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“Wonderful service; professional staff”

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Kempinski Hotel Amman
Ranked #12 of 145 Hotels in Amman
Certificate of Excellence
Alexandria, VA
Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wonderful service; professional staff”
Reviewed November 21, 2012 via mobile

Our nearly two day stay was lovely. Though some teeny areas of the hotel show a bit of wear, the staff professionalism more than made up for it.
Rooms decent and spacious. Free wifi, a big plus though not exceptionally fast. Breakfast was delicious and plentiful. Senior staff people were present to ensure all was running well, and it was. We were quickly and politely asked if there was anything we needed.
Management graciously and generously accommodated our late checkout request and invited us to use their executive lounge while we awaited our airport transfer. Certainly not expected but much appreciated on all counts.
All in all a very nice stay and we would definitely return.

Stayed November 2012
Helpful?
Thank Donovan207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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893 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Winchester, United Kingdom
Level 3 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 13, 2012

I spend 70% of my time living in hotels, i rarely come across the high standard set by the Amman Kempinski. I stayed three nights in September. The Hotel is located in a good safe nieghbourhood with lots of bars and restaurants just a minute's walk away. The rooms were well apointed, quite spacious and well maintained. The bathroom was in good order, the pool area was luxurious. In terms of other amenities they have a superb bowling alley located on site and a number of bars including a lively sports bar. Public areas were very 'high end', marble flooring, glass elevators etc. The service from the Hotel staff was absoultely outstanding, very well trained and helpful with any request. Security was meticulous and thorough. The food was okay but could do with small improvements to the menu, the breakfast buffet did not really appeal to me. The only downside was the Hotel Wifi which didn't work for me but worked fine for my colleague. I would definitely go back, i had a great rate so the Kempinski represented superb value for money.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank hotelguru85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorking, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 12, 2012

We stayed here after a late night flight into Amman its about 20 mins from the airport , A very comfortable- Close to the town centre and all the essential tourist sites.Good base , nice pool and friendly staff.Ask for a quiet room as the front rooms face a busy street.

Room Tip: Ask for a quiet room as the rooms at the front of the hotel face a busy road.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Garhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Canada
Level 6 Contributor
146 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 7, 2012

Welcoming you into the hotel is a large X-Ray machine and security. I'm sure they are there just for out safety, but it turned into a headache, because we waited outside for our suitcases to be loaded on. I booked Kempinski Amman through Expedia, when booking my flights to Jordan.

The front desk was average. They were not very friendly, but just there to get the job done. When the BellBoy took us to our first room, there was some sort of mix up and we actually walked into a room that was already occupied. The person was in there.... We were just happy they weren't naked.... After the front desk straightened it out, the Bell Boy took us to another room. To apologize for the mistake they gave us a room upgrade.

The room the we were upgraded to was a large suite. It had a room with a couch and an old TV, and the room bedroom, as well as dining room table. The bed was very comfortable, and so were the sheets, but the pillows were so flat we each had to use 3 of them. The TV in the main room was quite nice, and there was internet available.

For supposedly being a highly rated hotel it was pretty disappointing. If you set low expectations it is fine, but we were expecting something very nice.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Stacia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level 6 Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed November 7, 2012

Stayed for 9 nights the staff is very helpful especially and the hotel has a good location. However, hotel not class of our Kaminski Qatar. Internet is really good as I have booked a suite.
Rooms are so clean but a bit old-fashioned ... it should have some maintenance the room was more old-fashioned ... it should have some maintenance.
If you plan a visit to Amman for leisure we would recommend another hotel, for business I think this hotel would fit the requirements.

Room Tip: Ask for a room looking in to the swimming pool, to many parties .
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tasaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
477 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed November 5, 2012

stayed for 5 nights the staff is very helpful especially mr abdullah and the hotel has a good private taxi service. however, hotel not class of our kempinski. internet is really slow. food is ok. rooms are clean . the location is really lively which is big advantage versus the other 5 star such as four seasons .

Room Tip: take a room on higher floor
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nirajsomaiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beringen, Belgium
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2012

We stayed for 2 days in the Kempinski Hotel Amman:

Location : for us it would be better to be more near to the old city centre as we were only there for 2 days, so we were obligied to take taxis all the time as Amman is not a city were you can do "City-Tripping" or normal walking.

Kempiniski has an international fame but the Kempinksi hotel in Amman is rather a 3 stars hotel instead of a 5 stars hotel ... curtains were rather dirty, the room was more old-fashioned ... it should have some maintenance.

The breakfust buffet was nice, plenty of choice. The buffet room is not really cozy.
We once tried the buffet diner but quality/price is rather poor, should better go outside.

The personel was friendly - on a Jordan way - and helpfull.

Pool was nice and clean, also fitness was nice and clean.

If you plan a visit to Amman for leasure we would recommend another hotel, for business I think this hotel would fit the requirements.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel Amman

Property: Kempinski Hotel Amman
Address: Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Amman
#8 Spa Hotel in Amman
#11 Luxury Hotel in Amman
#14 Business Hotel in Amman
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Amman 5*
Number of rooms: 278
Official Description (provided by the hotel):
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more   less 
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Also Known As:
Amman Kempinski Hotel

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