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“Great Staff”
Review of Le Meridien Amman

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Le Meridien Amman
Ranked #7 of 145 Hotels in Amman
Certificate of Excellence
Lahore, Pakistan
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Staff”
Reviewed May 14, 2014

My experience at the Amman Le Meridien was certainly better than expected, purely on the basis of staff attitude and their desire to be helpful. Check-in, room care, restaurant, valet, were attentive, polite and actually making the effort to ensure I had a good experience.

The lobby is nice, rooms oldish but clean and the beds comfortable to sleep in!

Although rooms facing the main road can sometimes be a bit noisy.

The weakest link is the quality of food available at the hotel. It is better to eat outside, which I did after a few attempts in house, even walking across the road to Marriott.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NSB909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 21, 2014
Dear NSB909
Thank you for taking your time in reviewing the service received at our hotel during your stay. We are pleased to read that your experience was positive and we have met your expectations at areas. We regret to read to read that you had a negative experience with the food at hotel. We hope you will give us the opportunity to make it up to you on your next visit to Jordan.Thank you again and we will be looking forward to welcoming you soon. Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
Beijing, China
1 review
Reviewed May 11, 2014 via mobile


The staff were very professional and very helpful at all times.It started with Nael at reservation then Adel at check in , topped up then with the best Amer Daqqaq who went the extra mile with a smile to meet my requirements which he did with the best follow up after check in to make sure I was satisfied and during a full occupancy. Alaa Kokach made it very easy at the end extending my check out time. I would highly recommend this hotel. and would use it again for business and pleasure as all staff make the impossible possible.

Stayed May 2014, traveled on business
Helpful?
Thank Mary-the-great
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 21, 2014
Dear Mary-the-great Thank you for taking your time in reviewing the service received at our hotel during your stay. We are pleased to read that your experience was positive and we have met your expectations. We have passed your feedback to the concerned department, who greatly appreciate your compliments. as well as we are pleased to know that Alaa, Nael, Adel and Amer reflected the service standards and we are proud to read of this, you're feedback will be forwarded to them. Thank you again and we will be looking forward to welcoming you soon. Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
Reviewed May 6, 2014 via mobile

This was my second stay at Le Meridien and given the first class service I will return for my future visits to Amman Jordan. The airline lost my luggage upon arrival and I was scheduled to have an important meeting with a client. Ameer (the new guy at the reception desk) was extremely helpful in guiding me to a nearby tailor that was able to outfit me with a full business attire that include a suit, shirt , tie and shoes in record time at 1030pm in the evening. He truly saved the day and made sure to follow up the next day to see how everything worked out. First class act all the way!

Stayed May 2014, traveled on business
Helpful?
Thank Sharief F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 7, 2014
Dear Sharif F
Thank you for taking your time in reviewing the service received at our hotel during your stay. We are pleased to read that your experience was positive and we have met your expectations. We have passed your feedback to the concerned department, who greatly appreciate your compliments. as well as we are pleased to know that Ameer reflected the service standards and we are proud to read of this, you're feedback will be forwarded to him.
Thank you again and we will be looking forward to welcoming you soon.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Italy
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2014

I stayed 2 nights in this hotel for business, and I was quite surprised of the low level of maintenance of the rooms. Even if the overall size was very good, matress was very soft, air conditioning old, noisy and impossible to set a decent temperature (very cold or nothing), wi-fi for € 15 per day was very slow (even if they brought me an access point to increase the level of the signal). Furniture was probably 20 years old and very low quality, carpet on the floor stained. Breakfast was good and with good variety but the waiters were more anxious about having the bill signed rather than serving a good espresso (horrible). I didn't dine in the hotel but it offers a good number of restaurants. Needs a tough refurbishment and renovation.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Man_from_italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 7, 2014
Dear Man_from_italy
Dear Valued Guest,

Thank you for taking the time to review Le Meriden Amman. We sincerely regret to hear that your visit did not reflect the high standards that we set for our hotel.

We apologize for not meeting your expectations during your stay. Please rest assured that your comments have been shared with the team, as actions for improvement have been taken.

