Sunday evening and we allocated a room on the ground floor, this was one of the rooms which had not yet been renovated, the room was ok but the air conditioning unit was right outside the window so was quite noisy, the bathroom was old and tired but adequate. Because it was quite late, we asked if there was anyway of getting food, we were provided with a range of numbers that could be called and a takeaway ordered. We asked if we could change to one of the renovated rooms and this request was honoured the next morning when someone checked out. The new room on the fourth floor was very nicely furnished and modern. Internet was fast, there was a dvd player in the room and a selection of TV channels. The breakfast was of a good standard with plenty of local and international choices, omelettes were made to order. Overall a good mid-range hotel with a decent location on 5th Circle, a short taxi ride into the city centre and to other local facilities.

Room Tip: Ask for a renovated room
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FOODFANS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed February 12, 2012

We made a reservation at the Crystal Suites at our last night in Amman. When we arrived, we were told that because a large group decided to check out late, we would not be able to check in until 11 PM, but gave us the option of checking into another hotel. There was no apology for this rather unusual situation. They took us to Hotel Misk, which was fine, but seemed to be in the middle of nowhere.

  • Stayed December 2011, traveled as a couple
    • Service
Helpful?
2 Thank henry1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Suites

Property: Crystal Suites
Address: Kindi Street 16 Al | Fifth Circle, Amman 11195, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #51 of 142 Hotels in Amman
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crystal Suites 3*
Number of rooms: 29
Official Description (provided by the hotel):
Crystal Hotel Suites offers an excellent alternative to hotel accommodation suitable for families, businessmen and all those who are planning a stop-over or a lengthy stay in Amman. Located at the Fifth Circle, the heart of Amman’s most fashionable location, you are close to local conveniences, business districts and most of the major sightseeing attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Expedia, TripOnline SA, Priceline and Agoda so you can book your Crystal Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crystal Hotel Amman

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