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“Expected better from Sheraton”

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Sheraton Amman Al Nabil Hotel
Ranked #14 of 145 Hotels in Amman
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Expected better from Sheraton”
Reviewed February 25, 2013

4 days leisure trip to see Jordan in 3 different locations (Petra, Dead Sea and Amman) and hotels respectively. Sheraton was my first choice where it is available but being a long time SPG member but not given SPG rooms during non-peak period was a real let down.

During check-in, the reception staff just wanted to up-sell package to upgrade my booking, which I turned down.

Breakfast spread was rather limited compared to other hotels I stayed in Petra and Dead Sea.

Good concierge service, arranging day trip to see Amman or other trips. Hertz team was brilliant!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, February 28, 2013
Dear Colin N,
Thank you for your review posted on the Trip Advisor and for considering us as your first choice. Your feedback is appreciated and is considered.

The Concierge and the Hertz team are very happy to read that they were up to your expectations.

We will be looking forward to your next stay with us where you will notice the difference; we promise.

Thanks again.

Muna Samawi
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

Traveler rating
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    55
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Madrid, Spain
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 17, 2013

My experience of standards and standards of service in the middle east and levant area have always been very high.
if i were to place this hotel in Europe it would hold its own but I´ve stayed in other hotels in the region that were so much better - the detail in this hotel is missing. it feels dated and as a result doesn´t feel special. tThere was nothing bad or wrong here but i left wanting more from this hotel

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, February 20, 2013
Dear Mark W,
Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are grateful for your comments and we hope on your next stay, you would tell us what is it that you want us to do more, and I promise you we will be up to it.
Until your next stay with us, please accept our best regards.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Level 6 Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 645 helpful votes
Reviewed January 22, 2013

The rooms are perfect and the food is nice. Ideal location, beautiful and comfortable rooms, wonderful outdoor pool, Fully equipped Gym. Multi cuisine breakfast buffetwith a good selection is memorable. No free internet, is the only disadvantage we found. Wireless internet is only available at the lobby. the Dead Sea is 45 minutes away, Petra – 3hrs, Jerash – 35 minutes drive. There is a good scope of improvement in the Housekeeping division as they are slow and with a laid back attitude.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Rajesh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, February 4, 2013
Dear Rajesh N,

Thank you for taking the time to post your beautiful review on the Trip Advisor. We are very happy to read that you liked our rooms, the food, the location, the pool and the fully equipped Gym. Your comment about the Internet is understandable! Yet, the Link@sheraton, all clubrooms & suites, and the club lounge; are free internet areas.
Please come back soon and try one of these free internet options and witness the housekeeping services improvement yourself!
Warm Regards,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
1 review
Reviewed January 11, 2013

one of the best hotels in the world, the room is big enough and i tried there buffet it was great
i like it, the stuff were very friendly and professional the facilities from gym to swimming pool( indoor and outdoor ) are great . i recommend it to every body

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, January 13, 2013
Dear Khaled A,

Wow. Thank you for your lovely review posted on the Trip Advisor. All of us are extremely happy and delighted to read such a beautiful, short, but sweet review like yours 
We can’t wait for your next stay, please come back soon!
Thanks again,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limassol, Cyprus
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 10, 2013

Every time I visit Jordan I stay at the Sheraton Amman Al Nabil Hotel. I love the hotel, indoor swimming pool, sauna, gym, large outdoor swimming pool, nice hotel bar, great shisha bar on premises and the staff a very friendly and helpful!

Located on 5th circle in Jabal Amman, the views from each room are stunning, no matter what floor!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, January 11, 2013
Dear Hana F,

Thank you for your nice review posted on the Trip Advisor. We are very happy to read that on every stay with us, you enjoy our health club facilities, the Bar, our rooms, and most importantly our staff friendly and helpful services.

We are looking forward to your next stay with us, hopefully soon.

Thanks again,

Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburg, Virginia
Level 6 Contributor
372 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 8, 2013

Except for some minor things this really is a nice hotel but the shortcomings were a few. The biggest. I have serious foot pain and cannot sleep with a heavy comforter on my bed. I've always received something different when I've requested it. A sheet and light blanket. Two days I asked the concierge and was told they would handle it but no one ever responded to this issue. If they fulfill this request someone should advise. If they cannot I find this incredible. I have a non smoking room but can still smell the smoke. Although smoking in public places is illegal in Jordan it is a law never enforced. There is smoke throughout the hotel and my guess this happens at all the hotels in Jordan, even the nice ones. This hotel has a switch you can turn on and a Do Not Disturb light will illuminate in the hall. The cleaning service will ignore this and enter your room anyway. Prepare for your bathroom to be cold/hot depending on the weather. There is no air handler in my bathroom so the bathroom is staying cold as it is cold in Amman right now. The staff here have all been friendly and courteous. I have a choice of where to stay when I come here in the future and I'll likely try another hotel next time.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bigfoot424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, January 12, 2013
Dear Bigfoot424,

Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are glad to hear that our staff managed to satisfy you with their friendly attitude and courteousness. Alternatively, we have taken notes of your concerns and have shared with people concerned accordingly.

We hope you will grant us another chance, as we promise that we can do a lot better than what you have encountered.

Once again, thank you for your feedback.

Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 5 Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 30, 2012

This is my 5th time at this hotel. It offers a very good service & the staff is well trained.
Nice room with private balcony. Wifi available in standard and faster connections but both at the end are same speed, so don't waste your money.
Bed is very comfy.
Room service food is excellent...Good variety.
breakfast at the Lounge is very good & at the Spice Garden is Excellent with awesome variety.
Very good Hotel.....

Room Tip: Chooose tower rooms & try to get pool side....
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZGabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, January 2, 2013
Dear zgabster,

Thank you very much for your pleasant review posted on the Trip Advisor and for staying with us five times. We are very happy to read that you enjoyed our product and services provided on your multiple stays.
All of us are waiting for your sixth stay, please come back soon.

Happy Holidays,

Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Amman Al Nabil Hotel

Property: Sheraton Amman Al Nabil Hotel
Address: 5th Circle, Amman 11184, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Amman
#9 Romantic Hotel in Amman
#13 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Amman Al Nabil Hotel 5*
Number of rooms: 268
Official Description (provided by the hotel):
Nestled in the heart of Jordan's capital, the Sheraton Amman Al Nabil Hotel naturally exudes a warm welcome to all its guests. Fabulous shopping, exquisite dining and upbeat entertainment are just footsteps away. ... more   less 
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Also Known As:
Sheraton Amman Al Nabil Hotel And Towers
Amman Sheraton

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