We hope you will give us the opportunity to make it up to you on your next visit to Jordan.

Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 6, 2014 via mobile

My girlfriend and I checked in for 2 nights and had a very good stay. We arrived at around 7 pm and a friendly chap at the reception named Ameer checked us in. The fellow was very sharp and knew what he was doing. The room was nice and spacious overlooking the Main Street. Breakfast buffet was also very good. There were several cuisines at the hotel Asian, lebenese, Italian, and a steak house. We went for the steaks and were able to watch a champions league match. The outdoor pool was just opening so we were able to enjoy it. Overall this hotel is nicely located and lots of shops and restaurants near by. Ramzi from concierge saved no effort assisting us arranging for a trip to the Dead Sea. Will highly recommend this hotel.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jukeboxx420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 7, 2014
Dear Jukeboxx420
thank you so much for choosing our hotels for your last visit in Amman.
first i would like to thank you for your great comments about our restaurants and we are very happy to know that we met your expectation.
I will relay your comment regarding our associate Mahmoud to the concerned department.
again thank you so much and looking forward to welcome you in the near future
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore, India
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 5, 2014

I recently stayed here during my visit to Amman, the check in was smooth and quick, location of the hotel pretty with lot of activities and places to visit around, however the rooms werent upto the mark that you had expect from Le Meridien, also they had just one english news channel and rest all were local channels, probably one could do better which choices to offer on television, the breakfast was really nice and chef's were quite friendly and were quite willing to assist in making selection of the local stuff, over all it was a decent stay but can do better with rooms and entertainments options within the hotel.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PunitMatlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 7, 2014
Dear
Thank you for your for taking the time reviewing the service and enjoyable stay at Le Meridien Amman. We highly appreciate your feedback as it assists in evaluating our service. We are glad to read your comments and that you had a very positive and nice stay with us
Regarding your comment about the room, we will soon be renovating the rooms as we are working on a renovation plan for the next coming months
Looking forward to welcoming you back soon and delighted of being of service to you. Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 5 Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 3, 2014

I recently stayed here, and for an older hotel ... it still is the best choice in Amman in my opinion. This is after staying at one of their more expensive competitors the month before.

Checkin was easy and very friendly - was upgraded to a club room for a few JD more, but this paid for itself with the use of the club lounge and upgraded wifi. Staff are great and really do try to make your stay nice and comfortable.

I used the transport desk twice during my stay, and found reasonable prices, clean cars and well trained staff.

I travel more than 50% of the year for business and anyone who finds fault with this hotel in Amman either had a unique bad experience or is unrealistic in their expectations.

Room Tip: Upgrade to the club lounge. The free food and drinks make up for the extra cost to be honest.
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kurt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apostolos P, Assistant General Manager at Le Meridien Amman, responded to this review, May 5, 2014
Dear Kurt M
Thank you for your for taking the time reviewing the service and enjoyable stay at Le Meridien Amman. We highly appreciate your feedback as it assists in evaluating our service. We are glad to read your comments and that you had a very positive and nice stay with us
Looking forward to welcoming you back soon and delighted of being of service to you. Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Meridien Amman

Property: Le Meridien Amman
Address: Queen Noor Street | Shmeisani, Amman 11195, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Amman
#3 Business Hotel in Amman
#5 Spa Hotel in Amman
#5 Romantic Hotel in Amman
#7 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Meridien Amman 5*
Number of rooms: 430
Official Description (provided by the hotel):
Le Méridien Amman is located in the centre of Amman and is a walk away from the Citadel, Roman Theatre, and many malls and shopping areas. The health club includes sauna and steam rooms, massage and facial treatments and indoor/outdoor pools. The hotel has numerous restaurants offering Japanese, Chinese, Italian, Lebanese cuisine, in addition to a steak house. World-class conference facilities include the Royal Convention Centre, which accommodates 1,200 guests and features the latest audiovisual equipment. ... more   less 
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Also Known As:
Le Meridien Amman Hotel Amman
Amman Le Meridien

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