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“Never Again”

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Le Royal Hotel Amman
Ranked #32 of 150 Hotels in Amman
Certificate of Excellence
Reviewed February 11, 2010

Terrible experience from the first moment. We (6double rooms) booked at this hotel to attend our cousin's wedding which was to take place at Le Royal. The 6 rooms were supposed to be in one floor and with a city view. We ended up every room in a different floor and they tried to put us in rooms overlooking the restaurant!!! When we checked into our first room the toilet was not flushed; I called to change the room the receptionist said they had none available but when I mentioned the unflushed toilet, a room was available in 5 minutes! At check in we paid the 3 nights cash in advance but they insisted we pay almost 200$ extra for each room as a guarantee for the mini bar and telephone calls!!!!!!!!!On our third day we could not get int our rooms because they changed the magnetic code and when the housekeeping boy called the reception to ask for permission to let us in he was ordered not to because we had paid only for 2 nights!!!!!!! When I called the Manager on duty he did not answer and when I finally found him he said he was sorry but did nothing. I had to call the reception and ask them to send new keys. This is other than the bathroom floats every time someone takes a shower and when I complained I was told that this is a problem they can not overcome!!!!!!These are just a few of the reasons that will make us never ever think of going back.

  • Stayed: February 2010, traveled with family
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1  Thank NimetEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeRoyalAmman, Manager at Le Royal Hotel Amman, responded to this reviewResponded December 8, 2014

Dear our valued guest

Warm greetings from Le Royal Hotel Amman,

Thank you for taking the time to share your feedback with us, we are very sorry to hear about the inconvenience and the experience you had.

Your feedback will help us towards the betterment of how we communicate such work, our priority and passion is to ensure that your needs and expectations are always met and exceeded

We hope this experience will not deter you from giving us another opportunity to serve you better in the future.

Best Regards,

Yazan Rihani
Assistant Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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246 - 252 of 354 reviews

An Agoda Traveler
Reviewed January 11, 2010

  • Stayed: January 2010
    • Value
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed December 19, 2009

  • Stayed: December 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
LeRoyalAmman, Manager at Le Royal Hotel Amman, responded to this reviewResponded December 8, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Agoda Traveler
Reviewed December 17, 2009

  • Stayed: December 2009
    • Value
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Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 16, 2009

This hotel is one of the most OTT places I have ever stayed. It's so faux grand, marble and so shiney. Designed by and paid for by people with obviously way more money than style. I stayed here twice on route to and from Petra. The first time myself and my friend ate in the Japanese resturant, we were the only guests but the food was lovely. The room was nice and it was relaxing. On the way back we made the fatal error of not specifically requesting a non-smoking room, so our room stank of cigarette smoke filtering into the room from next door. This made of a very bad nights sleep.
Breakfast was good but over all this place is more like something out of Vegas rather than the middle east.

  • Stayed: October 2009, traveled with friends
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Thank unaontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeRoyalAmman, Manager at Le Royal Hotel Amman, responded to this reviewResponded December 8, 2014

Dear our valued guest

Warm greetings from Le Royal Hotel Amman,

Thank you for taking the time to share your feedback with us, we are very sorry to hear about the inconvenience and the experience you had.

Your feedback will help us towards the betterment of how we communicate such work, our priority and passion is to ensure that your needs and expectations are always met and exceeded

We hope this experience will not deter you from giving us another opportunity to serve you better in the future.

Best Regards,

Yazan Rihani
Assistant Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed September 30, 2009

  • Stayed: September 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 28, 2009

We drove from Petra to Amman. It was a little challenging to drive in an unknown city with most of the signs in Arabic so I was glad to see the unique shape of the hotel by site. We were having someone pick up the rental car at the hotel and my husband had lost the card with the person's name. The concierge assisted us in getting the right person from Europcar to come and get the car.
The room was beautiful and we had a wonderful view of Amman from the 22nd floor. The bed was very comfortable and we slept very well. Internet was included in the room price which was unusual when I was looking for hotels in this category.
The staff was very helpful and professional. Cars are checked before coming up the drive in front of the hotel and you go through a metal detector with back packs and luggage so I felt the hotel took security very seriously.
We did not eat in the hotel resturants except to have drinks and snacks in the bar on the second floor by the movie theatre. We did stop for dessert in the lobby one evening which was wonderful.
If the hotel calls a taxi for you it costs more so I would recommend walking out of the hotel and down the street toward the circle. We picked up taxi's easliy here for half the price.
I did not use the gym or the spa area but they looked amazing.

  • Stayed: September 2009, traveled as a couple
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2  Thank Terri Eggeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeRoyalAmman, Manager at Le Royal Hotel Amman, responded to this reviewResponded December 8, 2014

Dear our Valued Guest

Warm Greetings From Le Royal Amman,

First we want to thank you for the time you spent on TripAdvisor to write your kind review and recommending our hotel.

We were delighted to know that you've enjoyed your stay and that we've risen up to your expectations,

Our aim is ensuring the comfort of our business travelers by offering them the highest standards of service.

Until your next stay with us, please accept our best Regards

Yazan Rihani
Assistant Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Royal Hotel Amman

Address: Zahran St | 3rd Circle, Jabal Amman, Amman 11118, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Amman
#17 Business Hotel in Amman
#22 Luxury Hotel in Amman
Price Range: $156 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Royal Hotel Amman 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Le Royal Amman
Royal Hotel Jordan
Amman Le Royal

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