Kempinski hotels invoke a sense of luxury and high service, however the Kempinski in Amman fails to come close to this standard. The rooms are small and in need up some updating. Also if staying over the weekend beware, the night club plays music so loud I thought the walls were swaying! Really though, the music is so loud that its impossible to get a restful sleep. The breakfast is ok, if you get there early, if you come after 9am most everything is gone and the staff don't bother to replace it. I tried out the hotel sports bar but they couldn't even get the dish I ordered right and although I ordered a mixed mezza plate they only put 2 items. While most of the staff is friendly enough the front desk needs a service refresher course. There is a big difference between a 4 star and 5 star hotel. 5 star hotels go out of the way to help and provide the services you need. This hotel is barely the 4 star level.
- Official Description (provided by the hotel):
- Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more less
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- Also Known As:
- Amman Kempinski Hotel