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“Not happy”

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AlQasr Metropole Hotel
Ranked #16 of 145 Hotels in Amman
Certificate of Excellence
Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not happy”
Reviewed August 21, 2012

I stayed at the Al Qasr metropole for 3 weeks and I was not pleased. On numerous times the internet broke down and each tim eI had to contact the hotel management and complain. There was a general carelessness regarding breakfast: when a food plate on the buffet was finished, it was not replaced except when I asked if they had more of the item. There was a promotion for 25% food and drinks between 5 - 7 pm and at first, it was not implemented for us, and when i complained it, it was implemented on the food only and not the drinks although the promotion clearly indicated drinks included. The bathroom in my room (on the first floor) did not give the impression of being clean enough and the noise of the mini-fridge kept me awake sometimes.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheri A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
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    57
    11
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 21, 2012

The lobby is beautiful, and I hear the restaurants are great. There is no pool despite what tripadvisor says. My experience was not great.

- Wifi in the room did not work (I called management about it but they never got back to me)
- The beds were really hard, and the pillows were obviously very old and used
- The beds were twin size beds (so small!)... did I mention they were uncomfortable?
- The shower head was clearly very old, and the water sprayed in a million directions
- The hair dryer didn't work.

Without wifi, a shower, and a hair dryer, I'm left with not much good to say! The management listened to my concerns afterward and told me that I should have told them, and they would have put me in a renovated room. Why didn't they do that in the first place!! Shouldn't the maid have reported that the shower head was broken; shouldn't the maid check the hair dryer; etc??

Ask for a renovated room if you have to stay here but I advise against. It's a very old hotel that has renovated to seem new!

Room Tip: Ask for a renovated room.
See more room tips
  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank daisi145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 19, 2012

We stayed here for 1 night in July and think its a wonderful hotel. It was in a fantastic location, the room was very clean and we recieved an awesome and friendly welcome on arrival. We booked the airport transfer as coming from Australia it meant less hassle after 24 hours of travelling and the trip was easy and without hassle. The room was a great size, and very clean - and the bed was so comfortable! The little balcony was lovely, a couple of tiny stools would have been nice, but we understand space is tight out there. Breakfast was great, a lot of choice and the food was fresh and good quality. Overall we were really happy here, it was a great hotel and I wouldnt hesitate to stay again.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brookepenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 18, 2012 via mobile

Picked up from the airport from the hotels driver, who is very polite and friendly, which we found all staff at the hotel to be. The room was spacious, well light and very clean. Even enjoyed standing out on the tiny balcony, a limitless bigger with a couple of stools would have been even better. Both breakfast and dinner were well presented with a good choice of food and tasty. Free pass to the gym (fitness first) just down the road, meant the hotel could provide a great fitness facility. Overal this was a great place to stay and would recommended it to anyone wanting a reasonable priced hotel (the only thing it didn't have was a pool, which seemed common to us).

Stayed August 2012, traveled as a couple
Helpful?
1 Thank Damien P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 8, 2012

My son and I only stayed here for 1 night in a twin room on a non smoking floor. Everything went smoothly. The hotel seemed very quiet, not too many people around. We had complimentary drinks from the bar downstairs which we took advantage of and the drinks were very impressive. The beds were comfortable, the room clean and the bathroom a good size. The breakfast was absolutely delicious. Nice and quiet location.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank carluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reykjavík, Gullbringusysla, Iceland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2012

Loved everything about it! good location, brilliant bar at the first floor, very good restaurant at the top floor and a cool cocktail bar next door. Not too expensive, the rooms were nice and clean, breakfast delicious. However i have to say what stands up is the staff. We have been traveling a lot and seen many fine hotels but the receptionists were so professional and helpful, one girl called Maha deserves special thanks. Also a tall, thin guy at the bar downstairs, together they helped to make our too short stay in Amman just perfect! Will definitely stay there next time, always thankful from Iceland:)

  • Stayed June 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank gudreir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo, Egypt
Level 5 Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 11, 2012

We booked a triple room and were all squeezed in this very small room. We were put in a smoking room, despite having asked fr a non-smoking one. They couldnt move us and so the smell of room furniture and bedding was really bad. The room and bathroom were however spotlessly cleaned. The breakfast was really good but didn't have much variety.
One major problem on the weekend was though that our high floor was close to a popular pub that played EXTREMELY loud music!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ataha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AlQasr Metropole Hotel

Property: AlQasr Metropole Hotel
Address: Al Oroub St. 4 | Shmeisani, Amman 11110, Jordan
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Amman
#15 Luxury Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AlQasr Metropole Hotel 4*
Number of rooms: 66
Official Description (provided by the hotel):
AlQasr Metropole Hotel is a charming four-star boutique hotel with 66 rooms that are completely smoke-free and a breathtaking view of the capital Amman. AlQasr Metropole boasts its dedication to provide services that are not only personable but also provide affordable 5 star hotel services. The hotel is notorious for its great outlets, which are considered to be Jordan's most popular. ... more   less 
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Also Known As:
Howard Johnson Amman
Amman Howard Johnson

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