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RZabaneh
Ramallah, Palestinian Territories

MEDIOCRE

3.0 of 5 bubblesReviewed Jul 27, 2019via mobile
I would have said I had mixed feelings, until I notified the reception about the room cleanness - or lack thereof; and they did NOTHING about it. Don’t get me wrong, the staff is lovely, they talk the talk, problem is that they do not always walk the walk: we spotted several staples by the bed before complaining, they were there after the room was “cleaned”.

The hotel has been around for a while, it needs some serious renovations, the breakfast buffet is average... Nonetheless, it’s centrally located.
Date of stay: July 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this review
Responded Aug 5, 2019

Dear Valued Guest,

We are very glad we were able to accommodate you at our property. Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients. It is with great pleasures to inform you that we do take your comments and suggestion very serious thus you can rest assure we are investigating your feedback with our department heads as we truly thrive and work hard to improve our guests overall experience here at our property .
Warmest regards

Malek Sahouri
Duty manager
Geneva Hotel –Amman.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (731)
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163 - 168 of 733 reviews
Reviewed July 19, 2019

Nice Hotel, quick check in and check out, the variety of the buffet during the breakfast are amazing and delicious and the services provided are excellent, plus the cleanliness of room was terrific. And the hotel staff are professional and polite

Date of stay: June 2019
Trip type: Traveled on business
Thank Mohammed A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded July 21, 2019

Dear Valued Guest,
We are very glad we were able to accommodate you at our property.
Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

Thank you once more and hope to welcome you again at the Geneva Hotel –Amman.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2019 via mobile

Clean enough. Beds comfortable. Forget about charging multiple devices or laying in bed using a charging device. Outlet is across from bathroom in alcove. Other plug in bathroom attached to dryer nonfunctioning. Hallway seating on each floor hot and stuffy. Unable to enjoy.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank TrailBlazer233101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded July 21, 2019

Dear Valued Guest,

We are very glad we were able to accommodate you at our property. Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients. It is with great pleasures to inform you that we do take your comments and suggestion very serious thus you can rest assure we are investigating your feedback with our department heads as we truly thrive and work hard to improve our guests overall experience here at our property .

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019 via mobile

Very good hotel, rich buffet in all meals, very polite staff! Swimming and fun in the pool are among the best activities in the hotel! I stayed only one night but the hotel left me excellent impressions!

Date of stay: June 2019
Trip type: Traveled solo
1  Thank Bas_Teacha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded July 16, 2019

Dear Valued Guest,
We are very glad we were able to accommodate you at our property.
Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

Thank you once more and hope to welcome you again at the Geneva Hotel –Amman.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2019 via mobile

We stayed 3 night in this hotel , Everything was really perfect , the Staff at Restaurant very friendly and helpful I wish that I can remember their names and also I liked the food was really delicious, I loved this place and a highly recommended thank you for everything I enjoyed my vacation

Date of stay: July 2019
Trip type: Traveled with friends
Thank 560nerimank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded July 8, 2019

Dear Valued Guest,

We are very glad we were able to accommodate you at our property.

Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

Thank you once more and hope to welcome you again at the Geneva Hotel –Amman.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2019

This hotel is in a strategic location on 7th circle. It is near shopping and food. The breakfast was good but I did not try their restaurants. The room was OK and clean. The staff were friendly. I recommend this hotel for business people.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Joe S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded June 25, 2019

Dear Valued Guest,

We are very glad we were able to accommodate you at our property.
Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

Thank you once more and hope to welcome you again at the Geneva Hotel –Amman.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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