Very nice hotel facilities and the food is amazing. Rooms are quite nice and great reception that welcomes their guests with a smile. Also I would like thank someone called Assam who helped at the business center on my project.
Keep it up!!More
We were blown away by the friendliness of the staff, they are always willing to help. The gym facilities and pool are fantastic. Whilst there is some wear and tear the hotel is still an excellent retreat for a weary traveller. The club lounge benefit is worth it and the buffet breakfast is to die for. Having stayed in SPG properties for more than 125 nights this year, our stay at this hotel ranks amongst the best as irrespective of what a hotel looks like it can all be quickly undone through poor service. A lot of other SPG properties could do with using this hotel as a benchmark standard in customer service. Well done Amman Sheraton you make a great trip all the more rewarding.
Dear Kiwi P,
Thank you for your time spent in writing about your experience with us on the Trip Advisor. All of us were blown away by your positive comments about us and by setting us as a benchmark standard in customer services.
We are waiting for your next stay with us and we thank you for your loyalty to Starwood in general and to the Sheraton Amman in specific.
Best Regards and Happy Holidays.
Muna Samawi
Director of Guest Services
Great hotel and I was pretty much stuck indoors for the majority of three days and nights due to the snow storm shutting most of the city down. Kudos to the hotel for being able to continue running as normal with no obvious drop in customer experience.
WIFI was free throughout the hotel and pretty low speeds. If you fancy something faster, then there are additional packages you can purchase.
The breakfast buffet was relatively extensive, however there was no real variety on a day to day basis. Similarly for the dinner buffet at the same restaurant.
Dear imrancid,
Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are glad to read that you had an overall good stay with us, Your comment about the food variety at our main restaurant is appreciated and has been addressed with both our Executive Chef and our F&B Manager for proper discussion, review and fine-tuning.
We hope your next stay in Amman will be with us as we "the Sheraton Amman Team" will be waiting for you.
Happy Holidays,
Muna Samawi
Director of Guest Services
Great value.
Nice design, beautiful lobby, spacious room, nice bathroom, very helpful staff.
It was a short stay, but it doesn't matter, you can quickly feel you are well treated.
Once minor setback: the concierge was not very well informed: I had to point out to him few new hip places where to have a drink, but he took the trouble to seek them out and get the addresses.
Dear WalidFromRashaya
Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are glad to read that you enjoyed our hotel design, lobby, our spacious rooms and of course and most importantly our helpful staff.
Your comment about the Concierge is appreciated and will be shared with them as a learning opportunity so as they can provide better services to our customers in the future.
Until your next stay with us, please accept our best and warm regards.
Thanks again,
Muna Samawi
Director of Guest Services
I went last month for business with 6 of my colleagues and the service was immediate and excellent. The staff is friendly and capture the best of Jordanian hospitality. The breakfast and lunch brunch menu is one of the best I have had.
Dear Sharmeen K,
Thank you for your beautiful review posted on the Trip Advisor. We are extremely happy to read you describing us as the "Best place to stay in Amman".
Please come back soon and enjoy our consistent best services ever.
Thanks again,
Muna Samawi
Director of Guest Services
I was here for one night only fit a business trip. I had time to spend at the swimming pool outdoor that was OK Hospitality also OK although the security is only apparent, a must for, without real check on you and people coming and going. But what I really must admit is that room was not substantially clean with bed linen with spots if recent human use and even a hair. I am very sorry to write this but it is the truth. I mentioned this to the front desk and they fixed right away. Another little thing, the weight scale in the room was not working, complement of of order. At night the lobby bar and music entertainment quite sad.
Dear scaboto,
Thank you for your time spent in writing about your one night experience with us on the Trip Advisor. I am glad to hear that you enjoyed the outdoor pool and our hospitality in general.
Your comment about your room’s condition including the scale, which was not working, is appreciated rather understandable, was shared with the concerned people for proper follow up, and processes amendment when and wherever possible.
We invite you to come and stay with us again. We are waiting for you!
Thanks again,
Muna Samawi
Director of Guest Services
