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“smooth stay”

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Sheraton Amman Al Nabil Hotel
Ranked #14 of 145 Hotels in Amman
Certificate of Excellence
Level 6 Contributor
281 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“smooth stay”
Reviewed July 17, 2014

I have been twice to Sheraton and I can say they are quite good in their services and professionalism. the hotel is huge and the lobby as very spacious. staff are good, pros helpful and most importantly smiling. I remember that I enjoyed the breakfast buffet, it had lots of fresh well presented varieties. talking about the rooms it is kind of old fashioned; it needs some renovation for sure; I honestly don't recall if any 5 stars hotel is still using curtains for the shower; yes it was clean and descent but I am sure it can be improved and some of the room features can be up dated

  • Stayed September 2013, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Samer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 27, 2014
Dear Samer N,

Thank you for your review posted on the Trip Advisor. We are glad to read that you enjoyed our hotel services and facilities. Your comment about the shower curtains is understandable rather appreciated.
We will be waiting for your 3rd stay with us, hopefully soon.
Best Regards,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 17, 2014 via mobile

I stayed at this hotel for a business trip. I found the rooms to be clean and comfortable. Breakfast was very good. The disappointment was the noise throughout the night from the traffic below (5th floor room). Of course the traffic noise is part of being in a city but the rooms are so poorly insulated against it, I checked a number of times, convinced the window must be open, but it wasn't and as such resulted in a bad nights sleep. I don't know whether there were rooms away from the main roads which would be much better and I would request next time.

Stayed July 2014
Helpful?
Thank Jilldub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 27, 2014
Dear jilldub,
Thank you for posting your review on the Trip Advisor. We are glad to read that you enjoyed our spacious clean rooms as well as the breakfast.
Concerning the street noise and to answer your inquiry, yes we do have rooms not overlooking the street and I urge you on your next stay with us to request of the Front Desk to allocate your room away from the street and they'll be doing so happily.
Until then, please accept our best regards.
Thanks again,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 13, 2014

We stayed at the Sheraton Amman Al Nabil Hotel for 8 nights, it was an excellent experience that exceeded our expectations. The main attraction of this hotel is the staff. In particular Mr. Mohammad Al Khayed (Front desk Manager) ,Sorour and Rand Customer Reception, Mohamed was extremely polite, very helpful and made everything to make our stay better..
the hotel staff made excellent effort to make our stay a comfortable and pleasant.
We will definitely stay n at Sheraton Amman again.

  • Stayed June 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank nabil58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 15, 2014
Dear nabil58,
Thank you very much for your kind review posted on the Trip Advisor. We are glad to read that we exceeded your expectations, especially Mohammad Kayed, Rand and Srour who grateful appreciated your positive feedback about them. You made their day!
Until your next stay, please accept our best regards.
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cebu City, Philippines
Level 6 Contributor
124 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 9, 2014

My Wife and I enjoyed Iftar dinner at the Sheraton All day Dining restaurant. Service was attentive good, food well presented with many traditional and International offerings. Nice atmosphere. Very good experience considering they were very busy. The pancake station could not handle the demand. they must be good!.Will be back.

  • Stayed July 2014, traveled as a couple
    • Cleanliness
    • Service
Helpful?
1 Thank Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 13, 2014
Dear Erik H,
Thank you for your kind review posted on the Trip Advisor. We are happy to read that you enjoyed our Iftar Buffet which is talk of the town these days with its food distinguished variety, professional rather exceptional friendly staff and the general atmosphere altogether.
Looking forward to hosting you again at our hotel.
Thanks again,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poland, Maine
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 7, 2014

Having stayed in this property several times, would rate this the best when i compare it to any other stay in Amman. Extremely well mannered and courteous staff, room impeccably clean, breafast and staff awesome, a stay that will be memorable

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rochail c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 10, 2014
Dear rochail c,
Thank you for your awesome review posted on the Trip Advisor. Wow... "Sheraton Amman for all Seasons" is a Wow factor for us indeed. We greatly appreciate your beautiful description of our hotel with its excellent food, impeccable clean rooms, and most importantly our courteous and professional staff.
Please do not be late and come back soon.
Best Regards,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford upon Avon
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 4, 2014

I had the good fortune to stay in the Sheraton in Amman on 2 separate occasions this year. It is a lovely hotel. The staff are warm and friendly. The facilities are excellent.

There are 2 things that stop me giving this hotel an excellent rating: firstly, it can be quite noisy. On my second stay I arrived exhausted but could not sleep because of the party going on downstairs.

The second reason is that the food can be a bit 'hit or miss'. Breakfast is always excellent, but the evening buffet is very changeable. One evening it was superb, but a couple of days later it was tired and bland tasting.

The saving grace for me though were the beds. Every day I just looked forward to climbing into a big comfortable bed, with clean soft sheets. Just wonderful.

Overall, a great hotel. I would stay there again and I do recommend it.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 8, 2014
Dear Stuart N,
Thank you so much for your time spent in writing about your experience with us on the Trip Advisor. It is excitingly enough to know that you enjoyed our premises and our services provided. Your comment about the food quality that differs from one day to another was immediately shared with our Executive Chef to do the necessary accordingly as we all believe and aim to having "Consistent" services in all areas whatsoever. Moreover, your comment about the noise coming from our Outdoor Sanctuary Lounge is understandable and I would like to ask you that on your next stay with us to ask the front desk to allocate you a room on the other side of the Sanctuary and I am positive they will do so happily.
Until your next stay, please accept our best regards.
Thanks again,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 5 Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 28, 2014

Spent a nice few days during a business trip at this hotel and would recommend it. It has a beautiful entrance, a nice exercise room, and a good breakfast buffet. The neighborhood is not fantastic, but there were two decent restaurants within walking distance when we wanted to stretch our legs a bit. The pool area gets hopping on the weekends so if you want to nap during the day, get a room that does not overlook the pool. It was very pleasant, though; I took my laptop and was able to use the wi-fi sitting by the pool. The indoor pool was much quieter for laps.

Room Tip: Pool area is noisy
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, July 6, 2014
Dear Jean K,
Thank you for your time spent in writing about your experience with us on the Trip Advisor.
We are glad to read that you enjoyed our product and services provided.
Upon your next stay with us, please ask the Front Desk to allocate your room on the other side of the pool, say it once, and all your future stays will be having this request as a preference where we will always accommodate.
Thanks again and best regards,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Amman Al Nabil Hotel

Property: Sheraton Amman Al Nabil Hotel
Address: 5th Circle, Amman 11184, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Amman
#9 Romantic Hotel in Amman
#13 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Amman Al Nabil Hotel 5*
Number of rooms: 268
Official Description (provided by the hotel):
Nestled in the heart of Jordan's capital, the Sheraton Amman Al Nabil Hotel naturally exudes a warm welcome to all its guests. Fabulous shopping, exquisite dining and upbeat entertainment are just footsteps away. ... more   less 
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Also Known As:
Sheraton Amman Al Nabil Hotel And Towers
Amman Sheraton

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