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“Pertfect Stay !!”

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Sheraton Amman Al Nabil Hotel
Ranked #16 of 150 Hotels in Amman
Certificate of Excellence
Reviewed November 12, 2013

I stayed here for 3 nights at the start of this month (on my own) and I have already booked a 4 night stay at the end of December 2013 and for New years eve for my self and spouse and baby daughter. I cant fault this hotel at all. I also feel that my compliments wont be enough for this . I had actually booked this hotel through a 3rd party and got the dates wrong. I arrived 1 day late not taking into account the 21 hour flight from Australia. The hotel was fantastic and very understanding and allowed us to stay the extra night at no extra charge. This was very much appreciated. Checking in was a breeze . Within a few minutes the bags were in the room. Rooms: the rooms are very spacious and clean. Complimentary water bottles replaced daily. free wifi in all rooms. Arabic and international tv channels on big screen tv. All in all the rooms were of a very high standard.
Gym: Fully equipped cardio and weights gym with a very high powered sauna and steam room surrounded by indoor and outdoor pools. Café at the outside pool serves up a mean feed.
Food: Breakfast are mega. The spread that is on offer is huge. It is probably the best breakfast on offer , that I have experienced in any hotel in the world. I also tried the buffet lunch . This was also very special. In addition to many items that I was able to devour , I ordered the fresh hand made pasta and wood fired pizza from the ad-hoc section. I honestly couldn't tell the difference between this food and the pizza and pasta that I ate in Italy. I honestly would come to this restaurant to eat , over any other restaurant in Amman. I had the pleasure of meeting most of the kitchen/ restaurant staff and they are beautiful. I really love them and consider them to be my friends - this is after dealing with them for 3 days only. I wasn't able to remember all their names as I was very jetlagged but I remember the females name. her name was SHROUQ. She was a pleasure to deal with as was all her collegues.
In general: Concierge was a pleasure to deal with , arranging taxis to and from airport and Allenby bridge/ Israeli border crossing. Their knowledge on where to go and what to made life a lot easier. Housekeeping was very professional in organising the room and going above and beyond by asking me on a daily basis if everything was up to scratch.
AHHHHH the massage lady. A Ukrainian lady by the name of Sara. She was magic. In 2 or 3 sessions she was able to bring back the feeling and circulation to most parts of my body . I only travel business class on the plane to and from Australia as it is extremely long haul , however I still feel quite sore after the trip. Sara was a gem . I'm sure I will treat myself to another 1 hour session prior the New years eve.
All in all , this is one of the better hotels that I have stayed in during my recent travels. I insisted on becoming a Sheraton member as I will only stay at Sheraton hotels after having stayed at the Sheraton Amman.

  • Stayed: November 2013, traveled solo
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1  Thank DavidBasilious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded November 19, 2013

Dear DavidBasilious,
Wow… Every single associate who works at the Sheraton Amman Hotel would want to thank you for your precious time in writing about your perfect experience with us.
Such a positive review like yours is the main domain rather the great motivator to continue doing our best and consistently exceed our customers’ expectations.
Honestly, we cannot wait for your next stay in December; until then, please accept our warm and best regards.
Muna Samawi
Director of Guest Services

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275 - 281 of 555 reviews

Reviewed October 30, 2013

Warning - mainly a business traveler! But works for me. Very acceptable fitness arrangement, which is important to me - plenty cardio and a decent weights room just made better by more and heavier dumb bells. The pool restaurant serves a great chicken fajita wrap and if the weather is beautiful (which in Amman is "usually") is a great place for lunching while tapping away on the email. Same for their seasonal outdoor bar. Indoor bar is slightly smoky but great service and generous pours. And, I seem to keep loosing my stuff at this place ... and they always find it for me! And return it cleaned! (Talk about a way to save - maybe I'll 'lose' my business suit on the next trip as a test ...). Service excellent - business center lady particularly friendly and helpful (on multiple occasions).

Room Tip: Not surprisingly the higher the floor, the quieter, but I have never had a 'noisy' room. (Of...
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  • Stayed: October 2013, traveled on business
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Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded November 5, 2013

Dear Alan C,

Thank you very much for your kind review posted on the Trip Advisor. We are glad that you enjoyed your stay with us, particularly the Health Club with its services related. Most importantly, we are glad to read that staff integrity and honesty was highlighted and we are very proud of that.
As for your future test, we promise you we will have a full mark, we are positive!

Until your next stay, please accept my best regards.

Muna Samawi
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

I love the location of this place in Amman. It is clean, it has a great staff and management. Very helpful.

The security is very good now, better than in the past, and up to date with the current active situation.

Stay here if you are in the city.

  • Stayed: March 2013, traveled on business
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Thank TravelDude555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded October 31, 2013

Dear TravelDude555

Thank you for your great and short review posted on the Trip Advisor. We are glad to read that you enjoyed our location, our product and services provided.
Until your next stay with us, please accept our kind regards.

Muna Samawi
Director of Guest Services

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Reviewed October 19, 2013

I stayed here for 5 nights in April and, despite usually avoiding large standard hotels, found my stay here to be incredibly comfortable. The rooms themselves are typical large hotel generic but fairly functional with enough desk space to set up your laptop and plug in your various devices. The quality of linens and amenities were standard, and the bathroom likewise quite good.

