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suha d
Dubai, United Arab Emirates

good hotel

4.0 of 5 bubblesReviewed May 3, 2019
I stayed several times in this hotel on my short trips,
the hotel is good in general the staff are good, but the rooms at least mine were very small,
my visits were in winter, but the climate inside the room was extremely hot so I kept the windows opened 24 hours, I think the temperature was 35 in the room,
the location is good, just a walking distance from markets ,
Date of stay: December 2018
Trip type: Traveled on business
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this review
Responded May 22, 2019

Dear Valued Guest,

Thank you so much for taking the time to write us a great review, we really appreciate it,

It's a real boost to the staff when they get a good review and feel their efforts are appreciated.

Many thanks
Malek Sahouri
Duty manager
Geneva Hotel –Amman.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 26, 2019 via mobile

Stayed at Geneva hotel for 2 nights as I was on a business trip, the hotel is average on all levels, so though room is spacious and clean yet the shower in bathroom was v old and didn’t work properly and the AC was v noisy. I ordered food from room service, they took a lot of time and food was average. As for breakfast nothing is special.

Date of stay: April 2019
Trip type: Traveled on business
Thank Nesrix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded April 30, 2019

Dear Valued Guest,


We are very glad we were able to accommodate you at our property. Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients. It is with great pleasures to inform you that we do take your comments and suggestion very serious thus you can rest assure we are investigating your feedback with our department heads as we truly thrive and work hard to improve our guests overall experience here at our property .

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019

Recently stayed 3 nights at the Geneva in Amman. Disappointed with the hotel in that the bedroom was fine however bathroom / shower head did not work property. Hotel tried to fix however this did not work and resulted in having a shower with no power useless in trying to wash your hair. Unfortunately hotel said they had no other rooms available to move us.
Restaurant also nothing special for breakfast & dinner.

Room tip: Room with a fully working shower head!
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Maria50Mike50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded April 18, 2019


Dear Valued Guest,


Please accept our sincere apologies for your disappointment at your recent stay at our Hotel.

I am extremely concerned to read your comments with regard to your overall experience at the hotel

It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times.

I do sincerely apologize for any inconvenience and disappointment caused and look forward to hearing from you.

Sincerely
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2019

I have emphasise that we were only here.for approximately 16 hours since we had to leave for our flight at 5.00 a. m. We used this hotel for our last night in Jordan having changed lfrom our original hotel with which we had some issues. There was no quibble from the owners (same firm) who upgraded us to a suite/family room. So I feel that they need to be thanked for this.
The suite was lovely, clean and well appointed. Staff were friendly and efficient and overall we enjoyed our stay. We did however need to call on the services of maintenance three times. First., a nice lad came and broke into my case which I had managed to break. Totally my fault and thanks for the help. Same lad apoeared some time later to open the safe which had been left locked. Thirdly my wife tried to have a shower but no hot water appeared. Ten minutes of tap running resulted in a call to reception and a man appeared. Several twiddle and some wrenching resulted in a further call to maintenance and another man appeared who managed to do something that resulted in hot water. No real explanation or apology.
The last niggle is about noise. The bed was very comfortable but there was noise which woke me at 1.00 a. m. There wss I believe a wedding and I assume they were moving furniture and this seemed to go on for an hour. Being on the first floor we were closer to the action sso I would advise a higher floor.
Overall the hotel played a its part in a memorable last day in Jordan.

Room tip: A higher floor
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank maggdave15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded April 3, 2019

Dear Valued Guest,

We are very glad we were able to accommodate you at our property.

Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

Thank you once more and hope to welcome you again at the Geneva Hotel –Amman.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2019

This hotel is very conveniently located, just 30mins from the airport, a direct speedy road
Security checks are made of both people and luggage at the entrance, very reassuring
Staff have a good command of English, and were helpful in organising a taxi transfer back
Buffet breakfast was included and was labelled, which was useful
Room service was speedy, and reasonably priced

Room tip: Call to prayer is quite noticable
Date of stay: March 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank julie572
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Manager at Geneva Hotel Amman, responded to this reviewResponded March 31, 2019

Dear Valued Guest,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put Guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2019

I was in Amman earlier this month, and we had our meetings here. The accommodation was quite comfortable, and had all the required amenities. Their lunch buffet was quite a good spread, and they do a decent breakfast as well! Their staff were quite friendly (most), and the reception/front desk was also helpful. They seemed quite busy on the day I was leaving with events by Uber, Huwawei etc taking place.

The room service dinner I ordered (Grilled Chicken) was quite bad, the lemon sauce on made it unbearable to eat cos it was just too lemony. But like I said earlier, their food in general was good.

Date of stay: January 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Prabu D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maleksahouri, Duty Manager at Geneva Hotel Amman, responded to this reviewResponded February 3, 2019

Dear Guest,

We are very glad we were able to accommodate you at our property.

Thank you very much indeed for your feedback which helps us provide and improve better quality of services and facilities we offer our valuable clients.

It is with great pleasures to inform you that we do take your comments and suggestion very serious thus you can rest assure we are investigating your feedback with our department heads as we truly thrive and work hard to improve our guests overall experience here at our property .

Warmest regards
Malek Sahouri
Duty manager
Geneva Hotel –Amman.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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