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Kempinski Hotel Amman
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Reviews (1,004)
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Reviewed October 30, 2013 via mobile

Kempinski Amman is exactly what you are looking for if you are searching for a hotel to say during your business trip yo Amman. The mist friendly and helpful staff you will encounter, coupled with the coziness of the place will make you feel home away from home.
The missing amenities in the room, such as the coffee maker or the water cattle made me discover the amazing hospitality at the reception where the piano sound is blurring in an angelic way, forcing you to relax after a long day at work.
The breakfast is not the richest in town but nevertheless contains all the necessary food for a fresh start of your day, especially the espresso compared to the normal American coffee that you will get in other places.
Room service, contrary to who I have read in previous review is quite good and more than anticipated.
Once again, the staff at the Kempinski is their winning card. They will definitely make whatever is necessary for you to enjoy your stay.
Kempinski is my place in Amman as I don't consider it a just a hotel, it is home away from home.

Stayed: October 2013, traveled on business
1  Thank Said S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanAB24, Guest Relations Manager at Kempinski Hotel Amman, responded to this reviewResponded November 2, 2013

Dear Mr. Said,
thank you very much for sharing your feedback with us here on Tripadvisor in regards to your recent visit to the Kempnski Hotel Amman, Jordan.

We are grateful for your comments as we always try to have a close communication with our guests seeking their feedback in order to improve our services.

Over the past years we have monitored that the majority of our guests are did not really take advantage of the coffee & tea amenities in the room and therefore retrieved them. Nevertheless we are still providing this service of course upon request but obviously missed to communicate this with you. Our apology!
Thank you also for drawing the attention to the coffe quality which we are in the process to change to the better.

Your compliments about the employees were well received and we passed them on to the team who are very appreciative.

Mr. Said, should your future travel plans bring you back to Amman we would be delighted to be at your service again. With sunny greeting s from Amman.

The Kempinski Amman team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2013

We stayed at the Kempinski for 2 nights.
Room- Spaced out and good room. Just that it did not have tea/coffee maker in the room.
Service- Good service levels as expected of Kempinski. so far the best we got in our stay in Jordan
Location- Convenient and cabs are easily available thru the hotel and even outside.
Free Internet available as well.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank SaurinD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanAB24, Guest Relations Manager at Kempinski Hotel Amman, responded to this reviewResponded October 21, 2013

Dear SaurinD,

we appreciate your feedback here on Tripadvisor in regards to your recent visit to the Kempinski Hotel Amman.

It is a pleasure of course that you enjoyed your stay with us and we have passed on your compliments to our team. As we are constantly striving to improve our services we will defintely look into the situation to provide coffe & tea facilties to all our valuable guests.

Should your travel plans bring you back to Amman in the future it would be our honored to be you hosts again being at your service in Jordans capital.

Sunny greetings from the entire Kempinski Amman team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

This hotel is the nicest in the city. It's pleasant and clean. There are not many amenities nor features, but the staff is friendly and the rooms are comfortable.

The views are amazing ~

We were here only for one night, so we didn't enjoy everything here. This is a good hotel if you're traveling around Amman.

Room Tip: This is the NICEST hotel in the area.
  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank NDeniseS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanAB24, Guest Relations Manager at Kempinski Hotel Amman, responded to this reviewResponded October 20, 2013

Dear Ms NDenise,

thank you very much for sharing your feedback related to your recent stay at the Kempinski Hotel Amman here with us on Trip Advisor.

It is of course a pleasure receiving your compliments and we are excited that you enjoyed your stay while visiting Amman.

If your future travel plans should bring you back to Jordans capital we would be delighted to be at your service again.

With sunny greetings from the Kempinski Hotel Amman team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

Our stay at Kempinski has been a real pleasure. They prepared for us a small cake in out room as we were in honeymoon. Rooms are very comfortable, the staff is very pleasant, polite and helpful, cuisine is also very good. Highly recommended. Hope to be back there soon.

Stayed: October 2013, traveled as a couple
1  Thank Simona149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanAB24, Guest Relations Manager at Kempinski Hotel Amman, responded to this reviewResponded October 12, 2013

Dear Mrs. Simona,

thank you very much for taking the time sharing your expereince here on Trip Advisor related to your visit to the Kempinski Hotel Amman.

It is a true pleasure reading your comments! We are very happy that you enjoyed your time with us on the occassion of your honeymoon. We hope you had a good time in Jordan and returned well back in Italy.

As you mentioned already it would be an honor to welcome you back to the Kempinski Hotel Amman in the future. Sunny greetings from all of us.

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Reviewed October 10, 2013

Probably one of the very best hotels in Amman, but still you feel good value for money.
Spacious rooms, very comfortable beds great views, modern design.

Welcoming staff, very courteous and attentive, would amend or fix things in a heart beat.

Food was good, fresh ingredients.

Good locality walking distance from a few key spots. Taxi fares are not expensive compared to Australia (about a tenth of the price) but you have to be careful not to be ripped off.

Stayed: May 2013, traveled on business
2  Thank DoctorTTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanAB24, Public Relations Manager at Kempinski Hotel Amman, responded to this reviewResponded October 12, 2013

Dear DoctorTTravel,

we would like to thank you for taking the time sharing your expereince here on Trip Advisor related to your recent visit to the Kempinski Hotel Amman.

We are delighted that you enjoyed your stay with us and it is a pleasure receiving your compliments which we passed on to the team.

Australia is not around the corner but should you plan to come back to Jordan we would be honored welcoming you again. Sunny greetings from the Kempinski Hotel Amman team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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