We stayed in a club-room suite for a week during December, thanks to an upgrade due to my Ambassador status. The Suite was huge, with a big bedroom, a big living room with a desk for working, a bar area with minibar/fridge, and . . . a bath and a half. The extra half bath comes in very handy when there are two of you. The master bath has both shower and tub. The towels were as plush as you would expect of a 5-star hotel. All in all, the room was fabulous, which led us to spend too much time in it.
The executive club in our tower was nice, and provided free wireless. In your room, wireless is an astronomical JD 17 per day, or more than USD 25!!! This is really bad marketing because it just irritates the hell out of their best business clients and leads them to spend more time in the lounge. In the evenings, cocktails and hot and cold food is available complimentary; some nights, the food wa outstanding; others it was at least OK.
Smoke. Did I mention the smoke? OMG, they are like CHIMNEYS in this country! Everytime I got to my room, I could smell the smoke in my clothes. But it is the country, not the hotel.
Service. Did I mention service? Terrible. We arrived on the Lufthansa flight that arrives at 1:00 a.m. When we got to the hotel at 2 a.m., we had to drag our own luggage 30 meters to the front door, then through security and to the check-in desk and on to our room. No bellman during the night apparently. Front-desk staff, however, was extremely nice, efficient and helpful. Our room came with complimentary breakfast: avoid the lobby restaurant at all costs if possible. If you have club access, you can eat in the lounge where the service is superb and there are relatively few other tables. The main restaurant was packed every morning where you could sometimes not find a seat. They ran out of silver, out of napkins, out of glasses, out of food, out of beverages.
Perhaps the worst, though, were the lobby bathrooms. Do people in this part of the world not know how to flush? Each time we visited the lobby bathrooms, they were full of poop. UFB. Does no one check these areas for cleanliness? What else can I say.
Our colleagues stayed in different (regular) rooms and had some of the same complaints about tired old rooms as other reviewers, so it appears to be hit or miss. Good luck!
The concierge was wonderful in helping us arrange a trip to Petra. He took care of everything, which was a great relief after dealing with a couple of the local travel agencies. Let the hotel take care of this; they do it very well!
The final service issue I ran into was at checkout. Although I had a confirmed room rate for two persons, the duty manager insisted that I pay an additional JD 20 per night, claiming that the rate on my confirmation (which clearly shows "2 guests") was for one person, not two. I have never had a hotel fail to honor a confirmed rate before, especially when I had a copy in my hand. This was a first.
- Official Description (provided by the hotel):
- InterContinental Jordan is well-established as the area s best business hotel,but leisure travellers are equally at home in the deluxe surroundings. Situated atop one of Amman s seven hills, the hotel is in the heart of the business district, within walking distance of the city centre and a short taxi ride from popular sites such as the Citadel. ... more less
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- Also Known As:
- Intercontinental Jordan Hotel Amman
- Intercontinental Hotel Amman
- Intercontinental Hotel Jordan