Where this hotel seemed to excel was their breakfast buffet. It is an ENORMOUS spread, broken out by regional/cultural taste - an Asian corner, a Continental area, a Middle Eastern section, etc. Of special note were these amazing fruit smoothies and juices served in shot glasses. Delicious.

The outdoor swimming pool was unfortunately under repair, so I used the indoor pool which was kind of fun actually. It was really functional as a lap pool for me, although rather shallow and a bit heavy on the chlorine. I didn't use the gym area but it looked pretty well kitted out.

The lobby is enormous and a bit on the loud side - not surprising given the scope of the hotel itself. But the service was attentive and very friendly.

Security was tight, again not a surprise, and the location itself is a little far walking to anywhere great for food. There were a couple of western restaurants nearby that were...not great. But, there is a beautiful chocolate shop down the road, and the hotel was surprisingly quiet feeling once you went up from the lobby.

Since I was on a business trip, I can't comment on its convenience for other touristy type things. But I will say take the time to trek down to Petra for a day. Completely worth it.

  • Stayed: April 2013, traveled on business
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Thank samsonite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded October 21, 2013

Dear samsonite,

Thank you for posting your top-notch review on the Trip Advisor. We are thrilled to hear that you have enjoyed everything about our hotel, the rooms, the pool, the breakfast with its enormous buffet and of course our staff attentiveness and friendliness.
We are grateful for your loyalty and for staying with us whenever you are in Amman, and we are looking forward to your next stay with us hopefully soon.
Best Regards,
Muna Samawi
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

The Sheraton Amman is well situated for the airport and downtown Amman.

My room seemed to be recently refurbished, and had a great view over the swimming pool and out into the city. The breakfast lounge was clean and fresh, with a good range of foods. On the final day the shower failed and I had no hot water, but I was given my modest mini bar tab for free which was a kind touch.

The staff were helpful and friendly, including helping to locate my FedEx delivery (although really it shouldn't have gone astray in the first place!).

The concierge was also able to arrange a competitively priced driver for a tour out to the Dead Sea and biblical sites. This is well worth doing if you have even just a few spare hours on your trip. Feel free to contact for any further advice on this.

I also highly recommend the small pizzeria just up the road from the hotel for a lunch or takeaway. Very cheap and fresh.

  • Stayed: September 2013, traveled on business
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Thank aber_james
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded October 4, 2013

Dear aber_james,
Thank you for your precious time spent in writing about your experience with us on the Trip Advisor. We are extremely happy to read that you enjoyed your room that was clean with a beautiful pool and city view. Our apologies for the encounter you had on your last day with the hot water in the shower, and I am delighted to know that it was handled promptly and efficiently.
All of us including the Concierge who is grateful to your kind comment will be waiting to serve you again in the near future.
Best Regards,
Muna Samawi
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

Sheraton Amman is an excellent hotel situated at the centre of the city with easy connectivity to al the places.
Starting right from its Airport pick up facility in Mercedes, excellent continental breakfast buffet, amazing inhouse pool and great food options, this hotel is a great relaxing for anyone.

  • Stayed: January 2013, traveled on business
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Thank GopalSarda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded October 2, 2013

Dear GopalSarda
Thank you very much for your great review posted on the Trip Advisor. We are extremely happy to read that we exceeded your expectations starting from the Airport pickup to the hotel, then relaxing and enjoying our hotel facilities and our services provided.
We would love to have you staying with us again, please come back soon.
Thank you,
Muna Samawi
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

During my stay at the hotel the facilities is wonderful, the staff during checking me in was very nice and she had a nice welcoming smile. When I went up to my room to take a shower from long trip from UK there is no hot water in the tub I called 0 to ask them if they would helpme they sent me the maintenance and the guy from eng told me how to use it. My comment is that if u could put signs for the shower mixer that explains how to use it so next guests could not face the same issue that I had
Last I would like to thank the reception, concierge, espically opreator for leading me to my requests and follwing up with me , and housekeeping for all the support during my stay!!

  • Stayed: August 2013
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Thank david j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this reviewResponded September 26, 2013

Dear david j,
Thank you for your time spent in writing your nice review about your experience with us on the Trip Advisor.

The Reception, Concierge, Housekeeping and the Operators are grateful for your positive and supportive comment about their friendliness and efficient services.
Your comment about the hot water is considered and is shared with concerned people.

We are waiting for your next stay with us hopefully soon.

Thanks again,

Muna Samawi
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Amman Al Nabil Hotel

Address: 5th Circle, Amman 11184, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Amman
#9 Romantic Hotel in Amman
#15 Luxury Hotel in Amman
Price Range: $174 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Amman Al Nabil Hotel 5*
Number of rooms: 268
Official Description (provided by the hotel):
Nestled in the heart of Jordan's capital, the Sheraton Amman Al Nabil Hotel naturally exudes a warm welcome to all its guests. Fabulous shopping, exquisite dining and upbeat entertainment are just footsteps away. ... more   less 
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Also Known As:
Sheraton Amman Al Nabil Hotel And Towers
Amman Sheraton

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