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“Could be very good”

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InterContinental Amman
Ranked #2 of 144 Hotels in Amman
Certificate of Excellence
Salt Lake City, Utah
Level Contributor
204 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Could be very good”
Reviewed May 5, 2014

Stayed here for 2-nights in April. Very nice look and very secure. All of the employees were very nice and helpful. My room was fine, nothing special but definitely not bad. I wasn't impressed with the breakfast. Of all of the places I visited in the region is was the least memorable. I will say this hotel gets a lot of tourist groups so volume at breakfast could be a culprit. I was there as one group was leaving and many things hadn't been replenished yet. The main problem I had with the hotel was that is very smoky. Smoking is allowed in many of the areas off the main lobby and you simply can't contain it. Other complaint would be a very complicated maze to the gym, which was just ok.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteeleB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, May 7, 2014
Dear SteeleB09,

Thank you for your recent correspondence regarding InterContinental Jordan. We appreciate you taking the time to make us aware of your experience during your recent stay. I would like to apologize for any inconvenience you may have endured during your stay at our hotel.

The comments you provide us with are of great importance to us and allow us to monitor and improve our service continually. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in excellence.

On behalf of the hotel, we look forward to welcome you again

Sincerely,

Antoine Flouty
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,764 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Jaffa, Israel
1 review
Reviewed May 1, 2014

We stayed in the Intercontinental hotel on 14-15 of April 2014.
The hotel was recommended to us by our family, we arrived to a very nice hotel . We were welcomed in a very nice way and the staff was great from the minute we stepped down from our Taxi. The receptionists in the hotel and all the staff were very polite and helpful. The location of the hotel is excellent, the rooms were very good and the bed was very comfortable . Breakfast was very rich!
We would like to thank Mr. Sami who worked at the reception, he had a lot of patience, was helpful and made our stay easy and pleasant.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank S and N H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, May 2, 2014
Dear S and N H,

Thank you for taking the time to share your experience on Trip Advisor from your recent stay with us at InterContinental Jordan. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complementing our facilities and our colleague Sami.

On behalf of the hotel, we look forward to welcome you again

Sincerely,

Antoine Flouty
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
109 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 1, 2014

The hotel seems nicely defined but it does give a bit of an old feel. The service at check-in was pretty slow though friendly. Missed the breakfast and not much in the room itself. Overall it was OK but no more than that. Though I am an Intercon fan I probably won't try something else in Amman next.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel12370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, May 2, 2014
Dear Travel12370,

Thank you for your review regarding your experience. We are glad you liked the Hotel. However, we greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel has caused.

We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Antoine Flouty,
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Australia
Level Contributor
237 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed April 30, 2014

We were collected from QAIA by a very friendly driver whom we had booked through the hotel so we were off to a good start. We arrived in the reception area and were warmly greeted. Check in was very smooth and we were upgraded to a suite which was fantastic. There was a complementary bottle of wine and a generous fruit basket. We had club lounge access which we made use of straight away. The staff were very friendly, nothing was too much trouble, food and drinks were generous and the ambiance was lovely. The view across Amman is very spectacular.
Breakfast was offered in the Club Lounge and in the restaurant on the ground floor. We tried both during our stay. Good range of fresh and healthy food (along with the heart stopping pastries and fried stuff). Our son loved the indoor pool and my wife had a foot massage which she said was divine. Well done to Intercon Amman! You should be proud of your great staff and lovely hotel.

Room Tip: Club lounge access is definitely worth it!
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wisey29226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, May 2, 2014
Dear wisey29226,

Thank you for dedicating the time and effort to write us your prompt feedback. I was pleased to know that you have enjoyed your recent stay with us.

Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations.

Once more, thank you for your pleasant comments. We look forward to the opportunity of serving you in the future.

Sincerely,
Antoine Flouty,
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 30, 2014

The stay was very nice and the hotel location is also good... Food was good in Bourj Al Hamam.
Staff was very helpful and pleasing. Gym was well equipped and impressing. Pool was good and big enough...

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, May 2, 2014
Dear Vinu B,

Thank you for having taken the time and effort to write us your feedback.

I was delighted to learn that overall you enjoyed your stay with us and your kind comments are very much appreciated.

We look forward to welcoming you back at InterContinental, Jordan.

Sincerely,
Antoine Flouty
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brit abroad
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2014

Location is excellent, between 2nd and 3rd circles, and easy to get to everywhere. Rooms were great. Service before and during our trip was friendly and helpful - a special thanks to Mohammed in the Concierge's office who put up with us! The only problem we encountered was that the outdoor pool wasn't officially open though people were allowed to swim in it, which just meant a dip in a dirty pool. The other slight niggle is that WIFI is 15JD a day which is a bit steep, as it came free in the other hotels we stayed at.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank serafina_pekkala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, April 27, 2014
Dear serafina_pekkala,

I would like to thank you for having chosen our InterContinental Jordan as residence while you are in Amman.

The InterContinental Jordan is committed to providing our guests with the highest quality services and facilities. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

Sincerely,
Antoine Flouty,
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 26, 2014

Very good! Super friendly and helpful staff. Great location (just off the 2nd circle, and near the "best in Jordan" shawarma stand, where you can eat for about 3 EUR :). Rooms are just a bit dated, but overall it's a place I would surely recommend to consider for a stay in Amman, and whether for business (good and central location) or pleasure (nice spa and an outside pool). Couple of minutes walk from the "fun" street with all the restaurants and clubs. You should also try the Lebanese restaurant at the hotel - very good (but seemed a bit expensive for Amman restaurant seen, but really good)

Stayed April 2014, traveled with family
Helpful?
Thank Andrei G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antoine F, Resident Manager at InterContinental Amman, responded to this review, April 27, 2014
Dear Andrei G,

Thank you for taking the time to give your feedback following your recent stay at InterContinental Jordan and for your kind comments, regarding the facilities and the service.

I am delighted to note that you experienced a pleasant time with us and it will be a pleasure to have you again at your home in Jordan.

On behalf of the staff, we look forward to welcoming you back to InterContinental Jordan the next time you are in Amman.

Sincerely,

Antoine Flouty
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Amman

Property: InterContinental Amman
Address: Islamic College Street | PO Box 35014, Amman 11180, Jordan
Phone Number:
Location: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Amman
#2 Business Hotel in Amman
#2 Spa Hotel in Amman
#2 Luxury Hotel in Amman
#4 Family Hotel in Amman
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Amman 5*
Number of rooms: 440
Official Description (provided by the hotel):
InterContinental Jordan is well-established as the area s best business hotel,but leisure travellers are equally at home in the deluxe surroundings. Situated atop one of Amman s seven hills, the hotel is in the heart of the business district, within walking distance of the city centre and a short taxi ride from popular sites such as the Citadel. ... more   less 
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Also Known As:
Intercontinental Jordan Hotel Amman
Intercontinental Hotel Amman
Intercontinental Hotel Jordan

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